End of contract FAQs

How can I make a payment? If you don’t pay by Direct Debit (DD) or want to pay another way, there are several options. Please ensure all payments are made from yours or your company’s account. Please be aware that if you are a DD payer, payment must be made at least 10 working days before your regular DD date to avoid the payment being taken twice. Call us: We accept: Visa, Mastercard and Maestro cards and phone payments take 3-5 working days to clear. You can either: - Call our 24/7 automated payment line on 0133 292 1795. You’ll need to enter the numbers in your account reference for security, or - Call our team on 0370 001 1181 weekdays between 8:30am and 5:30pm. Bank Transfer: Transfer directly to our bank account and allow up to 3-5 working days for your payment to clear and be allocated to your account. - Sort code: 40-14-13 - Account number: 10186295 - Bank Account Name: ALD Automotive Ltd - Payment reference: Use either your vehicle registration or account reference number Cheques: Made payable to ALD Automotive Ltd can be posted to - ALD Automotive Ltd, Oakwood Drive, Emersons Green, BS16 7LB. Please write your vehicle registration number or account reference number on the back of your cheque and allow 10 working days for your cheque to clear. How do I return my vehicle? For support and guidance on returning your vehicle please [visit the ALD Automotive website](targetSelf:https://www.aldautomotive.co.uk/en-gb/information-for-drivers/returning-a-vehicle/)[.](targetSelf:https://www.aldautomotive.co.uk/en-gb/information-for-drivers/returning-a-vehicle/) Full information on acceptable levels of fair wear and tear when returning your vehicle can be found in the [British Vehicle Rental and Leasing Association (BVRLA) Fair Wear & Tear guidelines](targetSelf:https://issuu.com/bfwsn67/docs/fwt_2014-15_issuu_ald_automotive_ca?e=2001091/8764530). To book a vehicle collection [please complete the form here](targetSelf:https://www.aldautomotive.co.uk/en-gb/collection-request/)[.](targetSelf:https://www.aldautomotive.co.uk/en-gb/collection-request/) Contract Purchase – what are my options at the end of my contract? - You can purchase your vehicle by paying the final instalment (Balloon Payment) (plus the option to purchase (OTP) fee of £10.00) - You can return your vehicle to us on or before your end of contract date. To book a vehicle collection, [please complete the form here](targetSelf:https://www.aldautomotive.co.uk/en-gb/collection-request/). Any excess mileage and damage charges will need to be paid - You may be able to have the option to enter a 12-month extension If you need help deciding what to do next, we’ll happily talk through your options and help you decide which is best for your individual circumstances. You can call us on 0370 001 1181 or email customerrelations@aldautomotive.com. There are several ways we can support you if you are experiencing financial difficulty. Please get in touch if you require assistance on 0117 908 6472 or email credit.control@aldautomotive.com.Contract Hire – what are my options at the end of my contract? - You can return your vehicle to us, to book a vehicle collection [complete the form here](targetSelf:/en-gb/support-aldautomotive/collection-request/), any excess mileage and damage charges will need to be paid - It may be possible for you to keep your vehicle for longer by asking to extend your contract - You can sell your vehicle to a third-party Contact our support team on customerrelations@aldautomotive.com or 0370 001 1181 if you have any questions or would like to discuss any of the above.Lease Purchase – what are my options at the end of my contract? At the end of your contract, your balloon payment, plus the option to purchase fee of £10 will be due. Once the money has cleared, ownership of the vehicle will be transferred to you. Contact our support team on customerrelations@aldautomotive.com or 0370 001 1181 if you have any questions or would like to discuss any of the above. There are several ways we can support you if you are experiencing financial difficulty. Please get in touch if you require assistance on 0117 908 6472 or email credit.control@aldautomotive.com.Finance Lease – what are my options at the end of my contract? - Keep the vehicle and enter a Secondary Term, if you want to continue to lease the vehicle you will need to pay an annual fee (incl. VAT). This annual fee is payable for every year you keep the vehicle into it's secondary term. The secondary term will run until the vehicle is sold (or if either party gives a notice period of 3 months to terminate). If we don't hear from you before the end of your contract, you will be automatically enter a secondary term. If we don't hear from you before the end of your contract, you will be automatically enter a secondary term. - Sell the vehicle on behalf of ALD Automotive Ltd. If you don't want to continue to lease the vehicle you can, on our behalf, sell it to an unconnected third-party company (registered on Companies House). If you want a no-obligation valuation of your current vehicle, please visit your preferred manufacturer dealership. You can also contact us to receive your settlement quotation at any time. When the vehicle is sold, the final rental must be paid, and 2% of the sales price is due to us, as per your contract terms and conditions. The remaining 98% of sales price will be due to you. **Please Note:** The buyer of your vehicle will need to satisfy all bank and anti-money laundering checks prior to making any payment for it. Contact our support team on customerrelations@aldautomotive.com or 0370 001 1181 if you have any questions or would like to discuss any of the above. DriveWise – what are my options at the end of my contract? - You can purchase your vehicle by paying the final instalment [Balloon Payment]. Once payment has cleared, we will transfer ownership to you. - Return your vehicle on or before your end of contract date (subject to all contractual terms and conditions being satisfied). On return, your vehicle will be assessed against the British Vehicle Rental & Leasing Association (BVRLA) Fair Wear and Tear standards, any excess mileage and damage charges will need to be paid. Contact our support team on customerrelations@aldautomotive.com or 0370 001 1181 if you have any questions or would like to discuss any of the above. There are several ways we can support you if you are experiencing financial difficulty. Please get in touch if you require assistance on 0117 908 6472 or email credit.control@aldautomotive.com.