How can I change my personal details? To change your address, name, telephone number or email address, please call us on 03700 011 181 or complete the Change of Details Request Form here. For further details on the types of additional information we may require, visit our HelpHub [here](targetBlank:https://aldautomotive.egain.cloud/kb/ALD_HelpHub/content/6028-2433/How-can-I-change-my-personal-details?query=change%20details).Can I request a copy of an invoice? You'll need to contact ALD Customer Care at uk-copyinvoice@aldautomotive.com or complete the Invoice Request [Form](targetSelf:/en-gb/support-aldautomotive/invoice-request/) Can I request a copy of the V5 document? If we hold the V5C for your vehicle, there may be times when you require a copy. A copy of the V5C document may be required for: - Parking permits - Registering for crossings and toll bridges - Registering for the TFL Congestion Zone - New number plates - Replacement keys If we hold the V5C for your vehicle, you can request for us to send you an electronic copy by completing the V5 Request Form [here](targetSelf:/en-gb/support-aldautomotive/v5-authority-letter/) . For further information click [here](targetBlank:https://aldautomotive.egain.cloud/kb/ALD_HelpHub/content/6028-2431/Can-I-request-a-copy-of-my-vehicles-log-book-V5C?query=v5). How do I book a service, MOT or carry out maintenance on my vehicle? For further advice on maintenance please visit our guidance [here](targetBlank:https://aldautomotive.egain.cloud/kb/ALD_HelpHub/content/6028-2391/How-do-I-book-a-service-MOT-or-carry-out-maintenance-on-my-vehicle?query=service) or if you would like to discuss booking a service, MOT or carrying out maintenance on your vehicle further with our Customer Service team, please call us on 08000 32 32 77.Q. How do I arrange for my vehicle’s tyres to be replaced? How you replace your vehicle’s tyres will depend on whether you have maintenance in your contract, further information here. However, all customers should be aware of the following: - The legal limit for tyres is 1.6mm across the central three quarters of each tyre - Tyres need to be replaced with the same specification of tyre - You are not required to replace tyres with the same brand of tyre What should I do if my vehicle breaks down? If your vehicle is experiencing a technical fault, whether it’s a one-off or an ongoing and/or intermittent fault, then you will need to book your vehicle in with your dealership to allow them to investigate and rectify the fault. You can find further information here. If you are travelling in Europe, you may be covered by our AA Fleet Europe breakdown assistance, you can find further information [here](targetBlank:https://aldautomotive.egain.cloud/kb/ALD_HelpHub/content/6028-2387/Can-I-take-my-vehicle-abroad). What to do if your vehicle breaks down depends on whether you have maintenance included in your agreement, further information [here](targetSelf:https://aldautomotive.egain.cloud/kb/ALD_HelpHub/content/6028-2380/What-should-I-do-if-my-vehicle-breaks-down).Can I take my vehicle abroad? It is a legal requirement that you carry the appropriate authorisation documents if you wish to take your vehicle abroad (incl. Republic of Ireland). Further information can be found [here](targetBlank:https://aldautomotive.egain.cloud/kb/ALD_HelpHub/content/6028-2387/Can-I-take-my-vehicle-abroad) or to request the required documentation please use the V5 Request Form [here](targetSelf:/en-gb/support-aldautomotive/v5-authority-letter/). I've been involved in an accident, what should I do? - Get the details of other drivers involved and any witnesses. - If possible, take photos of the scene. - Report the incident to ALD Automotive as soon as reasonably possible by calling 03700 011 181, further details can also be found [here](targetBlank:https://aldautomotive.egain.cloud/kb/ALD_HelpHub/content/6028-2378/What-should-I-do-if-my-vehicle-is-involved-in-an-accident?query=accident). - Please inform the Police immediately if anyone is injured or you believe an offence has been committed. - You must also inform the Police within 24 hours if. - an animal has been injured - street signs, lamp posts etc. are damaged - if a 3rd party failed to stop - or if you have damaged a vehicle or any property and do not have the owner’s detailsWhat should I do if my vehicle is written off/stolen? Please call your insurer. Email us at customerrelations@aldautomotive.com or call us on 03700 011 181, to make us aware that your vehicle has been written off/declared a total loss so that we can assist you. Please include the below information in your email, or have it to hand when you call: - Your vehicle’s registration number or your account reference number. For information on how to find your account reference number, please click [here](targetBlank:https://aldautomotive.egain.cloud/kb/ALD_HelpHub/content/6028-2436/Where-can-I-find-my-Account-Reference-Number) - The insurance company settling the claim - Insurance company case reference - Insurance company email address - Your vehicle’s current mileage (if you can access this) - Date of the incident/accident What do I do if I’ve put the wrong fuel in my vehicle? Do not start the vehicle’s engine! It is important that you do not start your vehicle’s engine if you realise you have used the wrong fuel. Starting the engine can cause damage and result in expensive repairs. If you start your vehicle before you realise that you have filled up with the wrong fuel, pull over and stop somewhere safe as soon as possible, turn the engine off and remove the keys from the ignition. Call your breakdown provider! You should call your breakdown provider as they should be able to drain the wrong fuel and replace it with the correct type of fuel. You can find further information about contacting your breakdown provider [here](targetBlank:https://aldautomotive.egain.cloud/kb/ALD_HelpHub/content/6028-2380/What-should-I-do-if-my-vehicle-breaks-down).How will I know when my vehicle’s MOT is due? You can check the status of your/your company vehicle’s MOT at GOV.UK [here](targetBlank:https://www.gov.uk/check-vehicle-tax). Please be aware that the registration date of your vehicle may be earlier than the date on which you received the vehicle. Further information can be found [here](targetBlank:https://aldautomotive.egain.cloud/kb/ALD_HelpHub/content/6028-2446/How-will-I-know-when-my-vehicles-MOT-is-due).