Transfer of business FAQs

Why are you transferring my contract to ALD? ALD and LeasePlan are both owned by Societe Generale and are working towards becoming Ayvens in the UK. More on this [here](targetSelf:https://www.ayvens.com/en-cp/news/newsroom/press-releases-2023/press-release-ald-successfully-completes-the-acquisition-of-leaseplan-and-announces-management-changes/). It’s common practice for merging businesses to remove duplication and to centralise the resources supporting the same customer groups.What is a Notice of Assignment? The Notice of Assignment is the formal legal document that explains the vehicle sale and the transfer of underlying benefits of the contractual agreement. This was sent out on 18 August after the sale and transfer by email and registered post. Will my account number remain the same? Your customer number, A-xxxxxxxxx won’t change, but the prefix before the account number will change from ‘A-‘ to ‘SA’ on your bank statement.Will my payment date change? Private customers will have an ALD Direct Debit date of 30th September and then the 30th of every month (or the next working day) for the rest of their contract. Sole Traders, Partnerships and Limited companies will have an ALD Direct Debit date of 29th September and then the 29th of every month (or the next working day) for the rest of their contract.Why will private lease customers not get regular monthly rental invoices? It's not considered necessary for us to send you invoices monthly for a fixed and contractual payment, which is covered in your contract schedule. Why will sole traders and partnership customers not get regular monthly rental invoices? It is not considered necessary for us to send you invoices monthly for a fixed and contractual payment; however you will continue to receive a monthly Direct Debit Statement, which will include your monthly rental, 10 days before your Direct Debit is taken.How can I get copies of previous invoices? You'll need to contact ALD Customer Care at uk-copyinvoice@aldautomotive.com or complete the Invoice Request [Form](targetSelf:/en-gb/support-aldautomotive/invoice-request/) Why have I received an invoice from ALD covering a period before you transferred my account to ALD? There may be instances where the invoice issued by ALD covers a period before the date of the assignment. It will only apply to invoices for your regular rental costs issued by ALD in August and won’t affect how much you pay.How do I contact ALD if I need support? You can email customerrelations@aldautomotive.com or call us on 03700 011 181.I have a complaint open with LeasePlan, who should I speak to? All complaints logged with LeasePlan will remain with the named contact, unless you are notified differently.Will I be able to make changes to my account when I move to ALD? Once the transfer has taken place, you’ll be able to make most of the changes to your account that you would’ve been able to make with LeasePlan. Some examples include changing contact details, increasing or decreasing your mileage allowance, and extending the length of your contract.How do I book a service, MOT or carry out maintenance on my vehicle? For further advice on maintenance please [visit our guidance here](targetBlank:https://aldautomotive.egain.cloud/kb/ALDHelpHub/content/6028-2443/Where-can-I-get-a-service-MOT-or-have-maintenance-work-carried-out-on-my-vehicle?query=maintenance) or if you would like to discuss booking a service, MOT or carrying out maintenance on your vehicle further with our Customer Service team, please call us on 08000 32 32 77. Alternatively, you can book a service appointment [via our online portal.](targetSelf:https://ald.service.driveronline247.com/)How do I arrange for my vehicle's tyres to be replaced? How you replace your vehicle’s tyres will depend on whether you have maintenance in your contract, [further information here](targetBlank:https://aldautomotive.egain.cloud/kb/ALDHelpHub/content/6028-2305/How-do-I-arrange-for-my-vehicles-tyrestyre-repair-kit-to-be-replaced?query=tyres). However, all customers should be aware of the following - The legal limit for tyres is 1.6mm across the central three quarters of each tyre - Tyres need to be replaced with the same specification of tyre - You are not required to replace tyres with the same brand of tyre You can book a tyre appointment through [Kwik Fit's online tool.](targetSelf:https://www.kwik-fit.com/fleet-bookings)