What should I do when I need car maintenance?

Question 1

What happens during the application process?

Ayvens · Accepted Answer

It is a very simple, 4-step process

**Interest**
 Everything begins on the page of the car of your choice. Here you indicate how long and how many kilometres you expect to drive it. And you determine the colour of the car.

**Making the reservation**
 First, you need to request a quote by filling it with your personal information and accept the [Terms and Conditions](targetSelf:https://www.leaseplan.com/en-pt/term-of-use/). Please read them carefully. 
 You will be contacted soon by LeasePlan to help you with your request. If you are unable to answer the phone, don't worry, we will try again later and send you the quote by email.

**Your contract**
 After a financial approval, we send you the contract. As soon as we receive the signed contract and all the needed documents from you, we close the process and you are ready to start driving.

**Ready to go!**
 As soon as your contract begins, we contact you for the delivery of your car. Once you have received the car, we will start the monthly payments.

Enjoy your driving experience!

Question 2

What should I do if I need a repair?

Ayvens · Accepted Answer

1. Make the appointment by contacting Ayvens through 800 20 42 98 (cost-free call). If the driver is out of the country, contact Ayvens through +351 211 446 88 94 (national fixed-line network cost call) to request information about the most indicated partner for the necessary intervention;
 3. Contact Ayvens to supply the [replacement car](targetSelf:/en-pt/leasing-with-us/services/replacement-car/), if contracted;
 4. Go to the workshop.

Question 3

What happens during the application process?

Ayvens · Accepted Answer

It is a very simple, 4-step process

**Interest**
 Everything begins on the page of the car of your choice. Here you indicate how long and how many kilometres you expect to drive it. And you determine the colour of the car.

**Making the reservation**
 First, you need to request a quote by filling it with your personal information and accept the [Terms and Conditions](targetSelf:https://www.leaseplan.com/en-pt/term-of-use/). Please read them carefully. 
 You will be contacted soon by LeasePlan to help you with your request. If you are unable to answer the phone, don't worry, we will try again later and send you the quote by email.

**Your contract**
 After a financial approval, we send you the contract. As soon as we receive the signed contract and all the needed documents from you, we close the process and you are ready to start driving.

**Ready to go!**
 As soon as your contract begins, we contact you for the delivery of your car. Once you have received the car, we will start the monthly payments.

Enjoy your driving experience!

Question 4

What happens during the application process?

Ayvens · Accepted Answer

It is a very simple, 4-step process

**Interest**
 Everything begins on the page of the car of your choice. Here you indicate how long and how many kilometres you expect to drive it. And you determine the colour of the car.

**Making the reservation**
 First, you need to request a quote by filling it with your personal information and accept the [Terms and Conditions](targetSelf:https://www.leaseplan.com/en-pt/term-of-use/). Please read them carefully. 
 You will be contacted soon by LeasePlan to help you with your request. If you are unable to answer the phone, don't worry, we will try again later and send you the quote by email.

**Your contract**
 After a financial approval, we send you the contract. As soon as we receive the signed contract and all the needed documents from you, we close the process and you are ready to start driving.

**Ready to go!**
 As soon as your contract begins, we contact you for the delivery of your car. Once you have received the car, we will start the monthly payments.

Enjoy your driving experience!

Question 5

What should I do if I need a MOT inspection?

Ayvens · Accepted Answer

1. Make the appointment by contacting Ayvens through 800 20 42 98 (cost-free call);
 2. Contact Ayvens to supply a [replacement car](targetSelf:/en-pt/leasing-with-us/services/replacement-car/), if contracted;
 3. Go to the workshop;
 4. If applicable, make sure that the MOT inspection is recorded in the inspection book.

Question 6

How can I book or reschedule maintenance?

Ayvens · Accepted Answer

As a driver, you are responsible for ensuring your car’s maintenance. We have a set of innovative services for you to organise these procedures more easily.
 Look for our preferential network of certified partners at the [Oficina Fácil](targetBlank:http://https://oficinafacil.leaseplan.pt/) (Easy Workshop) platform and schedule the maintenance and a replacement vehicle rapidly, easily and very conveniently!

Alternatively, you can contact the Helpline: 800 20 42 98 (cost-free call) in Portugal or +351 214 40 09 10 (national fixed-line network cost call) abroad. Available 24 hours a day, 7 days a week.

Question 7

Where can I carry out maintenance?

Ayvens · Accepted Answer

Access the [Oficina Fácil](targetBlank:http://https://oficinafacil.leaseplan.pt/) platform and schedule the maintenance and the [replacement vehicle](targetSelf:/en-pt/leasing-with-us/services/replacement-car/) all in one go, choosing the date and time that best suits you. In this way, you don’t need to waste time looking for a good garage, finding out the contact details and ringing up to make an appointment.

Question 8

Who pays for the maintenance costs?

Ayvens · Accepted Answer

In the majority of cases, Ayvens assumes the maintenance costs. Please check whether the maintenance is foreseen under the terms and conditions of your contract.

Question 9

When does my car require maintenance?

Ayvens · Accepted Answer

Check the car's instructions’ book or the dashboard to find out when your car requires maintenance.

Question 10

What should I do in case of breakdown?

Ayvens · Accepted Answer

If the car is immobilised or if a fault warning light is activated and the car's instruction manual advises immobilisation;
 Contact the Ayvens Driver Support Line on 800 20 42 98 (cost-free call) in Portugal, or +351 21 370 31 23 (national fixed-line network cost call) abroad, for [road assistance](targetSelf:/en-pt/leasing-with-us/services/road-assistance/) and [replacement vehicle](targetSelf:/en-pt/leasing-with-us/services/replacement-car/), if hired.

Question 11

What should I do in case of an accident?

Ayvens · Accepted Answer

1. Always fill in the Friendly Declaration of Car Accident;
 2. In the event of immobilisation, contact the Ayvens Driver Support Line on 800 20 42 98 (cost-free call) in Portugal, or +351 21 370 31 23 (national fixed-line network cost call) abroad, for [road assistance](targetSelf:/en-pt/leasing-with-us/services/road-assistance/) and [replacement vehicle](targetSelf:/en-pt/leasing-with-us/services/replacement-car/), if contracted;
 3. Send the statement to the e-mail sinistros@ayvens.com;
 4. Send the original to the following address: Ayvens Portugal Lagoas Park, Edifício 6, 2740-244 Porto Salvo.

Question 12

What happens during the application process?

Ayvens · Accepted Answer

It is a very simple, 4-step process

**Interest**
 Everything begins on the page of the car of your choice. Here you indicate how long and how many kilometres you expect to drive it. And you determine the colour of the car.

**Making the reservation**
 First, you need to request a quote by filling it with your personal information and accept the [Terms and Conditions](targetSelf:https://www.leaseplan.com/en-pt/term-of-use/). Please read them carefully. 
 You will be contacted soon by LeasePlan to help you with your request. If you are unable to answer the phone, don't worry, we will try again later and send you the quote by email.

**Your contract**
 After a financial approval, we send you the contract. As soon as we receive the signed contract and all the needed documents from you, we close the process and you are ready to start driving.

**Ready to go!**
 As soon as your contract begins, we contact you for the delivery of your car. Once you have received the car, we will start the monthly payments.

Enjoy your driving experience!

Question 13

What happens during the application process?

Ayvens · Accepted Answer

It is a very simple, 4-step process

**Interest**
 Everything begins on the page of the car of your choice. Here you indicate how long and how many kilometres you expect to drive it. And you determine the colour of the car.

**Making the reservation**
 First, you need to request a quote by filling it with your personal information and accept the [Terms and Conditions](targetSelf:https://www.leaseplan.com/en-pt/term-of-use/). Please read them carefully. 
 You will be contacted soon by LeasePlan to help you with your request. If you are unable to answer the phone, don't worry, we will try again later and send you the quote by email.

**Your contract**
 After a financial approval, we send you the contract. As soon as we receive the signed contract and all the needed documents from you, we close the process and you are ready to start driving.

**Ready to go!**
 As soon as your contract begins, we contact you for the delivery of your car. Once you have received the car, we will start the monthly payments.

Enjoy your driving experience!

Question 14

What happens during the application process?

Ayvens · Accepted Answer

It is a very simple, 4-step process

**Interest**
 Everything begins on the page of the car of your choice. Here you indicate how long and how many kilometres you expect to drive it. And you determine the colour of the car.

**Making the reservation**
 First, you need to request a quote by filling it with your personal information and accept the [Terms and Conditions](targetSelf:https://www.leaseplan.com/en-pt/term-of-use/). Please read them carefully. 
 You will be contacted soon by LeasePlan to help you with your request. If you are unable to answer the phone, don't worry, we will try again later and send you the quote by email.

**Your contract**
 After a financial approval, we send you the contract. As soon as we receive the signed contract and all the needed documents from you, we close the process and you are ready to start driving.

**Ready to go!**
 As soon as your contract begins, we contact you for the delivery of your car. Once you have received the car, we will start the monthly payments.

Enjoy your driving experience!

Question 15

What happens during the application process?

Ayvens · Accepted Answer

It is a very simple, 4-step process

**Interest**
 Everything begins on the page of the car of your choice. Here you indicate how long and how many kilometres you expect to drive it. And you determine the colour of the car.

**Making the reservation**
 First, you need to request a quote by filling it with your personal information and accept the [Terms and Conditions](targetSelf:https://www.leaseplan.com/en-pt/term-of-use/). Please read them carefully. 
 You will be contacted soon by LeasePlan to help you with your request. If you are unable to answer the phone, don't worry, we will try again later and send you the quote by email.

**Your contract**
 After a financial approval, we send you the contract. As soon as we receive the signed contract and all the needed documents from you, we close the process and you are ready to start driving.

**Ready to go!**
 As soon as your contract begins, we contact you for the delivery of your car. Once you have received the car, we will start the monthly payments.

Enjoy your driving experience!

Question 16

What happens during the application process?

Ayvens · Accepted Answer

It is a very simple, 4-step process

**Interest**
 Everything begins on the page of the car of your choice. Here you indicate how long and how many kilometres you expect to drive it. And you determine the colour of the car.

**Making the reservation**
 First, you need to request a quote by filling it with your personal information and accept the [Terms and Conditions](targetSelf:https://www.leaseplan.com/en-pt/term-of-use/). Please read them carefully. 
 You will be contacted soon by LeasePlan to help you with your request. If you are unable to answer the phone, don't worry, we will try again later and send you the quote by email.

**Your contract**
 After a financial approval, we send you the contract. As soon as we receive the signed contract and all the needed documents from you, we close the process and you are ready to start driving.

**Ready to go!**
 As soon as your contract begins, we contact you for the delivery of your car. Once you have received the car, we will start the monthly payments.

Enjoy your driving experience!

Question 17

What happens during the application process?

Ayvens · Accepted Answer

It is a very simple, 4-step process

**Interest**
 Everything begins on the page of the car of your choice. Here you indicate how long and how many kilometres you expect to drive it. And you determine the colour of the car.

**Making the reservation**
 First, you need to request a quote by filling it with your personal information and accept the [Terms and Conditions](targetSelf:https://www.leaseplan.com/en-pt/term-of-use/). Please read them carefully. 
 You will be contacted soon by LeasePlan to help you with your request. If you are unable to answer the phone, don't worry, we will try again later and send you the quote by email.

**Your contract**
 After a financial approval, we send you the contract. As soon as we receive the signed contract and all the needed documents from you, we close the process and you are ready to start driving.

**Ready to go!**
 As soon as your contract begins, we contact you for the delivery of your car. Once you have received the car, we will start the monthly payments.

Enjoy your driving experience!

Question 18

What happens during the application process?

Ayvens · Accepted Answer

It is a very simple, 4-step process

**Interest**
 Everything begins on the page of the car of your choice. Here you indicate how long and how many kilometres you expect to drive it. And you determine the colour of the car.

**Making the reservation**
 First, you need to request a quote by filling it with your personal information and accept the [Terms and Conditions](targetSelf:https://www.leaseplan.com/en-pt/term-of-use/). Please read them carefully. 
 You will be contacted soon by LeasePlan to help you with your request. If you are unable to answer the phone, don't worry, we will try again later and send you the quote by email.

**Your contract**
 After a financial approval, we send you the contract. As soon as we receive the signed contract and all the needed documents from you, we close the process and you are ready to start driving.

**Ready to go!**
 As soon as your contract begins, we contact you for the delivery of your car. Once you have received the car, we will start the monthly payments.

Enjoy your driving experience!

Question 19

What happens during the application process?

Ayvens · Accepted Answer

It is a very simple, 4-step process

**Interest**
 Everything begins on the page of the car of your choice. Here you indicate how long and how many kilometres you expect to drive it. And you determine the colour of the car.

**Making the reservation**
 First, you need to request a quote by filling it with your personal information and accept the [Terms and Conditions](targetSelf:https://www.leaseplan.com/en-pt/term-of-use/). Please read them carefully. 
 You will be contacted soon by LeasePlan to help you with your request. If you are unable to answer the phone, don't worry, we will try again later and send you the quote by email.

**Your contract**
 After a financial approval, we send you the contract. As soon as we receive the signed contract and all the needed documents from you, we close the process and you are ready to start driving.

**Ready to go!**
 As soon as your contract begins, we contact you for the delivery of your car. Once you have received the car, we will start the monthly payments.

Enjoy your driving experience!

Question 20

What happens during the application process?

Ayvens · Accepted Answer

It is a very simple, 4-step process

**Interest**
 Everything begins on the page of the car of your choice. Here you indicate how long and how many kilometres you expect to drive it. And you determine the colour of the car.

**Making the reservation**
 First, you need to request a quote by filling it with your personal information and accept the [Terms and Conditions](targetSelf:https://www.leaseplan.com/en-pt/term-of-use/). Please read them carefully. 
 You will be contacted soon by LeasePlan to help you with your request. If you are unable to answer the phone, don't worry, we will try again later and send you the quote by email.

**Your contract**
 After a financial approval, we send you the contract. As soon as we receive the signed contract and all the needed documents from you, we close the process and you are ready to start driving.

**Ready to go!**
 As soon as your contract begins, we contact you for the delivery of your car. Once you have received the car, we will start the monthly payments.

Enjoy your driving experience!

Question 21

What happens during the application process?

Ayvens · Accepted Answer

It is a very simple, 4-step process

**Interest**
 Everything begins on the page of the car of your choice. Here you indicate how long and how many kilometres you expect to drive it. And you determine the colour of the car.

**Making the reservation**
 First, you need to request a quote by filling it with your personal information and accept the [Terms and Conditions](targetSelf:https://www.leaseplan.com/en-pt/term-of-use/). Please read them carefully. 
 You will be contacted soon by LeasePlan to help you with your request. If you are unable to answer the phone, don't worry, we will try again later and send you the quote by email.

**Your contract**
 After a financial approval, we send you the contract. As soon as we receive the signed contract and all the needed documents from you, we close the process and you are ready to start driving.

**Ready to go!**
 As soon as your contract begins, we contact you for the delivery of your car. Once you have received the car, we will start the monthly payments.

Enjoy your driving experience!

Question 22

I ordered a car. When will my car be delivered?

Ayvens · Accepted Answer

This depends on the availability of the model you selected. Most cars will be delivered within several weeks (4-12). The delivery will be scheduled according to your availability.

Uncomplicated maintenance!

Preventive maintenance

This service plan is basically in place to:

But why are there variable oil replacement intervals and fixed maintenance intervals?

Corrective maintenance

Fast services

Predictive maintenance

Find your next lease car

What should I do when I need car maintenance?

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