Uncomplicated maintenance!

Maintenance is essential to ensure the smooth operation of the car and the safety of the driver and passengers. Find out about the different types of car maintenance and help to keep your car up and running.

Preventive maintenance

Preventive maintenance

Preventive maintenance means scheduled maintenance which follows the service plan indicated by the car manufacturer, in other words, by the brand.

The preventive maintenance interventions, or car services, are intended to ensure that the car is in good working order and to avoid breakdowns. They must be carried out in accordance with the maintenance plan of the car manufacturer and the respective procedures to check the condition of various components, namely: engine components, braking, clutch, gearbox, suspension or air-conditioning.

The car needs to be subject to interventions throughout its working life and with this in mind, the manufacturer determines a time period (or kilometrage) during which said intervention can occur.

This service plan is basically in place to:

  1. Safeguard against any mechanical problems and mitigate the need for corrective maintenance

    In other words, the need for repairs deriving from breakdowns or wear and tear of the car.

  2. Ensure the safety and lengthen the working life of the components

    Verifying whether all the parts are in good working order.

  3. Maintaining car performance so it does not gradually deteriorate

    It is recommended to carry out all the services in accordance with the manufacturer’s plan.

But why are there variable oil replacement intervals and fixed maintenance intervals?

The variable oil replacement intervals are analysed in line with the use of each car. How often the engine oil has to be changed depends on how the car is driven. In other words, the oil may have to be changed before the recommended interval. The oil replacement interval does not have any impact on the fixed maintenance intervals.

The most frequent factors that may reduce the oil replacement interval are:

• Frequent driving at low speed in cities • Regular short trips • High engine load conditions, for example, driving the car when fully loaded, frequent towing or hill climbs

Corrective maintenance

Corrective maintenance

Corrective maintenance means any unforeseen services deriving from breakdowns or wear and tear in the car.

These occur when a component has a fault and needs to be replaced and there is no given or recommended timeframe for its replacement. Generally speaking, it is carried out in cases of extreme need when a part has a defect or wear and tear which was not foreseen, mainly owing to a lack of scheduled/preventive maintenance.

It is maintenance which is necessary and mandatory, though it may not be the most advantageous in terms of working life, costs and safety. They are regularly more serious problems which require immediate repair, usually involving higher costs deriving from an immediate, urgent need of replacement.

It is vital to carry out preventive maintenance scheduled by the manufacturer so as not to run the risk of, when the car enters the workshop, there being a need for replacement of more components than those indicated in the intervention at issue.

Fast services

There are also the fast services which are characterised by a set of services as the replacement for certain type of components or the replacement of fluids which, with Ayvens operational leasing, do not need to be scheduled and are carried out by order of arrival at the workshop. In some situations these are mistaken for corrective maintenance though, on the majority of occasions, they are not urgent situations.

The most common operations are the replacement of lights, windscreen wiper blades, batteries, brake pads and the checking or filling of the engine oil level.

Don't worry! Ayvens operational leasing includes all preventive and corrective maintenance.

Predictive maintenance

We can also talk about the concept of predictive maintenance. This is similar to preventive maintenance, as they are both intended to anticipate any possible issues with the car. Preventive car maintenance is carried out regularly, whilst predictive maintenance is carried out in line with the condition of the equipment and the signs they may be showing, regardless of the manufacturer’s recommended service plan.

What should I do when I need car maintenance?

How can I book or reschedule maintenance? As a driver, you are responsible for ensuring your car’s maintenance. We have a set of innovative services for you to organise these procedures more easily. Look for our preferential network of certified partners at the [Oficina Fácil](targetBlank:http:// (Easy Workshop) platform and schedule the maintenance and a replacement vehicle rapidly, easily and very conveniently! Alternatively, you can contact the Helpline: 800 20 42 98 (cost-free call) in Portugal or +351 214 40 09 10 (national fixed-line network cost call) abroad. Available 24 hours a day, 7 days a week.Where can I carry out maintenance? Access the [Oficina Fácil](targetBlank:http:// platform and schedule the maintenance and the [replacement vehicle](targetSelf:/en-pt/leasing-with-us/services/replacement-car/) all in one go, choosing the date and time that best suits you. In this way, you don’t need to waste time looking for a good garage, finding out the contact details and ringing up to make an appointment.Who pays for the maintenance costs? In the majority of cases, Ayvens assumes the maintenance costs. Please check whether the maintenance is foreseen under the terms and conditions of your contract.When does my car require maintenance? Check the car's instructions’ book or the dashboard to find out when your car requires maintenance. What should I do if I need a MOT inspection? 1. Make the appointment by contacting Ayvens through 800 20 42 98 (cost-free call); 2. Contact Ayvens to supply a [replacement car](targetSelf:/en-pt/leasing-with-us/services/replacement-car/), if contracted; 3. Go to the workshop; 4. If applicable, make sure that the MOT inspection is recorded in the inspection book.What should I do if I need a repair? 1. Make the appointment by contacting Ayvens through 800 20 42 98 (cost-free call). If the driver is out of the country, contact Ayvens through +351 211 446 88 94 (national fixed-line network cost call) to request information about the most indicated partner for the necessary intervention; 3. Contact Ayvens to supply the [replacement car](targetSelf:/en-pt/leasing-with-us/services/replacement-car/), if contracted; 4. Go to the workshop.What should I do in case of breakdown? If the car is immobilised or if a fault warning light is activated and the car's instruction manual advises immobilisation; Contact the Ayvens Driver Support Line on 800 20 42 98 (cost-free call) in Portugal, or +351 21 370 31 23 (national fixed-line network cost call) abroad, for [road assistance](targetSelf:/en-pt/leasing-with-us/services/road-assistance/) and [replacement vehicle](targetSelf:/en-pt/leasing-with-us/services/replacement-car/), if hired.What should I do in case of an accident? 1. Always fill in the Friendly Declaration of Car Accident; 2. In the event of immobilisation, contact the Ayvens Driver Support Line on 800 20 42 98 (cost-free call) in Portugal, or +351 21 370 31 23 (national fixed-line network cost call) abroad, for [road assistance](targetSelf:/en-pt/leasing-with-us/services/road-assistance/) and [replacement vehicle](targetSelf:/en-pt/leasing-with-us/services/replacement-car/), if contracted; 3. Send the statement to the e-mail; 4. Send the original to the following address: Ayvens Portugal Lagoas Park, Edifício 6, 2740-244 Porto Salvo.

Want to know more? We're here to help!

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