Driver services
We’re ready to help: any car, anytime, anywhere
ALD Automotive and LeasePlan continue to operate under a new joint brand name, Ayvens Brazil. At Ayvens, we always work to ensure the highest quality of service and the maximum satisfaction of our customers, in order to make your everyday life smoother with our mobility services. Our processes will continue as usual but in 2025 we will have news. If you have any questions, please contact us using 0800 772 0253.
Maintenance and repairs
Schedule via the My Ayvens App or contact our driver service center. Before leaving your vehicle for maintenance: - Observe the date and time of the appointment sent by email or app; - Always ask for a checklist when you arrive with the vehicle; - Collect your belongings, do not leave personal items inside the vehicle; - Have the vehicle document and maintenance manual at hand; - Inform the attendant that the vehicle is managed by Ayvens (if you need to know the legacy, look at the company name on the vehicle document, the name should appear as ALD Automotive).
Accident, Insurance Handling and Roadside assistance
Have you been involved in an accident, had your car stolen or for some other reason your vehicle is not roadworthy? We'll help you! Contact the driver service center on 0800 772 0253.
Vehicle Documentation
Access the Vehicle Documents and Policies module in My Ayvens App to download it.
Documents to download
The My Ayvens app provides an easy and intuitive experience, with the essential functions you need to take care of your corporate vehicle. Download it now.
