FAQ

Damage, responsibility and insurance

What are my responsibilities for the car? It is your responsibility to ensure that the car is always in good condition, to follow the manufacturer's maintenance and service instructions, and to comply with statutory inspections. It is your responsibility that the car is fitted with legal tyres and that the tyre pressure is as it should be. If the car is not an electric vehicle, you must regularly check the oil and coolant levels, as the service agreement with Ayvens does not cover engine damage caused by a lack of these. Any damage to the car must be repaired as soon as possible. If your car sustains damage and needs to go to the garage, it is your responsibility to immediately notify the damages department at [+45 3355 8060](targetSelf:tel://004533558060) or send an email to [forsikring.dk@ayvens.com](targetSelf:mailto:forsikring.dk@ayvens.com). If you lose your fuel card, it is your responsibility to report this to Ayvens at [+45 3355 8050](targetSelf:tel://004533558050).Can I insure my leased car with Ayvens? Yes, Ayvens offers comprehensive insurance coverage, including liability-, comprehensive-, and driver casualty insurance, as well as GAP coverage, which protects against financial losses in the event of total loss of a vehicle on vehicles leased through Ayvens. We also offer glass damage insurance. [More on this topic](targetSelf:https://www.ayvens.com/en-dk/leasing-with-us/fleet-management/services/insurance-through-ayvens/).What do I do if my car breaks down? If your car breaks down, most brands offer free assistance, in some cases for the entire lifetime of the car. You can find the number for your car in the list below. If your car has a service subscription with Falck, you can receive free assistance by ringing [+45 3355 8060](targetSelf:tel://004533558060). CAR MAKE EMERGENCY TELEPHONE LINE Alfa Romeo [+45 8033 0620](targetSelf:tel://004580330620 "Alfa Romeo") /[+45 8623 1722](targetSelf:tel://004586231722 "Alfa Romeo") Audi [+45 8020 3060](targetSelf:tel://004580203060 "Audi") BMW[+45 8030 4045](targetSelf:tel://004580304045 "BMW") Citroën [+45 7010 1092](targetSelf:tel://004570101092 "Citroën") Fiat [+45 8033 0620](targetSelf:tel://004580330620 "Fiat") / [+45 8623 1722](targetSelf:tel://004586231722 "Fiat") Ford [+45 8030 8520](targetSelf:tel://004580308520 "Ford") Hyundai Ring local authorised garage Mercedes-Benz [+45 3378 5555](targetSelf:tel://004533785555 "Mercedes-Benz") Mitsubishi [+45 3332 7000](targetSelf:tel://004533327000 "Mitsubishi") Nissan 00800 1264 7726 Opel [+45 8030 3003](targetSelf:tel://004580303003 "Opel") Peugeot [+45 8621 3483](targetSelf:tel://004586213483 "Peugeot") Renault Ring local authorised garage Saab [+45 8030 3099](targetSelf:tel://004580303099 "Saab") per service manual Seat [+45 7020 1858](targetSelf:tel://004570201858 "Seat") Skoda [+45 7020 7078](targetSelf:tel://004570207078 "Skoda") Toyota [+45 8060 6668](targetSelf:tel://004580606668 "Toyota") Volvo [+45 7942 4247](targetSelf:tel://004579424247 "Volvo") VW passenger cars: [+45 8020 3050](targetSelf:tel://004580203050 "VW passenger cars") Commercial vehicles: [+45 8020 3080](targetSelf:tel://004580203080 "VW vans")What do I do if my car has been damaged? If your car has sustained damage, you must report the damage as soon as possible using our [damage report form here](targetSelf:https://www.ayvens.com/en-dk/for-drivers/accidents-and-damages/) or report the damage online via [My Ayvens](targetSelf:https://my.ayvens.com/dk-fleet/step/landing). What do I do if someone has broken into my car? If your car is broken into, do as follows: 1. Report the break-in of the car to the police. 2. It the car has been damaged, it must be reported using our [damage report form here](targetSelf:https://www.ayvens.com/en-dk/for-drivers/accidents-and-damages/) or via [My Ayvens](targetSelf:https://my.ayvens.com/dk-fleet/step/landing). 3. Report the break-in to your own insurance company, if you have had any personal property stolen that might be covered by your personal/homeowner’s insurance. 4. If you have had tools, a computer, or other items belonging to your company stolen, the break-in must be reported to the fleet manager/insurance manager in your company.What do I do whilst my car is in the garage? When you book a service or repair appointment via 1link, you can choose from various options. If your car is in the garage in connection with an insurance claim, you can consult our claims service at [+45 3355 8060](targetSelf:tel://004533559992). If you have a private lease car, a replacement car is generally at your own expense. If you have a company car, you should check your company’s car policy or consult your Fleet Manager before booking a rental car.

Service

How do I book service? You book an appointment via our [online tool 1link](targetBlank:https://www.1link.com/booking/RzzYfmEsu1a4Jtxq7GCmFN~QkwcPmRNVEFM3SLDhQFA%3D).What do I do when my car needs an inspection? You can get your car inspected at FDM and Applus. [Read more and book your MOT test here](targetSelf:https://www.ayvens.com/en-dk/for-drivers/maintenance-and-repairs/).

Driving and maintenance

How do I maintain my car? Here are 5 useful tips for maintaining your car: 1. If you have a petrol or diesel car, regularly check that there is enough engine oil and sufficient coolant in the radiator. 2. If you have an electric car, charge it according to the manufacturer’s instructions. 3. Regularly check that the tyre pressure is correct to ensure optimal safety while driving. Additionally, this helps your tyres last longer. It is also your responsibility to have the correct summer and winter tyres fitted. 4. Always make sure there is washer fluid in the car. 5. Remember to wash your car regularly so that all cameras function properly and to protect the paintwork. Remove bird droppings quickly, as they can otherwise cause permanent damage to the paint. What do I do when my car lease expires and needs to be returned? In most cases, you can extend your leasing period. If you have a private lease car, please contact [privatkundeservice.dk@ayvens.com](targetSelf:mailto:privatkundeservice.dk@ayvens.com) with the subject line "Extension". If you have a company car, you should contact your Fleet Manager, who will then get in touch with us to arrange the extension. If you do not wish to extend the leasing period on your current car, please follow our guidelines for returning the vehicle. Make sure to read the guidelines well in advance on our pages for private and business customers, along with the associated return guide. For business lease: [](targetSelf:https://www.leaseplan.com/en-dk/my-lease-car/vehiclereturn/return-your-business-lease-car/ "Business lease car return")[](targetSelf:/en-dk/for-drivers/vehiclereturn/return-your-business-lease-car/)[](targetSelf:https://www.leaseplan.com/en-dk/my-lease-car/vehiclereturn/return-your-business-lease-car/ "Business lease car return")[Return your business lease car](targetSelf:https://www.ayvens.com/en-dk/for-drivers/vehiclereturn/return-your-business-lease-car/) For private lease: [](targetSelf:https://www.leaseplan.com/en-dk/my-lease-car/vehiclereturn/return-your-private-lease-car/ "Private lease return")[Return your private lease car](targetSelf:https://www.ayvens.com/en-dk/for-drivers/vehiclereturn/return-your-private-lease-car/) Where can I get my tyres changed? You can have your tyres changed at [Dækpartner](targetBlank:https://daekpartner.dk/daekcentre/ "Dækpartner") or [Superdæk](targetBlank:https://sds.dk/ "Superdæk"). Ayvens has a nationwide business agreement with them. [Read more about tyres here](targetSelf:https://www.ayvens.com/en-dk/for-drivers/tyres/).   We recommend using winter tyres from 1 September to 1 May at a minimum, and remember to book your tyre change in accordance with the law. What happens if I receive a speeding ticket or a parking fine? If you receive a fine abroad, Ayvens receives the fine and forwards it to you as the lessee (private leasing) or to your company (company car/business leasing). If you receive a speeding ticket or parking fine in Denmark, you as the lessee/driver of the car receive the fine yourself.   If the fine is not paid initially, Ayvens receives a reminder notice for that fine and forwards this reminder to the lessee in private leasing and to the company in business leasing.

Fuel cards (only applicable for business lease)

What should I do if I lose or misplace my fuel card? If you lose your fuel card, you must immediately notify Ayvens so that we can block the card. Until then, your company is liable for any potential misuse. Contact Ayvens by telephone [+45 3355 8050](targetSelf:tel://004533558050 "Ayvens customer service"). If you lose your fuel card outside Ayvens' business hours, please contact the customer service department of the petrol station at the 24-hour telephone numbers. Shell [+45 7012 6500](targetSelf:tel://004570126500 "Shell") Circle K [+45 7010 1101](targetSelf:tel://004570101101 "Circle K") Q8 [+45 7012 8888](targetSelf:tel://004570128888 "Q8") Uno-X [+45 7010 1234](targetSelf:tel://004570101234 "Uno-X") OK [+45 8932 2530](targetSelf:tel://004589322530 "OK")How do I change the PIN for my fuel card(s)? You can have the PIN code on your fuel card changed by contacting either Ayvens or the fuel company, as detailed below: **Shell** Can be changed via Ayvens customer service at [kundeservice.dk@ayvens.com](targetSelf:mailto:kundeservice.dk@ayvens.com) or [+45 3355 8000](targetSelf:tel://004533558000) **Circle K** Can be changed via Ayvens customer service at [kundeservice.dk@ayvens.com](targetSelf:mailto:kundeservice.dk@ayvens.com) or [+45 3355 8000](targetSelf:tel://004533558000)   **Q8** Can be changed at petrol station or by calling [+45 7033 8888](targetSelf:tel://004570338888 "Q8"). **Uno-X** Contact Uno-X at [+45 7024 1234](targetSelf:tel://004570241234 "Uno-X"). **OK** Can be changed via Ayvens customer service at [kundeservice.dk@ayvens.com](targetSelf:mailto:kundeservice.dk@ayvens.com) or [+45 3355 8000](targetSelf:tel://004533558000)What can I use my fuel card for? You can see in the letter you received with the card what you can use the card for. Additionally, most fuel companies have an app where you can also check what the card can be used for. Examples may include charging, petrol, car wash, payment for the Great Belt Bridge, and items for the car such as windscreen washer fluid. If you need to refuel with the card, you must enter the vehicle’s current mileage along with the PIN. If you are refueling a replacement car, enter “99” for the mileage.

My Ayvens

What is My Ayvens? My Ayvens is a web portal where you can access everything about your leased car. You can use My Ayvens both as a private customer and as a corporate customer.   Among other things, you can book service, report damages, view details about your leased car, manage fuel cards (company car), and much more.How do I get started with My Ayvens? To get started with My Ayvens, contact our customer service for registration. This can be done via email: [kundeservice.dk@ayvens.com](targetSelf:mailto:kundeservice.dk@ayvens.com) or call [+45 3355 8050](targetSelf:tel://004533558050).Can you produce reports on the fleet, such as environmental reports? Yes. Ayvens' My Ayvens means you will always have the information you want about your fleet. This includes, for example, GreenPlan reports that show the CO₂ emissions of your fleet.

General questions

Can you assist with the construction and decoration of vans and trucks? (only relevant for business leasing) Ayvens offers everything related to the construction and fitting out of vans and trucks. We can also assist with arranging decoration and vehicle wrapping. You can [read more about our solution for LCVs here](targetSelf:https://www.ayvens.com/en-dk/leasing-with-us/leasing-solutions/commercial-vehicle-lease/) or contact our vehicle advisors at: [caradvisor.dk@ayvens.com](targetSelf:mailto:caradvisor.dk@ayvens.com) (please mention 'vans' in the subject line).What should I do if I want to buy my leased car? In most cases, you have the option to purchase your leased car at the end of the leasing period. [Read more and apply to buy the car here](targetSelf:https://www.ayvens.com/en-dk/for-drivers/buy-your-lease-car/) or contact us for more information at [](targetSelf:tel://004588738500)[+45 4355 3000](targetSelf:tel://004543553000 "Ayvens køb og salg af brugte biler").   If you are unsure as to whether your company’s vehicle policy allows purchase of your used leased car, you should check your vehicle policy or contact your company’s vehicle manager.What rules apply to 17-year-old drivers? As a driver, you are responsible for complying with the applicable laws in the country where you are driving the car. New rules were introduced in Denmark in 2025 for 17-year-old drivers: - Between 05:00 - 20:00, 17-year-olds are allowed to drive alone in the car. - From 20:00 - 05:00, there must be a companion in the car who meets the following three conditions: 1) Has to be at least 24 years old. 2) Must have held a Danish driving licence for 5 years. 3) Must not have had their driving licence revoked within the last 5 years. - For the first 3 years after obtaining a driving licence, a blood alcohol limit of 0.2‰ applies - in practice, this means zero tolerance. - Parents or guardians must sign to give permission for the 17-year-old to drive the car.

Driving abroad

What do I do if my car breaks down when I am abroad? If your car is insured through Ayvens and roadside assistance is included in your insurance, SOS can assist you abroad. [Read more about roadside assistance here](targetSelf:https://www.ayvens.com/en-dk/for-drivers/roadside-assistance/). Request roadside assistance abroad via [the SOS Red Card](targetBlank:https://roedtkort.sos.eu/order-rsa).   In case of damage abroad, you must complete an [international damage report](targetSelf:https://www.dfim.dk/media/1433/european-accident-statement-en.pdf). Send the form to your insurance company.Where can I use my fuel cards? You have many possibilities to use your fuel cards for petrol, disel and electricity abroad.  Following is an overview: **Circle K** Fuel: Eni/Agip, BP, OMV og Aral **Q8** Fuel: OK, Q8 (Sweden) Charging: Yes **OK** Fuel: Preem (Sweden) **Uno X** Fuel: Preem (Sweden), Norway **Shell** Fuel: Shell, Shell Express, Q8, F24 Charging: YesWhat do I need to remember when driving abroad? Here are [10 good tips before you take your car abroad](targetSelf:https://www.ayvens.com/en-dk/about-us/blog/tips-and-tricks/10-tips-before-you-drive-off-on-holiday/). If it is a company car, always check first with your employer whether the car is allowed to be driven abroad, and whether it is permitted to take the company car on holiday. You must remember to bring part 1 of the registration certificate. It is a good idea to order the certificate well in advance. You can order it online via My Ayvens or contact customer service to place your order. Red & Green cards for driving abroad? **Green card** In by far the most countries, you no longer need to bring along the Green Card. The Green Card is proof that you have liability insurance on your car, but nowadays it is enough to just have a license plate on the car, when you are driving within the EU, including the EEA countries Norway, Croatia, Switzerland, Iceland and Andorra. **Exceptions**: You must bring the Green card along to the countries below: Albania\* Bosnia and Herzegovina Macedonia Belarus Iran Israel Morocco Moldova Serbia Montenegro Russia Turkey Ukraine \*Be aware that the Kosovo part of Albania does not accept the Green Card. Here, you will need to take out liability insurance at the border. If you are travelling to a country that requires the Green Card, we will gladly send it to you by email, which you can show to authorities on a mobile phone, tablet, or other mobile device.   **Red card** If you wish to bring the Red Card on your car holiday, you can [print the Red Card directly from SOS’s website](targetBlank:https://roedtkort.sos.eu/order-rsa).

EV

Where can I read more about EVs? We've made a frequently asked questions page on our website. You can [find more questions and answers about EVs here](targetSelf:/en-dk/drive-electric/our-ev-options/faq-evs/).