Replacement and rental cars
Keeping the mobility of you drivers is our priority. If your car is undergoing planned maintenance or has an unexpected breakdown or accident, we can arrange for you to get on your way without a hitch at short notice.
- Assistance replacement car in case of unexpected breakdown or accident
- In case of an unexpected breakdown, accident or theft, our Roadside Assistance will look after you and your passengers. To ensure the continuity of your mobility, you may be entitled to a free replacement assistance car, up to the limit of your contract, as part of the roadside assistance service. The dispatch colleague coordinating the rescue will inform you about the details of the replacement car provision.
- If your contract does not include a free assistance replacement car, our Assistance partner can arrange a replacement vehicle at your request, however its cost will be rebilled.
- You will be informed of the exact conditions of the assistance replacement car service (delivery, place and time of return) by the dispatch via phone.
- Replacement car for planned maintenance and repairs
- If you need a replacement car due to a planned repair or maintenance event, please let our colleagues know when you book your service appointment.
- The optimal service time for a replacement car is 2 working days. Please send your written order or return request to our Driver Desk team 2 working days before the due date to ensure a flawless service.
- Replacement car pick-up and return
- The opening hours of our replacement car partners is 8:00-17:00 on weekdays, so they can arrange delivery and collection between 8:30 and 16:30 local time. Out-of-hours service is available for extra charge.
- Delivery and collection is organised in a pre-agreed time slot. Please make sure that delivery and collection can take place on time.
- Costs
- Our replacement car service is available on a contract basis and as an ad-hoc service.
- The category of contracted replacement car is defined in the customer contract, upgrades must be approved by fleet manager.
- Addition services fees above the rental fee (e.g. drop off in different city, delivery, collection, driving abroad, extra km, fuel, fines) will be rebilled.
- What you must do when you receive and return the goods
- When you receive your replacement car, please check that the category of the car matches the one you have ordered. The current mileage, the amount of fuel and any damage or defects must be recorded on the delivery document. Make sure that the necessary documents (registration certificate, TPL certificate, green card, blue-yellow accident report, manual) and compulsory accessories (first aid kit, hazard warning triangle, etc.) are available.
- Please confirm receipt of the replacement car by signing the individual rental contract and the GTC issued by our service partner. If you notice any damage, defects or incorrect information, either in the car or in the documents relating to the car, please indicate this on the rental contract or the handover report or ask for them to be corrected immediately. Please keep the annotated document in a safe place.
Need a mid-long term rental car?
Find out more about our medium-long term rental product Ayvens Flex
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