Car manufacturers are not able to make enough cars due to the semiconductor scarcity. Cars only account for less than 1% of all connected devices so other sectors have a much stronger buying 
position; this results in a direct disadvantage for the automotive industry. The shortage is a global problem impacting al industries, not only automotive. 

Yes and we’re here to support you! We suggest ordering your new vehicle earlier than usual. We can guide your car and option selection to minimize delivery delays based on the information we have at the point of order. 

When your new vehicle is activated in our systems an e-mail with the login details will be sent to the e-mail address that were registered when ordering the car.

The semiconductor shortage may impact your order, either in delivery time or in some options as car manufacturers change or optimize their production. 

If the accident is not of serious nature, please contact Ayvens at +46 8 501 122 00.

If your car get stolen when you are abroad, you must file a police report and contact your inscurance company. You can easily report a damage by filling out our digital claim form. To access it, klick on "Help" in My Ayvens and select the link "Report damage (online)".

If you get a problem with the car in Sweden or abroad, you can always call Ayvens at 08-501 122 00 around the clock, every day of the week.

Contact us at customercare.se@ayvens.com or +46 8 501 122 00 for further instructions.

Always check with your employer if you are allowed to drive the car abroad. Then contact us well in advance before you travel so that you can get the necessary documents. When traveling you should always bring your own:

- Drivers license (make sure that the period of validity does not expire during the trip)
- Registration certificate (to order one, contact us by calling +46 8 501 122 00 or send an e-mail to customercare.se@ayvens.com)
- International certificate (available via My Ayvens)
- Green card (Albania, Azerbaijan, Belarus, Iran, Morocco, Moldova, North Macedonia, Russia, Tunisia, Turkey, UK and Ukraine)
- To apply for a green card – send the following information to customercare.se@ayvens.com, 1. Dates of the travel period, 2. Which countries will be visited (including transit), 3. Name and personal identity number of all drivers. 
- Environmental stickers for driving abroad – Several European countries, such as Germany, Austria, and France, have introduced low-emission zones where special environmental stickers are required to drive. If you do not have the correct sticker, you risk being fined. The environmental sticker is a decal placed on the car’s windshield and grants you permission to drive within low-emission zones in many of Europe’s major cities. You can find more information about environmental stickers here.

If you have Ayvens' charging solution, the charging card works throughout Europe. To find the charging stations visit Northe's app and search for charging stations via the map.

To order your registration certificate, contact us by calling 08-501 122 00 or send an e-mail to customercare.se@ayvens.com. Please be advised that it can take up to 2 weeks to receive it.

A Green card is a proof that the car is insured and that there is coverage for any damage that you can cause to others in traffic. For information about which countries a Green Card is needed, please visit: tff.se.


If your car is insured with Ayvens, you can request the green card from Ayvens on 08-501 122 00 or at customercare.se@ayvens.com. Keep in mind that we need your order no later than three weeks before you leave to be able to guarantee that you receive your documents in time.

Charging cards can be ordered if it is included in your leasing contract.

As soon as we have information on the delivery date of your new car, your fuel card will be ordered. It takes roughly 10 days for the fuel card to arrive once we've ordered it. Note that the PIN code is sent to you in a separate letter for security reasons.

Where you can refuel depends on the type of fuel card you have and the agreements your employer has made with Ayvens. If you're not sure you can check with your fleet manager or in your lease agreement.

If you have forgotten your fuel card, you can make the payment with cash or your private debit or credit card. You can then request a refund by submitting a cash outlay form.

You can claim compensation by completing a cash outlay form. The form can be found here on the My Ayvens portal in the "Documents" tab.

Please contact the fuel station where the damage occurred and fill in our digital claim form. To access it, klick on "Help" in My Ayvens and select the link "Report damage (online)".

Do not start the car! If you already stated the car, shut it off immediately. Do not turn on the ignition (the fuel will then be pumped around). Contact Ayvens for help with transportation of the car to a workshop.

Contact the police at 114 14 and make a report and register a claim by filling in our digital claim form. To access it, klick on "Help" in My Ayvens and select the link "Report damage (online)".

Collision with a large wild animal must always be reported to the police. If you have hit a pet or a reindeer, you must report it to the police and also the owner. You also need to file a claim. You can easily do that by filling in our digital claim form. To access it, klick on "Help" in My Ayvens and select the link "Report damage (online)".

As long as the instructor has a valid driving license and the employer has given their consent, Ayvens approves of driving practice. Please note that a higher deductible can apply (pending on age of the driver) in case of a claim.

No. You can easily report a damage by filling out our digital claim form. To access it, klick on "Help" in My Ayvens and select the link "Report damage (online)".

All damages shall be reported immediately, but at the latest within a month after the accident.

Is your car too damaged to drive? Don't worry - our assistance service is available 24/7 and just a phone call away. Make sure you, any passengers, and if possible the vehicle, are in a safe location. 

I need immediate assistance:
If your car is damaged or has broken down and you are unable to continue driving, don't worry - our assistance service is available 24/7 and just a phone call away at at 08-501 122 00. 

I don't need immediate assistance:
If your car is at home, won't start and you don't need immediate assistance, contact us at 08-501 122 00. You can also register an insurance claim by clicking on "Help" in My Ayvens and select the link "Report damage (online)".

Together with the third party liability insurance and own damage partial insurance, the carriage damage guarantee constitutes what is known as full insurance and covers damage due to a traffic accident, other external accident or intentional damage by a third party.

Most new passenger cars are sold with a three-year carriage damage guarantee and it largely corresponds to a comprehensive insurance (sv. vagnskadeförsäkring). Some car makes require that you report the damage to the carriage damage guarantor within thirty days. If you do not, you risk being without compensation for the damage. Also, remember that the deductible may differ between different car makes and models. More information about the carrriage damage guarantee can be found in the carriage damage guarantee terms that come with the car. When the warranty expires, we automatically add our carriage damage insurance (also called own damage full insurance) so that you do not become without full insurance cover.

All damages must be repaired before returning the car.

If your car suffers an accident, and is covered by a vehicle damage warranty, report it directly to the insurance company that handles your make of car. You will receive a claim letter with a case number and information about suitable workshops. For claims not related to the vehicle’s damage warranty, report the claim to the insurance company with which the vehicle is insured. Remember to report your claim without delay, as the insurance company may reject a claim if the claim is received later than 30 days from the date of the accident.

You book the time for the damage inspection and any repairs yourself at the workshop referred to by the insurance company. You can easily report a damage by filling out our digital claim form. To access it, klick on "Help" in My Ayvens and select the link "Report damage (online)".

Contact our partner Carglass to make an appointment. You can also call Ayvens at 08-501 122 00 and automatically be directed to Carglass.

The requirement for proof of damage caused by another vehicle subject to insurance is very high from the Swedish Motor Insurers' (TFF) side. The driver must be able to prove that the damage has been caused by another vehicle and that this vehicle was in traffic. If these proofs can be met, the deductible will be 5% of a price base amount. Otherwise, the deductible becomes the normal amount for carriage damage guarantee deductible.

We will invoice the deductible to your employer, then it is depending on your car policy whether you will pay the whole excess, parts of it or nothing at all. No deductibles are covered by Ayvens. Contact your employer for information about how you do.

In almost all cases, we pay for the damage repair. However, in certain instances, you will be responsible for the repair cost. Your costs are outlined in the general conditions of your contract.

Please check your insurance agreement to determine whether or not your vehicle is insured against theft.

If the coverage for theft is included in the insurance, anything that is firmly fixed in the car will be covered. Loose objects are not included, but if it is the drivers private property, it could potentially be covered by the home insurance.

Note that Ayvens offers ancillary insurance coverage for e.g. tools - contact us for more information.

Contact the police at 114 14 and make a report. This must also be reported to the insurance company by filling out our digital claim form. To access it, klick on "Help" in My Ayvens and select the link "Report damage (online)".

If your car has been stolen please contact the police immediately at 114 14. You must also report the theft to Ayvens. If you're not insured with Ayvens then inform your insurance provider. You can always call us at 08-501 122 00 or send us an email at customercare.se@ayvens.com.

If your car suffers an accident, and is covered by a vehicle damage warranty, report it directly to the insurance company that handles your make of car. You will receive a claim letter with a case number and information about suitable workshops. For claims not related to the vehicle’s damage warranty, report the claim to the insurance company with which the vehicle is insured. Remember to report your claim without delay, as the insurance company may reject a claim if the claim is received later than 30 days from the date of the accident.

Unilateral damage
Report your claim to us via our digital claim form. Go to “Help” on My Ayvens and click on the link “Report claim (online)” to get started.

Two-sided damage
Fill in the claim form on the spot together with the other party. If you don't have a claim form with you, change your contact details. You can then easily report the claim in our digital form. 

Use your phone to take pictures of both cars. Make sure the other party's license plate is documented. You can add these photos to your claim form. 

Damage by an unknown counterparty
Was your car damaged by burglary, vandalism or other damage by an unknown party? Please report this to the police as soon as possible.

That depends on the coverage of your insurance, or if you have been in an accident with a counter party and your counter party has caused the accident. If you are unsure what your insurance covers, please review your lease agreement or contact your fleet manager.

You need to contact the station where you picked up the rental car and receive information from them. This damage will not be handled by Ayvens.

Your current fuel card is also valid for your replacement car, regardless of the fuel type.

If you have received a damage notice from the insurance company, you will see if you are entitled to a rental car and which rental car company to use. If a rental car is not included, you need your employer's approval before picking out a rental car.

A replacement car is temporary and meant to keep you mobile for a short period of time. For this reason, it may differ in class from your lease car. Generally, you are entitled to a rental car of the same size as your leasing car.

Regular servicing is key to keeping your car in top condition and to avoid unnecessary costs in the future. Ayvens has a nationwide network of service and repair workshops to help you when your Ayvens car needs service. 

When your car indicates it's time for service, you can book an appointment yourself with a workshop in our service network by using our booking tool, which you'll find under "Car" in My Ayvens. 

In most cases, we pay for the maintenance. You can find out whether maintenance is covered in the terms and conditions of your contract. 

To make an appointment for tyre change, please contact the tyre workshop where your tyres are stored.

Following are the rules according to the Swedish Transport Agency: 

Winter tyres:
Winter tyres should be used from December 1st to March 31st. Studded tires are allowed between October 1st - April 15th unless it is / is feared to become winter road teams for another time. 

Tyres for vehicles with trailers at winter roads:
It is important to know which tyre combinations for vehicles and trailers are allowed in winter road conditions. 

Tread depth:
For summer walls, tyres must have a minimum depth of 1.6 millimeters. In winter road conditions, at least 3 millimeters apply to light vehicles and passenger cars and at least 5 millimeters to heavy vehicles. 

Whether you are entitled to a replacement vehicle depends on your lease agreement. In addition, pick-up / drop-off service is often offered during service and maintenance repairs.

We will notify you well in advance before the car needs to be inspected, with a requisition for inspection attached to the notice. When it is time to inspect the car, you will be asked to make an appointment with one of the available inspection providers. The notification will be sent to the registered driver's email address three months before the inspection date. If necessary, we will also send a reminder one month before the last inspection date, as well as a second reminder if the car is banned from driving.

Click on the button “Forgot Password” and you will receive a new, temporarily password.

You can claim reimbursement for your costs through My Ayvens. Fill in the form for expenses under Document and send it to us together with your original receipts.

You can return your car to us in different ways. If you are picking up a new car, you can leave your old car at the dealership where you pick up the new one. If you are not picking up a new car, you can leave the car in the parking lot of your employer, unless we have agreed otherwise. Both options require you to book a pick-up, which you do by filling in our digital return form. The return form, along with instructions and information regarding the return process, can be found on My Ayvens under “Car restitution”.

You can also return the car directly to us at Ayvens – either at Eldarvägen 5 in Täby Kyrkby (open 07–16) or at Moränvägen 12 in Vallentuna (open 07–16).

Depending on your contract and any car policy, you may be able to buy your current Ayvens car at a favorable price when your contract expires. All you need to do is to submit an expression of interest by clicking here and filling in the form at the bottom of the page.

NOTE!
You can request a quote no earlier than 60 days before the scheduled return date.

The return form must be sent to Ayvens when you return the car. If you forget to send it in, we will use the date when the return form arrives at Ayvens as the return date.

In general, the car must be returned at the contracted end date to make sure that there are no additional costs. We accept that the car is returned the same month as the contracted end date, but if the car is returned earlier than that, it is classified as early termination, which entails an additional cost.

Once a vehicle has been signed back to Ayvens we are not responsible for the safe holding of any valuables left inside. However, please contact us as soon as possible at 08-501 122 00 or customercare.se@ayvens.com if you have left any valuables and we will try to recover your belongings. Please note, if we cannot recover the goods Ayvens is not responsible for the value of the items.

The taxable benefit is based on several parameters, as make, model, construction year, accessories, price base etc. If you want to see in detail how the calculation is done, you can visit the Swedish Tax authorities webpage (Skatteverket), www.skatteverket.se.

We recommend that you contact a dealer in your area directly to request a test drive. You are also welcome to contact us at Ayvens if you would like to know more about our contracted car dealers.

If you want to retrofit equipment on your Ayvens car, you must first contact your fleet manager for approval. Please note that in order to install equipment that requires intervention in the car (for example drill holes or other damage), a written prior approval from us is required.

The type of car you can order depends on your employer's car policy. If you would like more detailed information about what applies to your company, please ask the Fleet Manager at your company or contact our quote team. (not vehicles that have been registered in traffic)

WLTP is a new method for measuring fuel consumption and carbon dioxide emissions. The abbreviation WLTP stands for Worldwide Harmonized Light Vehicle Test Procedure and you can read more about it by clicking here (Swedish link).

The delivery date is determined between you and the car dealer. We therefore ask you to contact them if you wish to change the time or date for delivery of your new car.

When we have ordered your car, the car dealer must return with an order confirmation and estimated delivery time within 5 working days. We will then send you an email with the estimated delivery date.

Our delivery department will inform you of the status as soon as we receive the information from the car dealer. 
Once the car has been ordered, we refer these questions to the dealer.

At the following link you can read more about Ayvens' charging solutions. For a detailed price list, please contact your Key Account Manager.

To be able to use Ayvens' EV-solution, your employer needs to sign an additional agreement. If your employer chooses not to use our solution, we do not have the opportunity to deliver a charging station.

It is not possible, the charging station can only be used with your charging tag. On the other hand, the charging box can be used for several cars in the household via the tag.

Yes, you can recharge using the app without carrying the recharge card. Select the desired charging station, socket and press "Start charging".

To be able to use Ayvens' EV-solution, your employer needs to sign an additional agreement. If your employer chooses not to use our solution, we do not have the opportunity to deliver a charging card.

The charging card is activated by adding the app and is ready to be used immediately. In the app you can see all charging stations the charging card works with as well as price, availability, and address of the charging station.

You can block the charging card through the app and then contact Ayvens customer support at 08-501 122 00 or customercare.se@ayvens.com, and they will order a new one for you.

It depends on the fuel model your employer has chosen.

Fuel benedit: Applies to those who have fuel benefit. We read the amount of electricity your charging station has consumed and will reimburse you for the electricity cost according to the information you entered when configuring the charging station. You can update your kW cost in the portal afterwards.

The main rule: Applies to you who have a personal car or benefit car but lack fuel benefit and pay all fuel themselves, regardless of whether they are miles driven in the service or in private. You pay all the fuel yourself and therefore you will not receive any compensation for the electricity you charge at home.

Split fuel: Applies to those who have a benefit car but lack fuel benefit but pay only the fuel you use privately. We read the amount of electricity your charging station has consumed and reimburse you for that electricity cost. We will then bill you for the percentage of electricity costs that belong to your private miles according to your km reporting. Compensation is paid in accordance with the information you entered when configuring the charging station. You can update your kW cost in the portal afterwards.

The electricity is billed by Ayvens. This is done according to your fuel model and in the same way as other fuels, see below.

Fuel benefit: Applies to those who have fuel benefit. Your employer will receive an invoice for the electricity you have charged using the Ayvens charging card. Your employer will tax you for your private miles in accordance with your km reporting. In other words, it works in the same way whether you are tanking electricity, gasoline or diesel. 

Main rule: Applies to you who have a personal car or benefit car but lack fuel benefit and pay all fuel themselves, regardless of whether they are miles driven in the service or privately. You as driver will receive an invoice for the electricity you have charged using the Ayvens charging card. You will be able to claim mileage from your employer in accordance with your internal car policy. In other words, it works the same way whether you are tanking electricity, gasoline or diesel.

Split fuel: Applies to those who have a benefit car but lack fuel benefit but pay only the fuel you use privately. You as driver will receive an invoice for the proportion of electricity you have charged using the Ayvens charging card that you have used privately according to your km reporting.

Yes, but you will need a POA from Ayvens, which you can download from My Ayvens.

Yes, you can transfer your agreement to another individual, it is up to you to find a person that can take over the leasing agreement.

Yes, you can use the car for private practice driving.

• •
  What is the mileage included?
• •
  Is winter tires, service and insurance included?
• •
  Is the vehicle tax included?
• •
  What is the cost for extra kilometers?

At Ayvens, all the steps above are always included, so you never see any cap prices without a fully inclusive lease.

You will find our FWT guide on My Ayvens, under "Car restitution". The final check is done by an independent company.

Your car will be delivered by the respective car make at one of their locations. In due time you will be contacted by a representative from the car make to book a delivery time. When you receive the car, you will also get an introduction to the functions.

No, rental car is not included in the leasing, if you have the car in for service usually a complimentary car is included during the day, if available.

The car is insured with a half insurance from Ayvens, complemented by a own damage guarantee from the car make, as is standard the first three years in Sweden. Once the guarantee cover has expired, the insurance automatically converts to full insurance.

You can find all the own damage deductibles at trafikförsäkringsföreningen (vagnskadegarantisjälvrisker).

Our invoice is sent out by PDF to you email address. It can be paid trough your internet bank or by setting up a direct debit. We are also looking into adding more payment options.

The invoice is sent out at the start of the month after you receive your car. It contains the days you had the car the previous month, current month and one month in advance, after that you will receive the invoice once a month.

You can use our fuel cards abroad, but it depends on the type of card you have. The cards we have that work abroad are ST1 and Circle K. ST1 works at ST1 stations in Europe, Circle K works in Norway and Denmark while Circle K Routex also works in Europe at Circle K, BP, Aral, OMV and ENI. If you have an electric car and want to be able to charge your car abroad, we recommend that you order a charging tag from Northe.

As a partner to the country's biggest fuel companies, drivers of Ayvens are presented with fuel cards. These cards can be used to buy fuel and other approved products from all partner service stations. Products and other services procured are invoiced at the end of each month. A detailed breakdown shows you where, when and how much has been consumed for each vehicle.

Please note that every month by the 8th, you who have the benefit of free fuel or split fuel via My Ayvens must report your driving record to us. This also applies to those who report congestion tax or infrastructure charges through us. 

If the damage is minor and you can still drive the car safely then repairing it might not be immediately necessary. However, regardless of the severity of the damage we always ask that you immediately file a claim. You can easily do this by filling out our digital claim form. To access it, klick on "Help" in My Ayvens and select the link "Report damage (online)".

Most newer cars will indicate when it is time for servicing by an alert or message on the dashboard. For older cars, you can find information on service intervals in the owner's manual.

When you submit a claim, we ensure that it is paid out as quickly as possible.

If the claim refers to fuel costs, you need to send in your documentation by the month following. Payouts are made on the 15th of each month. For other expenses, you should have your money on your account within 10 to 15 business days. 

If you would like to dispute a fine, please contact the authority who issued it. In some cases, a power of attorney is needed, which you get by contacting us at customercare.se@ayvens.com. Please enter case number, date, and the vehicle registration number.

The global market for semiconductors is growing rapidly again whereas supply is limited. In short: the shortage is the result of the earlier massive cancellation of chip orders by car manufacturers when demand for cars collapsed, mainly due to the covid crisis. As demand for new cars recovered faster than expected, car makers were not first in line as global demand for chips from other sectors had grown in the meantime.

When you have signed your leasing agreement, we will order the car with the respective make. Ayvens will inform you as soon as we receive the preliminary delivery date from the dealer.

Lead times could be affected since there are many variables. This depends on the brand, dealer, vehicle and options. 

If you have forgotten your PIN, you can request a new one on My Ayvens, under “Manage fuel card”. You can also email us at customercare.se@ayvens.com to get help with ordering a new PIN.

If you enter the wrong code more than three times, the card will be blocked. 

If it is a card from Shell or Preem, the block is automatically disabled after 24 hours. If it is a card from Circle K or OKQ8, please contact us for assistance. For Circle K, we can ask the fuel company to unblock it, while OKQ8 requires that we send a new card with a new code. 

Our network of auto repair service providers has national coverage. Once you report the damage to us, we will find a repairer in your area that meets our quality requirements. You can easily report a damage by filling out our digital claim form. To access it, klick on "Help" in My Ayvens and select the link "Report damage (online)".

If your car was damaged by a break-in, vandalism, theft, roadkill, or an unknown counterparty (hit and run), please report this to the police at 114 144.

Don't forget to also report the damage to us within 48 hours by filling out our digital claim form. To access it, klick on "Help" in My Ayvens and select the link "Report damage (online)".

An international certificate shows that you have permission to drive the car outside the borders of Sweden and is needed if you are going abroad with your car. You can download the international certificate from My Ayvens and print.

Your username is always a valid email address. It's often a business email linked to your car. If you've forgotten your password you can request a new password via the login page for My Ayvens. Just click 'forgot password'.

You can change most personal information in your My Ayvens account yourself. However, you may need to contact your fleet manager or Ayvens directly to update some details. 

Please check your lease agreement to determine whether or not your vehicle is insured with Ayvens.

You can both block and request a new fuel card via My Ayvens, under “Manage fuel cards”.

Report the claim by filling out our digital claim form. To access it, klick on "Help" in My Ayvens and select the link "Report damage (online)". Ideally, do this together with the other party. If this is not possible, change your contact details and report the damage at a later date. 

The reason might be that we have another e-mail address in our system than the one you are using. Please contact Ayvens at 08-501 122 00 or customercare.se@ayvens.com for verification and adjustment.

The price varies depending on the charging station operator, geographical location, type of charger, etc. The price can be per minute or kWh and is up to the station. The cheapest way to charge is at home or at work. If you have the split fuel model or fuel benefit, we will reimburse you for the electricity you consumed when charging at home.

If your vehicle is insured via Ayvens Insurance, it is insured abroad. If your vehicle is insured through another insurance company, we advice you to contact them to get further information. If you plan to visit a country that requires a green card, please contact  Ayvens on 08-501 122 00 or at customercare.se@ayvens.com. For more information about green cards (e.g. which countries require it), please visit the Swedish Transport Insurance Association's website.

You need to have printer drivers installed on your computer. You can also just show the downloaded permit from My Ayvens on your smartphone if needed.

The glass repairer, Carglass, needs to assess the damage and decide whether or not the glass can be repaired.

If you are insured by Ayvens, the contract includes your insurance policy conditions. Check with your employer for details. 

Environmental stickers (Feinstaubplakette) are needed to get into German cities that have introduced environmental zones (Umweltzonen). The sticker, which shows that the car's particle emissions are below a certain level, must be mounted on the inside of the windscreen. If you are not going to enter an environmental zone but only drive through Germany on Autobahn, no environmental sticker is needed.

Vehicles that are not marked with an environmental sticker are not allowed to enter an environmental zone. This also applies to vehicles that are registered in Sweden or another country. Should you still drive into an environmental zone, you may be fined and the vehicle is not allowed to be driven from the place where you have been stopped. The vehicle must be towed from the environmental zone for further travel.

Environmental zones are signposted on traffic signs with an additional sign indicating which color stickers that are allowed to enter the area. The environmental sticker is available in three colors (red, yellow and green) and which sticker to use depends on how the car meets European emission standards. Environmental stickers can be ordered from DEKRA or be bought on site in German car repair shops or inspection stations.

Read more about environmental stickers here.

To reschedule your repair or inspection appointment, please contact the auto repair service provider.