Damage reporting for company car drivers
Are you unable to continue your journey, or would you like to report damage after the event?
If your leased vehicle is no longer roadworthy as a result of an accident or damage, call our central driver hotline at +49 211 91358221. You can reach us at any time of the day or night from Germany or abroad.
We’ll organise the recovery service, a replacement vehicle and, if necessary, book you into a hotel. Afterwards, please report your (accident) damage online (see below).
Do you want to report (accident) damage after the event?
Report damage: Even if your vehicle can still be driven after an accident or after hail damage, for instance, we need you to send us an online damage report so that we can organise the repairs quickly and document everything properly.
Important information: What happens after I report the damage?
1. Contact service partner near you When you have submitted your damage report you will shortly receive an e-mail with your damage number and instructions on how to repair the vehicle damage. We will either give you the details of a repair garage near you, with whom you can make an appointment for the repair, or you can use our area search to find a suitable partner from our garage network. Always take the vehicle to one of the partners in our network to get (accident) damage repaired.
2. Present Ayvens fuel and charge card or service card Please take your Ayvens fuel and charge card or service card to the repair facility with you. It entitles you to have repair work done and the repair facility will then bill us directly. The repair facility will discuss the next steps with us.
Any questions?
Would you like to have glass damage repaired?
You can find the answers to frequently asked questions about accidents and damages in our FAQ section.
Call us: +49 211 91358221
For approvals Workshops should use our online portal for partners