How can we help you?
Select topic
Vehicle return
Ayvens is here for your support. These are some options to consider:
- •Place orders as early as possible: we advise nine months before expiration date
- •Electrify your fleet quicker, as OEMs priorities low and zero emission vehicles
- •Assess what equipment is needed when ordering a vehicle
- •Explore widening the scope of Brands/OEMs in the company car policy
Do not forget to leave the following items in your car:
- •Car key / spare key
- •Registration card
- •Instruction and maintenance manual
If the items below belong to your car, hand them in to your car.
- •Spare wheel with jack / sprayer / pump set
- •Cover of the luggage compartment
- •Tow bar (detachable tow bar ball)
- •Original driver's seat (no adjusted seat)
- •Original charging cable
If you want to end your partnership with Ayvens during your contract, then this will incur a cancellation charge.
Traffic fines and fuel.
You can order a fuel card as part of your lease contract with us.
You can order a fuel card as part of your lease contract with us.
Yes, you can. Bear in mind that your contract (and the monthly amount due) will then be modified as well.
- •Repairs, maintenance, and tyre replacement in case of normal wear and tear
- •Damage repairs
- •Registration taxes and road taxes
- •The number of kilometers within the mileage selected mileage package.
- •Roadside assistance 24 hours a day, 7 days a week in case of full immobilization on the road (technical breakdown or accident).
- •Your car’s financing
- •Years of driving enjoyment
Ayvens Flex is a simple and flexible mobility solution for companies with a temporary mobility requirement, where concluding a regular leasing contract for a longer term, such as several years, is unnecessary. For example, Ayvens Flex is a good option for temporary projects, hiring new employees with a trial period or employee postings from abroad.
You receive a car for a period that suits your needs, with the same services that you would get with an operational lease agreement: insurance, maintenance, breakdown assistance, replacement cars, tyres (and winter tyres), vignette – everything is included.
You have a choice of various vehicle categories, from compact city cars to SUVs or vans. We have the right solution for your needs.
You receive a car for a period that suits your needs, with the same services that you would get with an operational lease agreement: insurance, maintenance, breakdown assistance, replacement cars, tyres (and winter tyres), vignette – everything is included.
You have a choice of various vehicle categories, from compact city cars to SUVs or vans. We have the right solution for your needs.
According to the local legislation, the minimum tyre tread is 1.6mm. You should therefore check the condition of your tyres regularly (both the tread and tyre pressures). Underinflation leads to longer braking distances, a higher risk of aquaplaning, faster wear and higher fuel consumption.
If the trailer is coupled to the vehicle and you have a problem with the trailer, assistance will be provided for an on-site repair. Repatriation will not be provided. If the vehicle and trailer are uncoupled and you have a problem with the trailer, no cover is provided.
Do not forget to leave the following items in your car:
- •Car key / spare key
- •Registration card
- •Instruction and maintenance manual If the items below belong to your car, hand them in to your car.
- •Spare wheel with jack / sprayer / pump set
- •Cover of the luggage compartment
- •Original driver's seat (no adjusted seat)
- •Original charging cable
The varying conditions of road surfaces: dry roads, rain, wet roads, heavy surface water, fresh snow, sleet, freezing ice, frozen snow, etc. Lower temperatures (below 7°C) mean the rubber in summer tyres is far less efficient on winter roads. Safety: better grip on dry and wet roads in low temperatures, better grip on snow and ice, and shorter braking distances.
Your safety is important to Ayvens. All-season tyres have a longer braking distance both in summer and winter than the respective summer and winter tyres. That's why we only allow winter and summer tyres if tyres are included in your contract.
If you're unsure whether you can continue driving safely or your vehicle is immobilized, call Ayvens Assistance.
Vehicles are always delivered with summer tyres fitted. After delivery, you can make an appointment with the tyre centre to have winter tyres fitted if they are included in your lease contract.
Winter tyres can be added to your contract if your employer agrees to this.
In Romania, it is mandatory to drive on winter tyres. Outside Romania, however, several countries stipulate that winter tyres must be fitted during winter conditions such as snow or ice.
If winter tyres are included in your contract, you can have them fitted from 1 October. We recommend that you book an appointment in good time. When the first cold snap hits or the first snowflakes fall, requests arrive in such large numbers that there are usually long waiting times. You should therefore be quick to get in touch with the tyre centre storing your tyres. If you've acquired a vehicle and aren't sure where its winter tyres are stored, you can contact us at operatiuni.ro@ayvens.com or at 021 301 49 59.
The technical inspection is legally required when your car turns 4 years old. Is your car older? Check your inspection certificate to see what the final inspection date is.
Have you handed in your car before the inspection deadline? Then you do not have to take the car to the technical inspection. If you hand in the car after this date, you still have to get it inspected or you risk being fined by the police.
Have you handed in your car before the inspection deadline? Then you do not have to take the car to the technical inspection. If you hand in the car after this date, you still have to get it inspected or you risk being fined by the police.
If you drive a private lease car, this is unfortunately not possible.
A business lease can be bought at the market value with the agreement of your employer.
A business lease can be bought at the market value with the agreement of your employer.
The price includes the lease of the vehicle, financing of the vehicle, road tax, maintenance, insurance, and 24/7 roadside assistance, ensuring a hassle-free driving experience.
The contract provides you with the use of the vehicle in your selected category at a fixed monthly rate – with no surprises at the end of the month.
Ayvens Assistance offers you help in [local country] and/or abroad in the following cases:
- •Immobility of the vehicle in the event of a breakdown, an accident, fire, vandalism or burglary
- •Theft of the vehicle
You can contact us on [local phone number] to arrange for the collection of your personal belongings.
The insurance include civil liability (TPL), according to the Romanian law and CASCO policy against damages and theft.
This depends on the arrangements your employer has made with us.
Your fixed monthly leasing price includes road tax, registration tax, financing costs, maintenance, repairs, insurance, roadside assistance and tyre changes.
We offer Ayvens Flex vehicles for lease periods from 1 – 24 months.
You can view the services included in your contract on My ALD driver app.
Bear in mind that this information comes from the lease quote and may differ from your company's car policy.
Bear in mind that this information comes from the lease quote and may differ from your company's car policy.
As soon as we know your new car’s registration plate, we will order your fuel card(s), which will be automatically sent to you. Your PIN will be sent in a separate letter for security reasons.
With Ayvens, you are assured of regular maintenance and technical repairs.
At least 24 hours in advance.
Where you can refuel depends on the type of fuel card you have and the agreements your employer has made with Ayvens. If you're not sure you can check with your fleet manager or in your lease agreement.
Ayvens
contracts come with insurance coverage. You are covered for third party liability, own damage, catastrophic events, roadside assistance and more.
We will send to your fleet manager a reminder by e-mail one month in advance (based on the date of first registration).
You can only get a larger replacement vehicle if your fleet manager agrees to the additional cost. This can be arranged by e-mail with a clear indication of which category we may offer.
No problem! Just let us know how long you'll need the vehicle for.
Please call us at 021 301 4959
Do you have a fuel card from Ayvens? Then you may destroy it. Never leave the card with the code in the car!
Yes, you can choose from a variety of makes, models, and equipment packages. Our representatives will assist you in finding the perfect car that suits your preferences and needs.
An electric vehicle requires less maintenance. This is due to the engine's reduced number of moving parts compared to a conventional combustion motor, which therefore leads to reduced wear. Moreover, oil changes are a thing of the past. In addition, the brakes are less susceptible to wear thanks to the regenerative braking capacity.
Please call us at 021 301 4959
based on your company car policy, you are allowed to use the car for personal and commuting purposes as per the terms of the lease agreement. However, commercial use, subleasing, and modifications to the vehicle without approval are not permitted.
Please
Call Ayvens Call Center at 021 301 49 59. We will arrange an appointment for you at the
most suitable garage, taking into account your chosen location and how you want
to organise the day.
Your car will be checked and serviced by specialists. Invoicing takes place directly between the garage and Ayvens. You do not have to pay anything yourself.
Your car will be checked and serviced by specialists. Invoicing takes place directly between the garage and Ayvens. You do not have to pay anything yourself.
During the term of your contract, the costs of servicing, technical repairs and replacement of wear parts shall be borne by Ayvens if you have them carried out by a partner from our network. As a driver, you are responsible for ensuring that services are carried out on time.
Unforeseen costs due to the car not being properly maintained shall not be borne by Ayvens.
Some examples include:
- •costs due to the failure to have repairs or services carried out on time;
- •costs of damage caused by a lack of oil;
- •costs due to you using the car in an irresponsible manner.
As a driver, you are responsible for ensuring that services are carried out on time. The vehicle's on-board computer will notify you when services are required, but you can also find the intervals at which they should be carried out in the lease car's service booklet.
The garage will contact Ayvens for approval of the works and invoicing. You do not have to pay these costs yourself.
If you're unsure whether you can continue driving safely or if your vehicle is immobilized, call for roadside assistance.
If you can still drive safely, you can request an appointment to have your vehicle repaired. We will look for the best-placed garage in your region of choice for you.The time needed for a repair depends on various factors (the cause of repair, whether parts need to be repaired or replaced, whether parts are in stock, etc.). The garage is best placed to inform you of how long it will take.
