Customer testimonial
Supporting technician productivity while lowering fleet costs.
Keeping service teams productive on the road is critical for a leading material‑handling provider, they specialize in comprehensive warehouse solutions and automation systems for the logistics and manufacturing sectors. With technicians travelling long distances every day, the company needs a fleet solution that balances driver comfort, operational efficiency and cost control, without compromising on safety or sustainability.
Ayvens MHC Thailand partnered with the customer to rethink how their service vehicles were configured, financed and operated, delivering a solution that reduced total cost of ownership while significantly improving the day‑to‑day experience for drivers.
Customer profile
Industry: Material handling & industrial automation
Fleet: 100+ service vehicles (pick up trucks and vans)
Global Operations with nationwide coverage across Thailand
Use case: Field service and equipment maintenance
The challenge
Technicians complete up multiple jobs a day, often covering more than 300 kilometres. Their vehicles need to enable efficient handling of tools and equipment while offering sufficient comfort and safety during long hours on the road.
At the same time, the business operates in a competitive market with tight margins. Keeping the cost per kilometre low, ensuring high vehicle uptime, and preparing for a future with lower CO₂ emissions were all key priorities. Any change to vehicle specifications also needed to be accepted by drivers, making usability and ergonomics essential.
The outcome
Based on our analysis and recommendation, the customer selected the Mitsubishi Triton, the model with the lowest total cost of ownership and the strongest feedback from drivers. Ayvens MHC Thailand also coordinated with a specialised fitting partner to deliver an optimal box configuration, fully aligned with technicians’ operational needs. The customer opted for a 60‑month lease, with the flexibility to reassess at 48 months for high‑usage drivers, ensuring long‑term cost optimisation without increased risk.
Key results
- 4% reduction in fleet costs, equivalent to THB 1.4 million in savings.
- Approximately THB 500 saved per vehicle per month.
- Improved driver satisfaction thanks to better space, comfort and road handling.
- Clear replacement cycle: all vehicles renewed after 5 years or 250,000 km.
Looking ahead: preparing for electrification
With the fleet optimisation project successfully completed, the customer is now working with Ayvens to take the next step towards electrification. A pilot with electric vans is planned, alongside the installation of fast DC charging infrastructure at the customer’s warehouse, delivered through an Ayvens MHC‑selected partner.
This phased approach will support both lower operating costs in the context of rising diesel prices and measurable CO2 reduction over time.
Ayvens MHC helped us lower our costs while improving vehicle usability for our teams. The vehicles were delivered on time and exactly to specification, and we had strong support throughout the project. Our next focus is electrification, and we look forward to exploring the total cost benefits of electric vans with Ayvens MHC.
The Mitsubishi Triton is more comfortable to drive, feels safer on the road and has a modern design. It makes a real difference during long working days.
