At the end of your contract, the time has come to say goodbye to your lease car. Follow the guidelines below to make the process as smooth as possible and to avoid extra costs.
How do you return a car at the end of a lease?
- Request
A request for the return of a vehicle is made via the restitution document. One month before the end date of the contract, the driver will receive an email containing a link to their personalised document, with the licence plate of the vehicle in question filled in.
- Preparing the vehicle to be returned
On-board documents
The vehicle must be returned with the mandatory on-board documents: the registration certificate and the European certificate of conformity, or – if applicable – a statement of theft or loss valid for at least one week after the date of the assessment. The driver shall follow the procedure set out in service note DGJ/DJB-Autocrim-1018/07 of the federal police.
The following documents must be present when the vehicle is returned:
- vehicle handbook
- insurance certificate
- maintenance history (if available)
Accessories
Ensure that all the accessories below are present when you return the vehicle:
- all original keys
- all charging cables that were present on delivery of the vehicle
- the originally provided accessories
Before returning the vehicle, the telephone and GPS history must be deleted from the on-board computer. In the case of a “connected car”, the app must be disconnected from the vehicle. Any accessories installed by the renter must be removed, unless doing so would cause damage to the vehicle. All costs for non-returned accessories or missing documents will be charged.
Tyres
The vehicle must be returned with the original summer tyres. From 1 October to 30 April, it may also be returned with winter tyres.
- Evaluation
In order to correctly assess the vehicle’s condition, it is important that it is functioning properly, has no abnormal wear or hidden defects (you can find the definition of this in the Renta evaluation document ) and is presented in a clean state. The vehicle must be completely clean, both inside and out.
Standard procedure is to carry out the inspection without the driver present. If applicable and depending on the vehicle policy, the fleet manager can indicate in My Ayvens whether their drivers have the option to request a remote inspection of the vehicle. In that case, our inspection partner will contact the driver within 24 hours of receiving the request to schedule an appointment. The inspection date is only final once it has been confirmed.
The inspection report is only considered definitive when the fleet manager has received the evaluation document.
- Damage
The assessment of damages is done according to a market evaluation system established by all members of Renta, the Belgian professional association of vehicle rental companies. The Rentanorm for passenger cars and utility vehicles can be found here.
The evaluation system distinguishes between:
- acceptable damage: normal wear and tear or user damage, covered by AXUS. Some minor damage is accepted, depending on the age and mileage of the vehicle. The definition is available in Renta’s evaluation document.
- non-acceptable damage: expenses borne by the renter.
If there is no damage to the vehicle, you will receive the final invoice. If damage is found, it will be invoiced on the basis of the total amount, after assessment by the Ayvens End of Contract Damages Team. Missing items may be returned within 10 working days of receipt of the evaluation to: Ayvens Carmarket Asse (Z.4 Broekooi 280, 1730 Asse-Kobbegem).
- Returning the vehicle
The vehicle may be returned to various locations:
- Ayvens Carmarket: the driver returns the vehicle to Ayvens Carmarket, Z.4, Broekooi 280, 1730 Asse-Kobbegem. Inspections may be carried out at this location in the presence of the driver, by appointment only.
- If applicable and depending on the vehicle policy, the vehicle may also be returned to the dealer or the driver’s company. If the vehicle is collected, the transport costs are charged to the renter. The driver remains responsible for the condition of the vehicle until our expert partner has prepared the return report
- Tip!
Report damage as soon as it occurs. And schedule repairs right away. This is very easy via My Ayvens. It’s the best way to avoid end-of-contract charges.
