Renault 5

Ayvens answers your Leasing questions

How does the ordering process work? Select your desired vehicle in our showroom, choose the term and the included mileage, and send us an enquiry. We will get back to you with an offer as soon as possible.What information does Ayvens need to provide me with a quote? For a personalised leasing quote, Ayvens requires basic information about your company, such as its legal form, industry, turnover and number of employees. You also need to let us know the desired vehicle model, lease term, annual mileage and preferred specification. You can enter these details directly in the Ayvens showroom to receive a tailor-made quote.What happens after the vehicle has been ordered? Once your vehicle has been ordered, you receive information about the expected delivery date. Ayvens then coordinates all further steps up to delivery. Can I make changes to an order I’ve already placed? You can make changes to an order you’ve already placed until the contract has been signed, after which changes are generally not possible. For specific concerns or adjustments, please contact our customer service team by calling +41 58 272 32 34 or emailing customercare.ch@ayvens.com.How can I find out the expected delivery date for an ordered vehicle? Ayvens will keep you proactively informed as soon as the delivery date is confirmed. Once the garage informs us of the delivery date, you will receive an order confirmation, including the expected delivery date.How do I arrange the vehicle handover date? Please agree the delivery date directly with the garage. The garage will notify us of this and we can then take care of the details together with it.How is the monthly leasing rate calculated? The monthly leasing rate is based on the value of the vehicle, the leasing term, the calculated mileage, the specified residual value and the interest rate. In addition to the leasing rate, agreed services (e.g. servicing, maintenance or tyres) and insurance are also included.How does billing work? You will receive two invoices once a month – one for the leasing instalment and any additional agreed services (such as servicing, maintenance, tyres or insurance). The second invoice contains all variable costs, such as fuel costs, car washes or excesses in the event of damage, provided that these services have been agreed with Ayvens.