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Fleet financing
If you have questions about a quote, you can contact our customer service team on +41 58 272 32 34 or email customercare.ch@ayvens.com. You can find further ways to contact us here.
This module ensures that you remain mobile while your car is in the service centre by providing you with a replacement vehicle, so your business and private travel isn’t disrupted.
Depending on the garage, yes. The garage must arrange this, and it will result in an additional charge for the driver.
Premium tyres offer higher performance, better durability and greater safety under different driving conditions. Value tyres are more cost-effective, but deliver slightly reduced performance.
Your payments may change depending on the type of claim and your insurance policy. Ayvens will let you know of any changes in good time.
You can contact Road Assistance around the clock via Ayvens Road Assistance: Nationally: 0800 222 225 (free of charge) Internationally +41 58 272 32 22. You'll find the contact details in the contract documents or your driver handbook.
Secure the accident scene and ensure your own safety. Make a note of all relevant information, such as number plates and names of those involved and witnesses, and take photos of the damage. Then report the accident to Ayvens immediately using the online claim form or by contacting the service team.
The installation is carried out at your home by a certified electrician. Ayvens recommends the use of a wall box for safe and fast charging.
You can change your contact details yourself in My Ayvens or provide the new information to Ayvens in writing. We will then update the information as quickly as possible.
The module includes 24/7 breakdown support, towing services and fast mobility solutions, so that you can keep driving safely even when unexpected problems arise.
You receive rapid assistance at home and abroad, minimise downtime and can rely on a hassle-free service. Ayvens coordinates all services centrally.
No, Road Assistance is only available if the service module has been booked. Without the module, you’ll need to organise your own help.
Yes, you can request the service module at any time via the customer service team. Activation is quick and easy.
Yes, the module offers Europe-wide support, so you’re also covered on business trips.
We aim to get you a personalised leasing quote as quickly as possible after receiving your request. The exact processing time may vary depending on complexity and availability.
Yes, you can request the service module at any time via the customer service team. Activation is quick and easy.
Yes, premium tyres are generally more durable and resistant. Value tyres have a slightly shorter lifespan, but are more attractively priced.
Ayvens offers training, advice and driving analysis to reduce the frequency of claims. This helps you to lower costs in the long term and increase the safety of your fleet.
Road Assistance will organise repairs or will tow you to a suitable repair shop. If necessary, assistance with your return or onward journey will be arranged by agreement.
In this case, please contact Ayvens Road Assistance: Within Switzerland: 0800 222 225 (toll-free) / International: +41 58 272 32 22. Ayvens Road Assistance is available 24 hours a day, 365 days a year and will provide fast and reliable support.
No, you can only access a replacement vehicle if you’ve booked the service module. Without this module, you’ll need to arrange alternative transport.
Ayvens can carry out an individual risk analysis and recommend the right insurance cover so you can ensure your fleet is optimally protected.
International assistance is available in Europe, i.e. in all countries that are part of the European continent, the non-European Mediterranean countries, the Mediterranean and Canary Islands, Madeira, the Azores, Greenland and Russia to the Urals. The overseas territories of European statesare excluded from the ‘Europe’ coverage area.
In such cases, Ayvens will coordinate alternative solutions, such as arranging another vehicle or rescheduling the workshop appointment. You will be informed promptly to help avoid any inconvenience.
When you lease a vehicle from Ayvens, the vehicle remains the property of Ayvens for the duration of the lease term. You have the right to use the vehicle and are responsible for its care and upkeep.
When you outsource fleet management to Ayvens, you benefit from comprehensive support that includes purchasing, maintenance and insurance. This saves you time and reduces admin. You also have full, transparent control over costs and access to digital tools for efficient fleet management. Further information can be found here.
Ayvens helps you reduce your fleet costs by comprehensively analysing the total cost of ownership (TCO) to identify potential savings. The Ayvens Optifleet digital tool provides you with an objective TCO analysis that you can use to make informed purchasing decisions. In addition, Ayvens offers consulting services to optimise your fleet strategy and achieve long-term cost savings.
Select your preferred vehicle in the Ayvens showroom and request a non-binding quote. You can arrange a test drive with our sales team before concluding the purchase agreement online or in person. After payment, you can collect the vehicle or have it delivered conveniently to your home.
That depends on the agreement between your employer and Ayvens. Please contact your fleet manager or HR department directly for further information.
Ayvens will keep you proactively informed as soon as the delivery date is confirmed. Once the garage informs us of the delivery date, you will receive an order confirmation, including the expected delivery date.
You must bring your valid driving licence with you for the vehicle handover. Without this, the vehicle can’t be handed over.
KYC is a process used by companies to verify the identity of their customers in order to comply with legal requirements and prevent fraud. This is an important part of building trusted business relationships.
You can book an appointment directly with an Ayvens partner garage by phone or through the garage’s website. When booking, please mention that the vehicle is leased through Ayvens and bring your vehicle registration certificate with you to the appointment.
A replacement vehicle will be provided by the garage. In the event of a breakdown, TCS will take care of this. The mobility package has no impact on whether the driver receives the vehicle, only on the final settlement.
Please tell the service centre in advance that you have an Ayvens vehicle. This is not necessarily reflected in the service centre’s database.
Tyres are replaced as soon as the tread depth falls below the legal minimum or when they have to be replaced due to age. Your Ayvens tyre partner will inform you at the next inspection.
For your vehicle insurer, please refer to the lease contract or the insurance document provided to you by Ayvens.
Yes, Ayvens offers comprehensive insurance solutions, including third-party liability, fully comprehensive and partial comprehensive insurance. These solutions can be managed directly through Ayvens.
Yes, you can amend your insurance policy to extend or change your coverage. Simply contact Ayvens customer service on +41 58 272 32 34 from Monday to Friday, 8:00 am to 5:00 pm.
A distinction is made between damage claims involving a third party and damage claims without a third party. In both cases, Ayvens documents the claim and takes the necessary steps to ensure it is handled appropriately.
Road Assistance is indicated in your lease contract or insurance documents. Alternatively, you can contact our service team.
If the accident involves a third party, you must always complete the accident report. If the person involved in the accident refuses to complete the accident report with you or if this is not possible due to language barriers, please notify the police.
Please call Ayvens Road Assistance on 0800 222 225. The team there is ready to help you, quickly and reliably, 24 hours a day, 365 days a year.
Report the theft to the police immediately and notify Ayvens directly.
Detailed information:
Step 1:
Report the theft to the police immediately. Record the police reference number and the name/contact details of the relevant police authority. Document the place and time of the theft as accurately as possible. Keep as much information as possible on hand, such as make, model, colour, registration number and vehicle identification number (VIN).
Step 2:
Notify your employer immediately of the theft.
Send the police report confirmation and all relevant vehicle information to your employer.
Your employer will initiate the next steps, such as reporting the claim to the insurance company.
Step 3:
Your employer reports the theft to us. If you’re unsure whether you have fully comprehensive insurance, you can ask your employer.
Please note: if there were valuables in the vehicle, these should also be declared in the police report.
Submit the fully completed reimbursement form along with the relevant receipts to the Fuel Refund Team: fuelrefund.ch@ayvens.ch.
Ayvens offers fuel cards, e-charging cards and combined solutions for your fleet. The cards enable simple, centralised management of refuelling and charging activities.
The cards are sent by post to the address on file or your preferred address. Timely activation is required.
Pay directly with your card at the petrol or charging station. The amount is automatically allocated to your vehicle and account.
Generally speaking, you can also charge your company car at home. However, we recommend that you use a permanently installed wall box. This offers the following benefits:
A wall box is the fastest and safest home charging solution. With a standard wall box with 11 kW charging power, you can fully charge your vehicle overnight or even in a few hours. Installation: in Switzerland, the installation must be carried out by a certified electrician to ensure compliance with all safety regulations. The installation usually costs around CHF 1,000–2,000. Please note: you should check with your grid operator that the charging power of your wall box does not exceed the capacity of the house connection.
A wall box is the fastest and safest home charging solution. With a standard wall box with 11 kW charging power, you can fully charge your vehicle overnight or even in a few hours. Installation: in Switzerland, the installation must be carried out by a certified electrician to ensure compliance with all safety regulations. The installation usually costs around CHF 1,000–2,000. Please note: you should check with your grid operator that the charging power of your wall box does not exceed the capacity of the house connection.
Any requests to amend contracts must be assessed on a case-by-case basis. As a general rule, the agreed term and mileage must be adhered to. Please contact customer service with your current mileage, contract/registration number and requested change.
You can view the contact details we have for you at any time in My Ayvens under My Profile. There you’ll find all the stored information at a glance.You can view the contact details we have for you at any time in My Ayvens under My Profile. There you’ll find all the stored information at a glance.
You will be informed by Ayvens in good time before your lease contract ends. The message will explain the next steps and your options.
Contact the service team or use the online appointment booking service through Ayvens.
This is the normal wear and tear that comes with using a vehicle. Ayvens assesses damage based on objective criteria to ensure fair billing.
Unfortunately, this is not possible if you drive a privately leased car. A vehicle on a business lease may be purchased at market value with your employer’s agreement.
My Ayvens offers you a central platform for managing your vehicles, contracts, invoices and services. You can book appointments, report claims and download important documents.
The vehicle is generally collected from your company location or a partner garage.
Yes, we recommend an interior and exterior clean to ensure a fair appraisal. Vehicles returned in a very dirty condition may lead to delays and additional charges.
Inform Ayvens immediately if anything is missing. In many cases, you can submit the missing item later or an individual solution can be found.
Vehicle delivery is not generally provided and must be arranged directly with the dealership.
Yes. With Ayvens Flex, Ayvens offers a short-term mobility solution with lease terms starting from one month. Servicing, insurance and repairs are all covered by the monthly instalment.
The vehicle should be returned with season-appropriate, roadworthy tyres. Damage or worn tyres should be reported in advance.
Vehicles are inspected according to defined standards that distinguish normal wear and tear from unusual damage. Documentation and photos are created.
After signing a contract, you will automatically receive your login details by email. Click the link to activate your account.
Please hand over all sets of keys, vehicle documents, service books, accessories and, where applicable, the second set of tyres. Missing items may result in additional charges.
Contact us at customercare.ch@ayvens.com to arrange the collection of your personal belongings.
In an operating lease arrangement, the vehicle remains the property of Ayvens and is simply returned at the end of the contract. In a financial lease arrangement, there is usually the option to buy the vehicle at the end of the contract.
For a personalised leasing quote, Ayvens requires basic information about your company, such as its legal form, industry, turnover and number of employees. You also need to let us know the desired vehicle model, lease term, annual mileage and preferred specification. You can enter these details directly in the Ayvens showroom to receive a tailor-made quote.
We deliver the turnkey vehicle to you. We’re happy to organise and coordinate vehicle wraps and special fittings for you. Your vehicle, including fuel cards and all necessary documents, will then come to you wrapped and fully equipped.
Please agree the delivery date directly with the garage. The garage will notify us of this and we can then take care of the details together with it.
The garage will let you know how long the repair work should take (I’m not aware of this via My Ayvens).
No, that’s up to you – but Ayvens insurance offers benefits such as centralised management and fast claims processing.
You must notify the police in the following circumstances:
• Accident involving personal injury
• Break-in or theft
• Accident abroad
• Accident involving an unknown third party (e.g. damage while parked, vandalism or damage caused by animals)
• Damage to fences, walls, traffic signs or other vehicles
• Accident involving personal injury
• Break-in or theft
• Accident abroad
• Accident involving an unknown third party (e.g. damage while parked, vandalism or damage caused by animals)
• Damage to fences, walls, traffic signs or other vehicles
Ensure that all vehicle documents, keys, the fuel/charging card and accessories are handed over. Any damage should be reported or documented in advance.
You can request a review or appeal within a specified period. Ayvens will then re-examine the case and provide a binding response.
Please check your spam folder or contact the Ayvens customer service team. We’ll send you your login details again as soon as possible.
If the garage doesn’t receive our go-ahead, there is usually a reason for this, which is stated in the rejection. If the garage does not accept the rejection, then it, not the driver, must contact Ayvens to discuss this further.
Approval may be refused if the requested work is not covered by the contract or if there are safety concerns. In such cases, Ayvens will inform you about alternative solutions and the next steps to take.
Please contact the service centre. Ayvens is not involved here.
Please contact Ayvens to switch your existing insurance policy. The team will make sure the process goes smoothly.
We will receive a revised cost estimate; the customer should not be made aware of this. Ayvens checks it and then approves it if everything is correct.
Report the loss to Ayvens immediately. A spare key can be ordered from a service partner.
Contact Ayvens Road Assistance immediately. Switzerland: 0800 222 225 (toll-free) / International: +41 58 272 32 22. Have the vehicle inspected by a partner garage and ensure that all damage is properly documented. Ayvens Road Assistance will assist you with repair authorization, vehicle repatriation, or arranging the continuation of your journey.
Ayvens works with well-known insurance companies in Switzerland to ensure comprehensive and reliable coverage.
In a leasing arrangement, a vehicle or piece of equipment is used for a fixed period in return for monthly payments. At the end of the contract, the lessee can generally return or buy the vehicle or enter into a new contract.
Ayvens supports your fleet management with digital tools such as the My Ayvens web app and the Ayvens Optifleet analytical tool. You also receive individual advice and help with sustainable mobility solutions. Further information can be found here.
Select your preferred vehicle on the Ayvens website and configure it according to your needs. After that, simply submit your leasing application online with digital identification. You will then receive a personalised leasing quote.
Your leasing budget is set by your employer as part of the car policy. For information on this, please contact your fleet manager or HR department.
Your vehicle is typically delivered to the responsible dealer or to an agreed delivery address. Details will be provided in the delivery confirmation.
A replacement vehicle of a similar category is usually provided. However, a specific model cannot be guaranteed.
Yes, that is the responsibility of the customer. No, we will not organise a replacement vehicle directly. Transport can be arranged if the driver is unable to collect the vehicle, but this will incur an additional charge.
Summer and winter tyres are generally included in the lease contract. For details, please refer to your contract or contact your fleet manager.
First ask the person involved in the accident whether they have a European Accident Report to hand. If they do not, please record at least the following information:
• Other party’s number plate
• Other party’s name and address
• Name and address of potential witnesses
• Insurance policy and insurer name
We recommend that you always carry at least one European Accident Report in your vehicle. In addition, you’ll always find an accident report in the download area of our website that you can fill in directly.
Please call Ayvens Road Assistance on 0800 222 225. Please inform the garage that you are driving an Ayvens vehicle. Ayvens requires a cost estimate from the service centre in order to check the costs and approve the repairs.
Yes, the contract ends in accordance with the insurer and the contractual terms. Ayvens will handle the process professionally.
The following expenses can be reimbursed through Ayvens, provided they are included in the service: Fuel receipts, (Electronic) Vignette, Vehicle washing, Miscellaneous operating supplies, Refuelling abroad
You get full cost control, centralised billing and detailed analyses. You can also flexibly allocate cards to your drivers.
Block the card immediately via My Ayvens or contact the customer service team. Ayvens will provide a replacement card to avoid disruption.
Generally speaking, the wall box remains the property of the installer or landlord; please check the terms of the contract.
Additional charges may apply if you exceed the agreed mileage, while refunds may be issued if you drive less. Ayvens will inform you of the exact difference as part of the final settlement.
Yes, this can be changed. Please contact the service team.
The purchase price is based on the current market value.
The choice of workshop depends on the contractual agreements. As a rule, please use our partner workshop network. If there is no partner workshop in your area or if you are unsure, please contact the DCC team beforehand. This ensures that repairs and services are handled correctly and that you can make full use of all contractual benefits.
Yes, the number of included sets of tyres is specified in the lease contract. Changes are possible after consultation with Ayvens.
An Ayvens insurance solution offers you centralised management of all of your insurance policies, fast claims processing and attractive terms. You also benefit from simplified communication and tailored insurance benefits for your entire fleet.
To carry out the credit check, Ayvens generally requires an up-to-date commercial register extract as well as the customer’s individual financial statements (balance sheet and income statement).
In some cases, Ayvens may also require additional securities. These may take the form of a guarantee statement, for example, with the customer’s parent company acting as guarantor for a specified amount. These additional requirements are not standard and are only requested on an individual basis where needed.
In some cases, Ayvens may also require additional securities. These may take the form of a guarantee statement, for example, with the customer’s parent company acting as guarantor for a specified amount. These additional requirements are not standard and are only requested on an individual basis where needed.
If you’re getting Tyre Pressure Monitoring System (TPMS) error messages, please contact an Ayvens service partner to have the system checked and calibrated.
The price includes the lease of the vehicle, routine maintenance, insurance, and 24/7 roadside assistance, ensuring a hassle-free driving experience.
Please contact Ayvens immediately and explain why you believe the final settlement is incorrect. We’ll check it and correct any errors.
You can return the vehicle and, if necessary, lease a new vehicle or consider extending your contract. Ayvens will advise you on all available alternatives.
If you’re not sure whether you can continue driving safely or if your vehicle is not drivable, please call Ayvens Road Assistance.
If necessary, Road Assistance will arrange for a mechanic to:
- repair the tyre – carry out a temporary repair so that you can drive safely to a tyre centre
- tow the vehicle and provide you with a replacement vehicle. If you can still drive the car, you can drive to an Ayvens-approved tyre centre.
If necessary, Road Assistance will arrange for a mechanic to:
- repair the tyre – carry out a temporary repair so that you can drive safely to a tyre centre
- tow the vehicle and provide you with a replacement vehicle. If you can still drive the car, you can drive to an Ayvens-approved tyre centre.
When you sign an offer from us, we first carry out a credit check to ensure that you will not encounter any difficulties in paying the agreed monthly amount.
Yes, you are welcome to notify the garage or us of any changes.
Ayvens works exclusively with approved tyre partners. This ensures that only high-quality tyres approved for your vehicle are used.
The wall box is generally intended for your vehicle. It may only be used by third parties after discussion and approval.
My Ayvens can be used on a desktop, tablet and smartphone. You can access the platform at any time via your web browser or the mobile app.
Ayvens’ fleet management offering provides a comprehensive range of services to help companies manage their fleets efficiently. These include purchasing, maintenance and repair, damage handling, insurance, fuel cards, driver hotlines and digital tools such as the My Ayvens and Ayvens Optifleet apps for efficient fleet management. Ayvens also offers support with the transition to electric vehicles and sustainable mobility solutions.
Electric vehicles come with attractive tax incentives and help companies reduce operating costs. They support sustainability goals and enhance a company’s image. They also provide greater certainty when planning for future environmental requirements.
If the vehicle is registered to your company, please contact your fleet manager. If the vehicle is registered to Ayvens, please contact our customer care team at customercare.ch@ayvens.com.
On 1 July 2020, the green card was replaced by a white insurance certificate. Generally speaking, this is issued automatically after delivery upon request. Alternatively, you can contact our customer care team at customercare.ch@ayvens.com.
Your vehicle is handed over at the agreed time and place. You receive all the documents, keys and information needed to start using the vehicle.
Ayvens conducts KYC checks to meet financial and leasing regulatory requirements and to ensure the security of transactions. This protects both the company and customers like you.
Whether you have to pay anything depends on the type of damage and the deductible applicable to your contract.
This depends on the card provider and the terms of your contract. Please check the terms of your contract or contact your fleet manager.
Contact the installer or our service team for technical support or repairs.
Please report this directly to your customer adviser. Ayvens will update the driver information in the system and amend the contract details.
Yes, damage can be repaired by service partners before the purchase is processed, provided this is agreed.
Vignettes can be paid for with a fuel/charging card at some service stations. The e-vignette, on the other hand, cannot be paid for with the fuel card.
Depending on the dealer, the vehicle is usually delivered with a digital or physical vignette. If you have any questions, please contact the dealer directly. From the following year, you are responsible for the new physical or digital vignette.
Unreimbursed out-of-pocket expenses may be due to missing receipts, incomplete information or inadmissible expenses. Please check the response from Ayvens for details.
In Switzerland, there are no legal requirements for when tyres must be changed. However, we recommend switching to the corresponding season in April and October.
E-vignettes can be purchased online through the Via Portal of the Federal Office for Customs and Border Security.
Here you can find an up-to-date list of all partners. Alternatively, please contact the DCC team on +41 44 746 63 33.
Your choice of vehicle is based on the leasing budget agreed with your employer and the car policy. Please contact your fleet manager if you have any questions.
Vehicle delivery/transport is organised by the garage and must be coordinated with it. Please contact your account manager in good time to update delivery details such as address, date and costs.
For refuelling the replacement vehicle, please use your Ayvens fuel card. When entering the mileage, please enter 999999 to ensure that the transaction is processed correctly.
Tyres must be stored with a tyre partner for the deposit to be released.
Park the vehicle as safely as possible and secure the incident site. Then contact Ayvens Road Assistance for further instructions.
Ayvens can provide tailored advice based on your fleet and consumption. Alternatively, you can make your selection via My Ayvens.
To block a card, please call the customer service team. This protects your company against misuse of the card.
You can view all services included in your contract in My Ayvens under the Contracts menu item, where you’ll find a detailed overview of your lease arrangement and services.
The vehicle is usually collected from your company premises or at a partner garage. During the return, a vehicle return report is completed together with you to document the vehicle’s condition.
If you have any questions about the report, please contact Ayvens directly. We can provide the necessary clarity and explain the assessment in detail.
The contract was concluded with the company, so the contract holder’s agreement is required for the sale.
You can find a complete overview of all partner workshops here. The workshops can be filtered by vehicle brand to help you find the most suitable location.
We don’t currently offer this service, but you can register for a test drive directly with a dealer. We’d be happy to help you choose a dealer.
You can make the booking directly with the partner yourself. Please mention that you have an Ayvens vehicle when making your booking and then have your vehicle registration document to hand on the day.
Processing usually takes a few weeks, depending on the completeness of the documents and internal review.
Please contact Ayvens Road Assistance immediately – national: 0800 222 225 (free of charge)/international: +41 58 272 32 22 – for the fastest possible assistance.
No, tyres can only be changed at an Ayvens tyre partner, even if you’ve stored them elsewhere.To avoid unnecessary back-and-forth, we recommend storing your tyres at an Ayvens tyre partner.
In the case of damage involving a third party, the third party’s insurance is responsible for handling the claim. For damage without third-party involvement, your own insurance coverage applies. Ayvens will support you throughout the process in both situations.
This is only possible with the approval of Ayvens and your employer.
Contact Ayvens to obtain the contract and all the documentation needed to buy the vehicle.
Leasing company cars through Ayvens helps preserve liquidity, as no large upfront investment is required. Companies also benefit from predictable monthly payments and less admin.
The invoice will be issued and sent to you after the purchase agreement has been concluded.
Ayvens can support you in the transition to an electric fleet with analysis, individual planning of vehicles and charging infrastructure, and training for your drivers. Ayvens can also help with the implementation and continuously monitor progress. More information is available here.
On the login page, click ‘Forgot your password?’ and follow the instructions. You’ll receive an email with a link to reset your password.
A technical inspection is legally required no later than five years after the vehicle’s initial registration. If you continue to use the vehicle beyond this date, you must still arrange for the inspection with the relevant road traffic authority. Failure to do so may result in a fine, and the vehicle will still need to undergo the required inspection.
If a second set of tyres is already available, this is included with the purchase.
Contact Ayvens Road Assistance. If necessary, it will organise for your vehicle to be charged or else towed to a suitable charging station.
Contact Ayvens or order the cards directly through My Ayvens. All necessary information and cards will then be sent to you.
Please contact your Ayvens service team or email fuelrefund.ch@ayvens.com.
Payment in instalments is not possible.
Yes, companies can make significant savings by outsourcing fleet management to specialised service providers such as Ayvens. External experts have better purchasing terms, optimised processes and specialised software solutions that can mean savings of up to 30%.
Electric vehicles are usually more expensive to buy, but can be cheaper in the long term due to lower operating costs and access to subsidies. The total costs per kilometre are similar for electric cars and combustion engine vehicles, depending on usage and energy prices. Individual factors such as charging infrastructure and driving behaviour play a decisive role.
For the KYC check, we require company registration documents as well as the owners’ identity documents. If necessary, bank information or other proof of identification may also be requested.
Contact the Ayvens service team for an individual quote.
You can return the vehicle, extend the contract or – if the option is available – buy the vehicle. Ayvens will be happy to help you choose the best option.
Yes, provided they have a written power of attorney and can show a valid driving licence.
A replacement vehicle will be provided by the garage. In the event of a breakdown, TCS will take care of this. The mobility package has no impact on whether the driver receives the vehicle, only on the final settlement.
Repairs must be carried out at certified Ayvens repair partners – in particular at our bodywork partners. This allows us to ensure that all work is undertaken professionally and that warranty and leasing terms are adhered to. If your vehicle is damaged, please contact our service team or use the online claim form to find the right repair partner.
The amount of the excess is specified in your insurance policy. Please check the contract documents or ask Ayvens.
Please report any damage that could affect the operation, safety or value of your vehicle. This includes accidental damage, theft, vandalism and hail damage.
This depends on the type of fuel or charging card (provider) and the arrangements between your employer and Ayvens. If you’re not sure, please check with your fleet manager or review your lease contract.
In this case, a new KYC check is required. Please send the relevant documentation to Ayvens so that we can make the necessary changes.
A representative of your company or the vehicle user should be present to sign the handover report. This ensures transparent documentation.
No, Ayvens usually handles the deregistration of the vehicle. You simply need to ensure that all vehicle documentation is handed over.
If you have an Ayvens fuel card, then you can destroy it. Never leave the card with the code in the car!
Yes, even small companies can benefit significantly from outsourcing their fleet management. From as few as five vehicles, working with specialist service providers like Ayvens gives you access to professional processes, better purchasing terms and digital tools that save you time and money. This is particularly beneficial when internal resources are limited or fleet management is not part of your core business.
Accessories can be selected as long as they are within the agreed budget and approved by Ayvens and your employer.
If your replacement vehicle is a combustion engine vehicle, you can use your Ayvens fuel card as usual. Please ensure that you select the correct fuel type when refuelling.
If any of the following warning lights are flashing in your car, you must not continue driving. Please notify Ayvens Road Assistance:
• Engine oil warning light (either too little oil or defective oil level gauge)
• Coolant warning light (too little coolant – risk of overheating!)
• Battery charge warning light (fan belt may be damaged – risk of overheating!)
• Brake warning light (brake fluid level has dropped significantly)
• Engine management warning light (engine fault detected)
• ABS warning light (ABS fault)
Yes, you can request the service module at any time via the customer service team. Activation is quick and easy.
Yes. For instance, you can add services and modules during the term of the contract. To do so, please contact the Ayvens customer service team on +41 58 272 32 34.
You benefit from verified service quality, guaranteed genuine spare parts, and transparent processes. In addition, all services are billed directly through Ayvens, saving you time and administrative effort.
Please enquire with TCS or the garage, depending on which has organised the replacement vehicle – they will then approach Ayvens to arrange the extension.
As a precaution, all damage should be reported and repaired before returning the vehicle, as no claims can be processed after the vehicle has been returned.
Yes, visible damage should be reported before the vehicle is returned so that it can be documented and assessed. This helps avoid misunderstandings during the final settlement.
That depends on the terms of your contract. Usually you would use our service partner network. If there is no partner near you or if you are unsure, please contact the DCC team in advance by calling +41 44 746 63 33. This will ensure that repairs and services are handled correctly and you can make use of all contractual services.
You can pay for refuelling as usual by cashless payment with your fuel card from Ayvens. However, please enter six nines (999999) as the mileage.
Ayvens will inform you of the next steps, coordinate the necessary arrangements, and clarify the vehicle's residual value as well as the status of the contract. The process is handled professionally and transparently.
Yes, even if you’ve already purchased your vehicles, you can outsource fleet management to specialist service providers such as Ayvens. They can take care of the maintenance, insurance, damage handling and reporting, regardless of whether the vehicles have been leased or purchased. With this type of outsourcing, you benefit from reduced administrative effort and costs as well as from professional expertise.
Your documents are stored securely and used solely to carry out the KYC check. The data is not shared with unauthorised third parties.
No, not automatically. We first have to take all necessary steps, and then the contract is subsequently terminated as at the date of damage.
In a leasing arrangement, a deposit ensures the proper use and return of the vehicle and covers any potential damage or contractual consequences. For more details on the amount, terms and repayment of the deposit, please contact customercare.ch@ayvens.com directly.
It’s generally agreed that you will be kept mobile while your vehicle is in the service centre. You may express a preference, but this cannot be guaranteed.
Ayvens can arrange an appointment for you with a repair partner, or you may prefer to do so directly with the service centre.
When a new card is ordered, a new PIN will automatically follow.
Yes, you can change your username in the account settings. Changes will take effect immediately.
Please contact Ayvens. We will implement the changes promptly.
A full-service lease with Ayvens is a fixed-term contract with servicing included, payable in monthly instalments. A car subscription, on the other hand, is usually more flexible and short-term, and there is often the option to cancel on a monthly basis. Leasing involves a longer-term commitment.
The check usually takes about five working days, depending on whether all required documents are provided. Ayvens will let you know as soon as the check is complete.
We don’t currently offer this service, but you can register for a test drive directly with a dealer. We’d be happy to help you choose a dealer.
You can book the appointment directly with an Ayvens partner workshop. When making the appointment, please mention that the vehicle is an Ayvens vehicle and bring your vehicle registration certificate with you to the appointment.
Yes, the replacement vehicle should be returned in the same condition, including the fuel level, as when you received it.
Early contract termination is generally possible, but you may incur costs. Ayvens would be happy to advise you on the various options and alternatives.
Yes, you are obliged to check the vehicle carefully for visible damage upon handover. Please report any damage immediately to ensure it is properly documented and responsibility can be determined.
No forms are necessary for damage caused by martens – if the vehicle is not usable, then TCS; if it is usable, best to contact a partner or other authorised garage
Yes, changes and withdrawals are possible via the service team or the online claim form, as long as the processing has not yet been completed.
Yes, Ayvens can send the card directly to your home address.
You can book an appointment with an Ayvens partner garage directly by phone or via the website. Please mention that you have an Ayvens vehicle when making your booking and then have your vehicle registration document to hand on the day. You can find an overview of Ayvens partner garages here.
After you select your vehicle, the order is placed by your fleet manager or Ayvens. You receive confirmation as soon as the order is in the system.
Yes, a vehicle change can be arranged by individual agreement. Ayvens will review the contract terms and prepare a new quote for you.
Monthly lease instalments are generally tax-deductible as operating expenses. What’s more, the vehicle is not recorded as an asset on your company’s balance sheet, which improves your key financial ratios.
Ayvens will only cover the costs if the replacement vehicle was provided through Ayvens or one of its partners. Vehicles arranged independently are generally not reimbursed. Please contact our service team for further information.
Yes, if the replacement vehicle service is included in your contract, a vehicle will be provided for the duration of the repair.
Yes, every new owner needs to be checked to continue complying with legal regulations. Please submit the relevant documents as soon as possible.
The lease contract term with Ayvens is generally between 36 and 60 months, based on your company’s needs.
You’ll have to discuss this with the respective bodyshop – Ayvens is not involved.
Yes, all damage must be reported so that Ayvens can coordinate the repair and ensure correct billing. Even minor damage should be reported and documented.
Please email driverservice.ch@ayvens.com. We’ll block your old card and send you a new one.
Leasing usually offers longer contract terms with predictable costs and often cheaper monthly instalments than a car subscription. Leasing is also ideal for companies that want to use vehicles long-term while keeping them off their balance sheets.
You can still use your preferred service centre even if it’s not an Ayvens partner. However, you will then have to arrange everything and cover the costs yourself.
The replacement vehicle will be available to you for the duration of the repair or service appointment.
You’ll be able to keep the replacement vehicle until the repair work is completed. Ayvens will inform you of the progress and any delays.
Ayvens will inform you about the recall and coordinate the necessary service centre appointments. You can then rest assured that all necessary work will be carried out professionally.
Please contact TCS, which provides 24/7 assistance, including abroad, and can arrange another replacement vehicle if necessary. Ayvens does not cover any costs related to damage to or breakdowns of the replacement vehicle.
Once your vehicle has been ordered, you receive information about the expected delivery date. Ayvens then coordinates all further steps up to delivery.
In a full-service lease arrangement with Ayvens, the monthly payment covers the use of the vehicle as well as services such as maintenance, repairs, tyre service and insurance. This means there are no unexpected extra costs.
We recommend following the service intervals specified by the manufacturer. Please note that service work can only be approved shortly before the scheduled interval is reached. If you are unsure about the service intervals for your vehicle, please contact us and we will be happy to help determine when a workshop visit is appropriate.
Please document the damage with photos and report it to Ayvens immediately. We’ll handle the next steps with the dealer.
Report the break-in to the police immediately and document the damage. Then inform Ayvens – we’ll arrange the repairs and handle the insurance claim.
Please take a photo of the damage and note down all relevant information, such as location, time and any people involved. Submit the documents to Ayvens using the online claim form.
We will automatically send you a new card in the month your card expires. You can destroy the old card as soon as you receive the new one. Please note that your fuel card will automatically expire if it has not been used up to six weeks before its expiry date.
You can find a complete overview of all partners on the website under ‘Ayvens service partners’. There you can filter the partners by make.
Detailed analysis can be accessed at any time via My Ayvens. The reports there will help you to analyse consumption and costs.
You can make changes to an order you’ve already placed until the contract has been signed, after which changes are generally not possible. For specific concerns or adjustments, please contact our customer service team by calling +41 58 272 32 34 or emailing customercare.ch@ayvens.com.
That depends on the contract and the mobility package selected, but will be handled via the monthly final settlement.
Contact Ayvens Road Assistance immediately to report the incident and, if necessary, arrange local repair or breakdown services.Within Switzerland: 0800 222 225 (toll-free) / International: +41 58 272 32 22. Please keep all relevant documents and receipts. In addition, send a damage report to Insurance.ch@ayvens.com.
Yes, this can be requested using the reimbursement form.
Please contact our Customer Service immediately at +41 58 272 32 34 or an Ayvens partner workshop. They will inform you about the next steps and arrange a suitable appointment to resolve the issue.
If you forget your PIN, you can request a new one from our customer care team: customercare.ch@ayvens.com.
If you lose your fuel card, please contact the customer care team immediately at customercare.ch@ayvens.com. They will block your current card and order you a new one. In exceptional cases involving technical issues, you can retrospectively claim reimbursement for privately paid fuel purchases from Ayvens using our reimbursement form.
If your fuel card no longer works, please contact the customer care team at customercare.ch@ayvens.com. They will block your current card and order you a new one. In exceptional cases involving technical issues, you can retrospectively claim reimbursement for privately paid fuel purchases from Ayvens using our reimbursement form.
You are welcome to submit this request to our customer care team at customercare.ch@ayvens.com, who will be happy to provide you with the necessary information. Alternatively, please contact your fleet manager.
Yes, the dealer should take the necessary time to explain the vehicle to you at handover.
Please report the damage to us first via the online claim form. If the vehicle is no longer roadworthy, please contact Ayvens Road Assistance. If the vehicle is still drivable, you can make an appointment with an Ayvens partner.
It’s best to report a claim online or by email (online form doesn’t always work + also, as far as I know, this is not the European form). Please do not submit a claim on paper by post.
If you enter the PIN incorrectly three times, your card is blocked for 24 hours. After that, you can use it again normally. If you have any further issues, please contact your fleet manager or email driver-service.ch@ayvens.com.
That depends on your lease contract. If this is included, you’ll automatically receive the card shortly before vehicle handover.
The police must be contacted in the event of personal injury, theft, burglary, an incident occurring abroad, an accident involving an unidentified third party, an accident involving two parties, or damage caused to property belonging to third parties.
The mileage cannot be subsequently amended. Please enter the correct mileage the next time you refuel. It will then be automatically corrected in our system.
Please report the loss to the vehicle registration office immediately and inform Ayvens. New plates must be applied for through the vehicle registration authority.
That is up to the lessee to decide. A valid driver’s licence is required in all cases (with the exception of L-plate practice drives) and the vehicle may not be sublet.
The damage will be checked by the service centre and Ayvens and repaired under liability insurance. Please document the damage immediately, have the documentation signed by both parties and report it to our service team.
There’s no need to complete a claim report for a stone chip in the windscreen; other glass damage – as well as other damage to the bodywork – must be reported using the claim form.
If this is agreed in the contract, the vehicle will come with a second set of tyres. Please check your lease contract for the exact details.
The second set of tyres is stored at one of our tyre partners. Details can be found in your vehicle documentation or will be provided at the time of delivery.
Please do not turn on the engine. Contact Ayvens Road Assistance immediately on 0800 222 225. The vehicle should be inspected by a service partner before it is used again.
The garage is responsible for registering the vehicle. If the insurance is taken out through Ayvens, we will order the insurance certificate and communicate the details to the garage. If the insurance is not through Ayvens, you’ll have to coordinate the details with the relevant sales representative.
First, secure the accident scene and document the damage with photos. If possible, note down the number plate and contact details of the person responsible or any witnesses. Then report the damage immediately using the Ayvens online claim form or contact the service team.
Contact the police immediately and then inform Ayvens. We will take all necessary steps to handle the claim and support you throughout the process.
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