Accidents & damage
The help you need, no matter where you are
When your car breaks down, you need instant support. All you have to do is to get in contact with Ayvens via the service hotline. Support is available 24/7 and the team will work to bring you back on the road as quickly as possible with minimum disruption. Ayvens has partnerships with roadside assistance companies all around the globe. They act on behalf of Ayvens and in accordance with clear SLAs that focus on quality of service and limited off-road time.
Call us if an accident has happened
Call us at +45 3355 8060
Steps to take after a car accident in a leased vehicle:
- Send a claims form on mail
Reach out to our accident management team as soon as possible. We're available at forsikring.dk@ayvens.com . Our experts will provide you with guidance on the next steps.
You can also download a claims form and send it to us. Download the claim forms here.
- Call the claims department
If your car has been damaged, there are two things you can in order to claim the damage. You can either call our claims department at +45 3355 8060 - and we will fill out the claims form, and take care of all the practical. You can also call us Monday to Friday from 10.00 AM - 02.00 PM.
- Accident abroad?
Call roadside assistance via SOS Red Card.
If there has been damages to the car abroad, you have to fill out an international claim form.
Break-in and theft
Was your car stolen? Has there been a break-in? Or has someone taken the license plates? In any of these events it is important to do the following:
Vehicle theft
- 1.Report theft of the car to the police.
- 2.Contact Ayvens at +45 3355 8060.
Vehicle break-in
- 1.Report the break-in of the car to the police.
- 2.Contact Ayvens at +45 3355 8060.
- 3.Report the break-in to your own insurance company, if you have had any personal property stolen that might be covered by your personal/homeowner’s insurance.
- 4.If you have had tools, a computer, or other effects belonging to your company stolen, the break-in must be reported to your company’s fleet manager/insurance manager. Was your car stolen? Has there been a break-in? Or has someone taken the license plates? In any of these events it is important to do the following:
License plate theft
- 1.Report theft of the registration plates to the police.
- 2.Contact Ayvens at +45 3355 8060. We will prepare a document that you have to bring together with your Vehicle Registration Certificate to SKAT for getting new license plates.
- 3.Go to one of the 4 automotive centres or national license plate agencies to have the new plates issued. Get directions here
The automotive centres are open:
Monday 9:00 AM–4:00 PM, Tuesday-Friday 9:00 AM–2:00 PM.
• Automotive centre Høje Tåstrup: Helgeshøj Alle 9, 2630 Tåstrup • Automotive centre Odense: Lerchesgade 35, 5000 Odense C • Automotive centre Aarhus: Lyseng Alle 1, 8270 Højbjerg • Automotive centre Aalborg: Lyngevej 2, 9000 Aalborg
Glass
Is there a stone chip in your front window? Or is the glass broken og damaged on your car?
Fear not, help is near!
Our partners, Carglass and Bilglas will help you, and get you back on the roads quickly. Book time and more on the links below.