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At Ayvens, the satisfaction of our customers and partners is our top priority. However, sometimes things may not go exactly as you or we would like. If that happens, please don't hesitate to let us know so that we can work together to find a solution and continue to improve.

Let's talk

If you have a complaint, please contact your Account Manager or call the customer service team on +41 58 272 32 34, send an email to customercare.ch@ayvens.com or use the form below.

How we handle your complaint

Once we have received your complaint, we will forward it to the relevant department within the company. This department will usually contact you within 3 to 4 working days. We take every complaint very seriously. Please give us a little time to review your concern thoroughly. If we require further information during the processing of your complaint, we will contact you. We aim to resolve your complaint within 15 working days. If this takes longer, we will, keep you regularly informed of the progress.

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Ayvens is committed to protecting the privacy of personal information collected and processed by us. If you would like to know about our privacy practices in more detail, please read our privacy statement.

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