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Accident and damage report
You can find the accident report
form in the MyFleet application, under Fleet Operations/Accident & Damages,
by entering the registration number in Latin characters. To log in click here.
We suggest that you always have a declaration of accident form available in your car. You never know when it might prove useful! You can find it here.
If your lease car has been damaged, you must report this to Ayvens as soon as possible. You can easily report a damage by calling the Driver’s Help Line +30 2106100050 and follow the instructions.
Accident Care will proceed to all the necessary actions on your behalf.
If for some important reason you choose not to accept the Accident Care services, then you must either fill out the declaration of accident form that can be found in your car - you can download it here, or exchange contact details with the other involved driver, if you do not have any form available. Please use your mobile phone and take pictures of both vehicles. Make sure to write down the involved car’s license plate, as well as the collision point of both the cars and the area. Please remember that every information about the accident circumstances is valuable to defend your position.
Accident Care will proceed to all the necessary actions on your behalf.
If for some important reason you choose not to accept the Accident Care services, then you must either fill out the declaration of accident form that can be found in your car - you can download it here, or exchange contact details with the other involved driver, if you do not have any form available. Please use your mobile phone and take pictures of both vehicles. Make sure to write down the involved car’s license plate, as well as the collision point of both the cars and the area. Please remember that every information about the accident circumstances is valuable to defend your position.
Has your car sustained serious damage and it’s impossible to drive it? Please call Ayvens immediately. Make sure that you, your passengers and, if possible, the vehicle are in a secure location. Please call the Driver’s Help Line (+30 2106100050),
available 24/7.
Has your car sustained damage and you are unable to keep driving? Please call Ayvens immediately.
Make sure that you, your passengers and, if possible, the vehicle remain in a secure location. Please call the Driver’s Help Line (+30 2106100050), available 24/7.
Make sure that you, your passengers and, if possible, the vehicle remain in a secure location. Please call the Driver’s Help Line (+30 2106100050), available 24/7.
The difference between the billing amount and the report amount may be due to:
- 1.1.Accident reports and waivers, that have been taken into consideration.
- 2.2.Incomplete recording of damages on the reimbursement form
The billing date of a damage repair
is related to the date of completion. You can find out when the vehicle repair
was completed via the MyFleet app, under Reports (Damages for clients). The
search is based on the date of the accident. To log in
click here.
The final damage charge includes all outstanding accident reports.
First of all, you must report the accident. Then, one of our partners will contact you, in order to schedule an appointment for the repair of the damage.
Whether you are entitled to a deductible or not, this depends on the agreement we have concluded. For more information please check the additional car agreement.
If you drive a corporate vehicle, you can contact the fleet manager of your company to obtain more information.
If you drive a corporate vehicle, you can contact the fleet manager of your company to obtain more information.
The damage waiver is the maximum amount of contribution a driver is required to pay and applies in the following circumstances:
- •Cover for own damage to the vehicle
- •Partial theft
- •Damage to a vehicle caused by fire and civil risk
- •Civil and political accidents, fire and natural disasters
- •Glass breakage
In case of damage, you may pay up to the deductible amount per accident. If the damage repair
costs are lower than the deductible amount, you will have to pay this amount.
If the damage can be claimed by a third party, you will not have to pay for the repair yourself. In any case, you will receive a relevant invoice from Ayvens.
Report this incident immediately to Ayvens, go to the nearest police station and file a complaint against an unknown person. Also,
fill in and send a theft statement (declaration of accident form) and return all the car keys to Ayvens.
If someone breaks in your car, we advise you to report this incident immediately to Ayvens and to the police.
Call Ayvens Driver’s Help Line at +30 2106100050 to report the incident to Accident Care.
Moreover, call the police, request a copy of your statement and the relevant report. If another vehicle is also involved in the accident, ask for an alcohol test for both you and the other driver involved.
In all cases, you need to submit the declaration of accident form. Both you and the driver involved should fill in and sign the form at the scene of the accident.
If, for some reason, you haven’t called Accident Care and you don’t have a declaration of accident form available with you, exchange contact details with the driver involved.
Use your mobile phone to take pictures of both vehicles. Make sure to write down the involved car’s license plate.
You can download the form here.
Moreover, call the police, request a copy of your statement and the relevant report. If another vehicle is also involved in the accident, ask for an alcohol test for both you and the other driver involved.
In all cases, you need to submit the declaration of accident form. Both you and the driver involved should fill in and sign the form at the scene of the accident.
If, for some reason, you haven’t called Accident Care and you don’t have a declaration of accident form available with you, exchange contact details with the driver involved.
Use your mobile phone to take pictures of both vehicles. Make sure to write down the involved car’s license plate.
You can download the form here.
If necessary, we can provide you with a replacement car, if your car is under repair. Please check your lease car’s additional agreement.
If you drive a corporate car, please contact your company’s fleet manager.
If you drive a corporate car, please contact your company’s fleet manager.
The replacement car is temporarily provided to you, in order for you to be able to drive around for a short period of time.
Therefore, the car’s category may differ from the one of your lease car.
You can easily fill in the form you will find on the website, contact us through our social media and call us at +30 2111203930.
Whatever you choose, we will respond immediately
Time of delivery depends on the car you have chosen. The car you choose may be ready to be delivered or a new order may have to be placed. Please note that Ayvens is dependent on external parties for delivery services.
The exact time and date of the delivery can only be agreed upon by contacting the third party dealer.
Delivery location
Once the car is ready to be delivered, we will contact you to schedule a delivery appointment. The delivery of the car takes place at our partner’s location.
Temporary car
In order to cover your mobility needs until your new car is delivered, you can ask for a temporary car from Ayvens.
The exact time and date of the delivery can only be agreed upon by contacting the third party dealer.
Delivery location
Once the car is ready to be delivered, we will contact you to schedule a delivery appointment. The delivery of the car takes place at our partner’s location.
Temporary car
In order to cover your mobility needs until your new car is delivered, you can ask for a temporary car from Ayvens.
After all vehicle charges have been
paid and when your account is settled, Ayvens's Deposit Department will
contact you to confirm the refund of your deposit.
In case of damage,
you may pay up to the deductible amount per claim. If the damage repair costs are lower than the deductible, then you will have to pay this amount. If the damage can be claimed by a third party, you will not have to pay for the repair yourself.
If you drive a corporate vehicle, you can contact the fleet manager of your company to obtain more information.
If you drive a corporate vehicle, you can contact the fleet manager of your company to obtain more information.
According to the vehicle's contract,
for each day of lease, the corresponding kilometres are
charged. For example, on a 48-month contract with 20,000 km per year, you will
be charged as follows: 20,000 km /12 months = 1666.66km / 30days =
55.55km/day.
The monthly lease includes all the services the car may need, such as maintenance, change of tyres, insurance, accident and damage management, road assistance, except for fuel.
Thinking of making the switch to electric? Read about the benefits of driving an EV here.
Leasing is the use of a new car for a specific lease period, 3 to 5 years. The monthly lease you pay includes both the use of the car and all services related to its operation, such as maintenance, insurance, etc., except fuel. You can find more information here.
Leasing has a lot of advantages over buying a car. Want to know more? Check out our comparison and discover what works best for your company.
You return your current car and have the option to lease a new one. Alternatively, you can buy your lease vehicle or extend the contract.
If you drive a corporate vehicle, you can contact the fleet manager of your company to obtain more information.
If you drive a corporate vehicle, you can contact the fleet manager of your company to obtain more information.
You can easily make or reschedule an appointment for maintenance by calling Ayvens Driver’s
Help Line at +30 2106100050.
If you are not sure when you’d like to reschedule your appointment for, simply cancel it and make a new one at a later time.
If you are not sure when you’d like to reschedule your appointment for, simply cancel it and make a new one at a later time.
We have a nation-wide partner network of service points for the maintenance of our lease
cars! Simply let us know of the time and place and we will do the rest.
Car maintenance is a service included in your car’s monthly lease.
You can easily make or reschedule an appointment to change your car’s tyres by calling Ayvens Driver’s Help Line at +30 2106100050.
If you are not sure when you’d like to reschedule your appointment for, simply cancel it and make a new one at a later time.
If you are not sure when you’d like to reschedule your appointment for, simply cancel it and make a new one at a later time.
A replacement car isn’t provided during maintenance, MOT and the change of the vehicle’s tyres.
To make or reschedule your MOT appointment, you can log in to My Ayvens and find our official partners’ contact details, or contact Ayvens Driver’s Help Line at +30 2106100050.
You can check when your lease car is scheduled for a MOT check through My Ayvens.
You can submit a request for the issuance of My Ayvens credentials by filling out the form that you can find here.
Through My
Ayvens you have access to your personal account 24/7, so that you can quickly and easily check or schedule everything you need for your car.
- •Contact Ayvens
- •Stay informed about their leased car
- •Manage their personal profile
- •Update mileage
- •Request a service and get relevant information
- •Request tyres' change and get relevant information
- •Learn about MOT/fume card scheduling and service points
- •Request a green card
- •View the list of glass repair service points
- •Learn how to manage and report a breakdown
- •Learn how to manage and report an accident/theft
- •Get information about road assistance
- •Get information about car return process
- •Access useful documents
If you have forgotten your password, you can request for the password to be reset through the login page of My Ayvens. Simply click “Remind my password”. Otherwise, you can contact Ayvens Driver’s Help Line at +30 2106100050.
You can edit most
of your personal details yourself through your My Ayvens account.
If you drive a corporate vehicle, you may need to contact your company’s fleet manager, in order to update some personal details.
If you drive a corporate vehicle, you may need to contact your company’s fleet manager, in order to update some personal details.
You can get informed about the terms and conditions for your car leasing through the leasing contract and the additional car agreement.
If you drive a corporate vehicle, you can contact your company’s fleet manager to obtain more information.
If you drive a corporate vehicle, you can contact your company’s fleet manager to obtain more information.
You can designate the driver of your lease car, as long as the driver holds a valid drivers’ license.
If you drive a corporate vehicle, you can contact your company’s fleet manager to obtain more information.
If you drive a corporate vehicle, you can contact your company’s fleet manager to obtain more information.
You can contact us directly in order to discuss your options.
If you drive a corporate vehicle, you can contact the fleet manager of your company to obtain more information.
If you drive a corporate vehicle, you can contact the fleet manager of your company to obtain more information.
You can contact us in order to discuss the possibility of extending your lease contract.
If you drive a corporate vehicle, you can contact the fleet manager of your company to obtain more information.
If you drive a corporate vehicle, you can contact the fleet manager of your company to obtain more information.
Yes, the
registration certificate will be already inside the car during delivery.
You can follow the link found in
the billing update with the detailed report of charges.
The lease is paid with a standing order on a monthly basis according to the offer you have accepted. There aren’t any other hidden charges.
We will let you know via email that a fine has been imposed on you.
Whether you are entitled to a deductible or not in case of an accident/damage, it depends on the agreement we have concluded. For more information please check the additional car agreement.
If you drive a corporate vehicle, you can contact the fleet manager of your company to obtain more information.
If you drive a corporate vehicle, you can contact the fleet manager of your company to obtain more information.
Collection point
You can return your car to Athens at one of our car return centers by calling us to schedule an appointment:
Ayvens | Mobility Centre
G. Gennimata, 190 18 Magoula
Returns are by appointment only, by calling us at +30 2106100050.
For the rest of Greece click here to make an appointment at one of our partner return centers.
Please, if for any reason you cannot make your scheduled appointment, please inform the return center in time.
Pick up service
Let us handle returns for you (with extra cost). We will send someone to pick up your car at the location you choose. Contact us at +30 2106100050 about the pickup and we’ll take care of the rest.
Yes, you can check if it’s possible to buy your lease car.
If you drive a corporate vehicle, you can contact the fleet manager of your company to obtain more information.
If you drive a corporate vehicle, you can contact the fleet manager of your company to obtain more information.
You can return your vehicle's spare
key and extra equipment within 14 days after your policy expires. After this
period there is an additional charge payable by the client.
When you return your car, you must also return all the accessories and parts that came with it.
Upon returning the vehicle, you must also deliver the following:
Upon returning the vehicle, you must also deliver the following:
- •Original registration certificate
- •Lisence plates
- •Car inspection receipt (if you have one)
- •Original insurance notification
- •Car keys
- •Maintenance book (if available)
- •Vehicle’s instruction manual
When delivering the car, our partner will provide you with your return form. This document includes the recording of the condition of the car, the date of its return and the final mileage at that time.
We will then perform a technical inspection by an independent partner. A few scuffs and scratches are just a part of daily use. But for more serious damage, there may be an additional charge.
View our wear and tear guidelines to avoid unpleasant surprises later.
We will then perform a technical inspection by an independent partner. A few scuffs and scratches are just a part of daily use. But for more serious damage, there may be an additional charge.
View our wear and tear guidelines to avoid unpleasant surprises later.
- •
- •
You can contact the return center of your choice to make
an appointment or reschedule an appointment with the return center you have already made an appointment with.
Once a vehicle has been signed back to Ayvens, we are not responsible for the safe holding of any valuables left inside. However, please contact us as soon as possible, if you have left any valuables and we will endeavour to recover your belongings.
Please note, if we cannot recover the goods, Ayvens is not responsible for the value of the items.
We recommend that you contact a dealer in your area directly to request a test drive.
You can order and lease from Ayvens any car of your choice that is available in Greece.
Of course! To change your delivery time and date please contact us, in order to schedule the delivery appointment that works best for you.
You can check the status of your order by contacting your Account manager in Ayvens.
If you drive a corporate vehicle, you can contact the fleet manager of your company to obtain more information.
If you drive a corporate vehicle, you can contact the fleet manager of your company to obtain more information.
Thinking of making the switch to electric? Read about the benefits of driving an EV here.
Generally, you can request a private charging station in the following situations:
1) You rent the property and it has off-street parking. Contact the landlord and ask about the possibilities.
2) You own your property and it has parking space on your land. In general, realising a private charging station is no problem at all. The technical specifications will be discussed with you when you apply.
1) You rent the property and it has off-street parking. Contact the landlord and ask about the possibilities.
2) You own your property and it has parking space on your land. In general, realising a private charging station is no problem at all. The technical specifications will be discussed with you when you apply.
No, not in principle. To use the home charger, you must register with your charge card. A charge card other than yours will not be accepted.
At home, you can charge your vehicle in two ways:
1) Using a home charging station: Safer and faster, the power plugs are especially designed for charging electric vehicles and allow for larger currents.
2) Using a standard power socket: The charging cable features security measures to ensure it's secured correctly and sufficiently grounded.
Away from home, you can utilise the following two options:
1) Public charging terminal.
2) Fast-charger: Primarily located along highways, these allow for 80% battery charge in just 30 minutes.
1) Using a home charging station: Safer and faster, the power plugs are especially designed for charging electric vehicles and allow for larger currents.
2) Using a standard power socket: The charging cable features security measures to ensure it's secured correctly and sufficiently grounded.
Away from home, you can utilise the following two options:
1) Public charging terminal.
2) Fast-charger: Primarily located along highways, these allow for 80% battery charge in just 30 minutes.
Fast charging is not much different than normal charging. As the name suggests, it only goes faster. A big difference with normal charging is the use of direct current. With direct current, the inverter is not used in the car, but the battery is charged directly by the charging station. As a result, much higher speeds are possible than with alternating current.
The most important differences at a glance:
The most important differences at a glance:
- •Charging up to 80% in half an hour
- •Cable is on the charging station instead of its own cable
- •Charging with direct current instead of alternating current
Charging is possible at all public charging points. Sometimes there are private charging points that are open for charging.
For quick answers and helpful advice, you can reach us in various ways.
If you are a Ayvens driver, you can contact us through Ayvens Driver’s Help Line at +30 2106100050, available 24/7.
If you are interested in leasing a new car or you need more information about leasing from Ayvens, you can contact us at +30 2111203930. Our team will be available to discuss with you your needs Monday to Friday, 9am to 5pm. Or simply send an email at sales.gr@ayvens.com and we will get back to you within two working days.
If you are a Ayvens driver, you can contact us through Ayvens Driver’s Help Line at +30 2106100050, available 24/7.
If you are interested in leasing a new car or you need more information about leasing from Ayvens, you can contact us at +30 2111203930. Our team will be available to discuss with you your needs Monday to Friday, 9am to 5pm. Or simply send an email at sales.gr@ayvens.com and we will get back to you within two working days.
A car damage that has not been repaired may affect your safety on the road. We suggest that you keep your lease car in a good condition, by immediately repairing damages, in order to always ensure your safety.
If you need immediate roadside assistance, call Ayvens Driver’s Help Line at +30
2106100050.
The monthly lease is set by calculating the following: the value of the car, the duration of the lease, the mileage agreed and the total service package provided by Ayvens.
You enjoy driving a new car without a large upfront investment. Leasing is hassle-free and without any risks. Ayvens takes care of the rest, including maintenance, possible damages or breakdowns, accidents and resale. With one phone call you arrange everything your lease car needs.
Please check the maintenance manual of your lease car or call Ayvens Driver’s Help Line at +30 2106100050.
It includes all the services the car may need, such as maintenance, change of tyres, insurance,
accident and damage management, road assistance.
If you drive a corporate vehicle, you can contact the fleet manager of your company to obtain more information.
If you drive a corporate vehicle, you can contact the fleet manager of your company to obtain more information.
Yes, you can terminate your lease contract earlier than the agreed date, but this may incur additional charges.
If you drive a corporate vehicle, you can contact the fleet manager of your company to obtain more information.
If you drive a corporate vehicle, you can contact the fleet manager of your company to obtain more information.
A green card is an internationally recognized document confirming that your domestic car insurance policy is valid abroad.
In order to issue a Green Card for your lease car, you’ll have to submit the relevant application via email at driver.gr@ayvens.com. The information you need to provide us with are: destination countries, date of departure and return, email where you’ll receive the Green Card, your wish to extend the Repair Service for car damages or theft abroad.
In order to issue a Green Card for your lease car, you’ll have to submit the relevant application via email at driver.gr@ayvens.com. The information you need to provide us with are: destination countries, date of departure and return, email where you’ll receive the Green Card, your wish to extend the Repair Service for car damages or theft abroad.
Invoices are issued and sent to our customers monthly on the first business days of the month.
If you would like to dispute a fine, please contact the authority that issued the fine.
The range depends on the car model and is normally between 100-500 km {change to miles if applicable} with a full battery. In practice, the actual range depends on your personal driving style, the weather and the frequency of highway driving.
We have an extensive partner network of service points all over Greece. Once you report the accident to us, Ayvens will assign the repair of the damage to one of the partners located in the area that works best for you.
The monthly lease is paid with a standing order (Direct Debit) on a monthly basis in line with the offer you have accepted. There are no additional charges or any hidden costs.
Yes, you can also lease light commercial vehicles. To find out more about leasing commercial vehicles go here.
To travel abroad using your lease car, you need a Green Card. In order to issue a Green Card for your lease car, you’ll have to submit the relevant application via email at driver.gr@ayvens.com. The information you need to provide us with are: destination countries, date of departure and return, email where you’ll receive the Green Card, your wish to
extend the Repair Service for car damages or theft abroad.
If you drive a corporate vehicle, you can contact the fleet manager of your company to obtain more information.
If you drive a corporate vehicle, you can contact the fleet manager of your company to obtain more information.
You can request a new registration certificate by contacting Ayvens Driver’s Help Line +30
2106100050.
Please contact your Account manager in Ayvens.
The time it takes to charge your car depends on several factors: the type of car and its charging speeds, the battery level, and the charging point.
- •Regular socket: around 10 hours
- •Public charging point: approximately 2 to 4 hours
- •Fast charger: 80% charged in 30 minutes (this is more expensive than at a normal charging point)
You can make an appointment for glass repair by calling Ayvens Driver’s Help Line at +30
2106100050.
Please follow all the required steps concerning your involvement in any accident.
Call Ayvens Driver’s Help Line at +30 2106100050 to report the incident to Accident Care.
Moreover, call the police, request a copy of your statement and the relevant report. If another vehicle is also involved in the accident, ask for an alcohol test for both you and the other driver involved.
In all cases, you need to submit the declaration of accident form. Both you and the driver involved should fill in and sign the form at the scene of the accident.
If, for some reason, you haven’t called Accident Care and you don’t have a declaration of accident form available with you, exchange contact details with the driver involved.
Use your mobile phone to take pictures of both vehicles. Make sure to write down the involved car’s license plate.
You can download the form here.
Call Ayvens Driver’s Help Line at +30 2106100050 to report the incident to Accident Care.
Moreover, call the police, request a copy of your statement and the relevant report. If another vehicle is also involved in the accident, ask for an alcohol test for both you and the other driver involved.
In all cases, you need to submit the declaration of accident form. Both you and the driver involved should fill in and sign the form at the scene of the accident.
If, for some reason, you haven’t called Accident Care and you don’t have a declaration of accident form available with you, exchange contact details with the driver involved.
Use your mobile phone to take pictures of both vehicles. Make sure to write down the involved car’s license plate.
You can download the form here.
Leasing offers are an excellent choice, since they are popular models, with luxurious equipment and very competitive lease. Of course, your own personal needs are a priority.
If your needs aren’t covered by any leasing offers, you can choose any other car with the equipment you want and Ayvens will prepare the relevant leasing offer for you.
If your needs aren’t covered by any leasing offers, you can choose any other car with the equipment you want and Ayvens will prepare the relevant leasing offer for you.
Yes! Ayvens offers full insurance coverage and additional services. For more information please check your lease car’s additional agreement.
If you drive a corporate vehicle, you can contact the fleet manager of your company to obtain more information.
If you drive a corporate vehicle, you can contact the fleet manager of your company to obtain more information.
It depends on where you recharge it. In most situations, home recharging stations are most economical. The average electric vehicle uses 15 to 20 kWh per 100 km. If your home electricity rate is €0,25 and you drive an average of 15,000 km per year, your charging costs will range between €563 and €750 per year. When charging away from home, your rate is determined by the recharging terminal provider. A starting fee and incentive rate are often charged in addition to the kWh charge.
To travel abroad using your lease car, you need a Green Card. In order to issue a Green Card for your lease car, you’ll have to submit the relevant application via email at driver.gr@ayvens.com. The information you need to provide us with are: destination countries, date of departure and return, email where you’ll receive the Green Card, your wish to extend the Repair Service for car damages or theft abroad.
If you drive a corporate vehicle, you can contact the fleet manager of your company to obtain more information.
If you drive a corporate vehicle, you can contact the fleet manager of your company to obtain more information.
The glass fitter will assess the damage and determine whether the glass is suitable for repair.
If you can, try a different charging station. If your car is still not charging please contact Ayvens. We will schedule an appointment to see what's wrong.
You can find more information about insurance and additional services in the additional car agreement.
If you drive a corporate vehicle, you can contact the fleet manager of your company to obtain more information
If you drive a corporate vehicle, you can contact the fleet manager of your company to obtain more information
If you know your preferred date, you can switch your appointment or if you do not know your preferred date, you can cancel your appointment by calling Ayvens Driver’s Help Line at +30 2106100050.
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