Our Contacts
Contact Ayvens
We encourage everyone to use the web form or email below, and we will get in touch with you.
Company details: Name: UAB ALD Automotive Address: Eitminų str. 3, LT-12113 Vilnius, Lithuania Reg. code: 300156575 VAT code: LT100002060212 Bank: Luminor Bank AB Bank account No: LT532140030000295222 Tel. No.: +370 5 24 777 60 E-mail: info.lt@ayvens.com
Contact information
Customer Service Tel. No.: +370 5 24 777 68 (working hours 8:30 - 17:00) 24h road side assistance Tel. No.: +370 5 243 14 10 (non-working hours) E-mail: service.lt@ayvens.com
Justina Nagytė Sales manager Tel. No.: +370 652 34 888 E-mail: justina.nagyte@ayvens.com
Vaidotas Mockevičius Business development manager Tel. No.: +370 650 307 66 E-mail: vaidotas.mockevicius@ayvens.com
Gintaras Truskauskas Business development manager Tel. No.: +370 650 607 50 E-mail: gintaras.truskauskas@ayvens.com
We're ready to help
Complaints
At Ayvens, providing excellent service and ensuring a positive customer experience are our top priorities. If you are not satisfied with any aspect of our service, we encourage you to let us know so we can address your concerns promptly.
How to Submit a Complaint: Please submit your complaint by either:
Our Complaint Handling Process:
- 1.Upon receiving your complaint, we assign it to the relevant team and initiate an investigation.
- 2.We will acknowledge your complaint and contact you within 5 business days.
- 3.If we require any additional information from you, we will reach out to request it.
- 4.Our goal is to resolve your complaint and provide you with a response within 2 months. If you are a private individual consumer, we commit to responding within 14 calendar days.
We appreciate your feedback as it helps us improve our services. We are committed to handling your complaint with the highest priority and diligence.
Extra-judicial resolution of consumer disputes
For extra-judicial settlement of disputes, private individuals (consumers) can apply to the Consumer Dispute Committee, an independent collegial decision-making body that, based on a consumer’s application, resolves a dispute between a consumer and a seller or service provider.
State Consumer Rights Protection Authority Address: Vilniaus str. 25, LT-01402 Vilnius Phone: +370 52 626 751 E-mail: tarnyba@vvtat.lt Customer rights information system (e-services): www.vtis.lt Website: www.vvtat.lt