Customer Service Advisor (Dealer Broker Care)

Exciting Opportunity as a Customer Service Advisor (Fleet Care) – Bristol Office

Join our dynamic team in Bristol as a Customer Service Advisor! This role is required to work from our Bristol office a minimum of 3 days per week, and 5 days per week whilst training.

Key Responsibilities:

• Develop and maintain a comprehensive understanding of our multiple business channels and business processes.

• Develop and maintain a detailed knowledge of each department’s key responsibilities and function and develop effective working relationships that ensure positive outcomes for the customer.

• Provision of first line response across multiple mediums to all incoming customer queries and or requests, providing where possible an immediate resolution and ensuring the Customer’s expectations are managed in adherence with agreed Service levels.

• Effectively ‘triage’ all queries and or complaints where an immediate resolution is not possible, and ensure appropriate action is taken to resolve within agreed service levels

• Use workflow processes to record queries and allocate tasks as appropriate allowing completion by others where appropriate

• Pro-actively follow up and manage to conclusion any issues arising from our customer feedback mechanisms.

• Make proactive calls to customers as part of our Customer Excellence strategy.

• Proactively look for opportunities to improve service delivery and customer satisfaction then make suggestions as appropriate.

• Undertake training to pass any reasonable qualification that maybe required as part of your role due to legislative requirements

What We’re Looking For:

• Excellent communication skills: written, verbal, report writing and presenting

• Excellent time management, planning, organisational skills

• Self-motivated

• Highly competent in Microsoft

• Develops others by sharing own experience and expertise

• Previous experience within a Customer Service environment

What We Offer:

• Annual salary - £24,555

• Generous contributory pension scheme.

• 25 days of holiday plus bank holidays.

• Volunteering days for charity work and CSR initiatives.

• Flexible working options.

• Study support for your professional development.