National Account Manager

Tremendous opportunity to join us in this newly created role as National Account Manager supporting our longstanding relationship with Lombard Vehicle Solutions (LVS).

Created to meet the needs of today’s business fleets, you as the successful applicant will support the vehicle funding and fleet management requirements of customers of National Westminster Banking Group (NWBG) and its asset finance subsidiary, Lombard North Central (trading as Lombard).

Objective of the role

• Manage a portfolio of large, often complex existing LVS Customers with a total fleet potential of 500+ vehicles and typically operating Nationally; to achieve allocated sales and portfolio objectives; meeting customer needs; delivering appropriate solutions; staying within the Ayvens ethics and conduct framework, with all activities complying with FCA guidelines.

• Engage directly with Lombard and NWBG counterparts Nationally; establishing joint customer strategies to drive retention, volume and revenue growth.

• Work with all relevant internal stakeholders and teams to ensure best customer outcomes and solutions.

​

Areas of Responsibility

• Deliver the commercial objectives set by Ayvens on the assigned account portfolio with a focus on:

  • Volume, renewal, revenue and profit growth ambitions.

  • Ancillary product deployment (i.e. accident management, daily rental, Flex etc).

  • Customer and Lombard RM NPS (Net Promoter Score) rating.

• Develop high levels of client satisfaction and loyalty through effective relationship management.

• With face to face meetings being priority; visiting customers to carry out structured, objective based meetings to support mutual goals.

• Conduct minimum 6 monthly review sessions with all key Lombard and NWBG stakeholders; updating on existing business activities and strategies.

• Ensure that customer requirements are fully specified, understood and communicated at Ayvens/Lombard; that service levels meet customer expectations. Ensure the provision of these levels of service are maintained.    

• Lead with other departments to resolve customer queries. Escalate issues to appropriate leadership when required.

• Be prepared to provide regular customer progress updates to relevant LVS, Lombard and Bank stakeholders.

• Provide Regular and accurate reporting on your own and customer activities; ensuring prevailing CRM system records are maintained, detailed and accurate. i.e. Salesforce.com

• Keep up to date with legislative and industry developments to provide appropriate advice to customers.

• Ensure compliance in all activities and manage resolution for any aspects that fail to meet standards.

• Support the ethos of professionalism, team spirit and innovation.​

​

Desired Previous Experience

• Ideally, senior sales experience within vehicle leasing sector or fleet consultancy; preferably in the National large corporate account arena.

• Ideally, experience in the banking sector – particularly asset finance and related activities.

• Evidence of strong financial and commercial awareness, combined with excellent relationship management and effective communication skills to Board level.

• An ability to collaborate cross functionally to deliver high quality service levels, influencing stakeholders to meet customer demands,

• Evidence of strategic thinking and a strong track record of large corporate business development in the vehicle leasing sector.

• Strong relationship management skills – ability to build relationships and develop trust, act as key stakeholder within the customer

• Awareness of complex credit and risk processes, particularly as it pertains to the Leasing/Banking sectors.

• Evidence of project management skills, complex problem solving and stakeholder management desirable.

IT Applications:  IT literate, with a strong working knowledge of Microsoft applications, notably Outlook, Word, Excel, PowerPoint. Use of proprietory systems – Salesforce/CRM.

What we can offer;

Competitive salary & Bonus
Generous contributory pension scheme 
25 days holiday, in addition to bank holidays 

Car (EV Scheme)
Volunteering days to assist in charity work

Sustainability Initiatives 
Holiday buy / sell scheme

EV charging points, bike storage, shower & changing facilities and car parking

Subsidised on site restaurant

A comprehensive flexible benefits package that includes:

Travel Insurance, Dental Insurance, Health Assessments, Cycle to Work &

Health Cash Plan.