Remarketing & Defleet Administrator

We are looking for a Remarketing & Defleet Administrator who can assist with all areas of administration directing vehicles through our inspection process system efficiently whilst also investigating complaints to the satisfaction of complainants.

Offering a salary of £24,555 this is a hybrid role with a requirement to be in the Bristol office. During training, colleagues will be required to be in the office 5 days a week. After training and a successful probationary period, colleagues in this role will be required to working the Bristol off a minimum of 2 days per week

A fixed term role initially, until mid 2026 raised to support service delivery.

Summary of Responsibilities

• Ensure that all inspections are carried out to industry guidelines as set by the BVRLA reporting any issues accordingly

• Ensure that customers are only invoiced for damage that is deemed as outside fair wear and tear as per the guidelines set by the BVRLA

• Maintain relationships with suppliers

• Ensure that work in progress is in line with targets

• Complete all systems efficiently, accurately, and legible

• Collate information relating to all non-conformance and report within relevant systems

• Ensure records kept up to date regarding dealer returns without relevant paperwork

• Ensure that records are maintained relating to errors with inspection reports

• Respond to customer enquiries and complaints within agreed time frame

• Work with other departments to ensure processes are adhered to

Skills, Experience & Background 

• Previous experience within a similar role

• Forward thinking and able to use own initiative

• High level of literacy

• Excellent organisation and time planning skills

• Attention to detail

• Effective communication skills

• Ability to process high volume of tasks

• Ability to work efficiently in a busy environment

• High level of IT Literacy

What we can offer …

• Salary £24,500

• Generous contributory pension scheme 

• 25* days holiday, in addition to bank holidays 

• Volunteering days to assist in charity work

• Sustainability Initiatives 

• Holiday buy / sell (subject to conditions)

• Travel Insurance (cost associated)

• Dental Insurance (cost associated)

• Flexible working options available

• Study support (where applicable)

• Access to Colleague Car Scheme (cost associated)

• Enhanced parental leave

• Referral bonus for referring an Employee

• Cycle2work Scheme 

• Free breakfast / fruit 

• EV charging points, bike storage, shower & changing facilities and car parking

• Progressive / collaborative culture