Dealer Network Senior

An exciting opportunity to work alongside the Purchasing and Order Team Leader, Dealer Network Manager and General Manager Order and Delivery to deliver the highest quality vehicle order and delivery process. As mentioned opportunity for development attracting a salary between £28,000 - £34,00 + Benefits

Key Purpose

• Support the Network Manager with dealer escalations and be the first point of contact for escalation resolution. Manage and co-ordinate timely resolution of escalations with clear communication that mitigates cost and complexity and delivers good customer outcomes.

• Building strong working relationships with our Dealer Network, manage dealer performance and provide administrative support, reporting and analysis in this area. The role also involves regular interaction with other areas of the Business, especially with Commercial Division, covering all Group Brands.

• Support key processes relating to Dealer Engagement including discount requests/audits, dealer performance accreditation tool management, safety pack compliance and OSAT analysis.

Key Accountabilities

• Provide key reporting that will demonstrate trends and help improve dealer performance.

• Contribute and input to the development and updating of policies and procedures to match with the evolution of the operating model and of the Dealer strategy.

• Manage the monthly performance management process, ensuring data is accurate before reporting is finalised to our supplier network. Review performance challenges and update performance scores.

• Manage the renewal and addition of all dealer discount terms, sourcing terms from the suppliers and processing with VRB.

• Manage the monthly MBR reporting to support the dealer strategy and decision-making process for Vehicle Operations.

• Work with safety pack suppliers and dealers to ensure safety pack compliance

• Work with the management team on continuous improvement projects and look for opportunities for automation

Skills, Experience & Background

• Demonstrate a high level of analytical skill by performing data analysis to recommend continuous improvement initiatives within the Vehicle Operations department. Be the voice to lead the change and have the ability to both initiate and complete projects

• Experience of working in the industry, preferably for either a Leasing Company or Dealer Group

• Experience of working in a Commercial and Financial environment

• Experience of working within and supporting a specialist team and demonstrating the capability to work independently

• Working knowledge of core Microsoft applications (Word and Excel), Power Bi knowledge and project management would be an advantage.

• Experience in Supplier relationship management and/or goods and services procurement an advantage

• You will be of an inquisitive mindset proposing ideas and actively contributing to the change process

• Strong organisational skills with a proven ability to deliver results 

• The ability to build and maintain professional relationships with suppliers and dealers

What we can offer

• Salary range £28,000-£34,000

• Generous contributory pension scheme

• 25 days holiday, in addition to bank holidays

• Volunteering days to assist in charity work

• Sustainability Initiatives

• Holiday buy / sell scheme

• EV charging points, bike storage, shower & changing facilities and car parking

• Subsidised on site restaurant

• A comprehensive flexible benefits package that includes:

• Travel Insurance, Dental Insurance, Health Assessments, Cycle to Work &

• Health Cash Plan.