Senior HR Support Coordinator

We’re looking for a Senior HR Support Coordinator to join our team on a permanent basis at our Lyde Green, Bristol (BS16 7LB) office. You’ll play a key role in delivering operational HR support, acting as the first point of contact for HR queries and helping to drive efficiency across the HR service.

You’ll provide day‑to‑day HR support across all areas of the employee lifecycle, ensuring systems and processes are accurate, compliant and delivered on time. You’ll also act as a key point of contact for HR queries, offering advice and guidance to employees and managers.

As a senior member of the team, you’ll support the HR Support Lead, contribute to improvements in processes and systems, and take a lead role in team coordination when required.

Key Responsibilities of the role are as follows:

• Manage HR administration across the employee lifecycle, including new starters, movers, leavers and contractual changes.
• Maintain accurate HR systems and records, ensuring data integrity at all times.
• Support payroll administration and ensure changes are processed accurately and on time.
• Act as a first point of contact for HR queries, including policies, references, absence and system queries.
• Deliver against HR service level agreements and key performance indicators
• Produce regular and ad‑hoc HR reports.
• Support the HR Support Lead with process improvements and implementation of new initiatives.
• Work closely with HR Business Partners and wider stakeholders to support business needs.
• Support and coach team members using subject‑matter expertise.
• Help coordinate daily team activity and workflow to drive performance.
• Lead or support key HR projects, such as system changes or regulatory processes.
• Maintain strict confidentiality and professionalism in all aspects of work.

Skills & Experience

• Previous experience working in a fast‑paced HR environment.
• Strong understanding of HR processes across the employee lifecycle.
• Experience supporting payroll administration.
• Excellent organisational, planning and time management skills.
• Strong attention to detail and accuracy.
• Advanced Excel skills and confidence handling data.
• Ability to take ownership of tasks and resolve issues proactively.
• Strong communication skills and ability to build relationships at all levels.
• Experience coaching or supporting colleagues.
• Ability to prioritise workload and meet tight deadlines.
• Experience using the Workday HR system would be highly advantageous.

What we offer

Rewards & Financial Benefits

Competitive pension scheme, Annual salary review and bonus scheme, Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000), Retail discounts programme, GymFlex membership options, Cycle to Work scheme

Health & Wellbeing

Life Assurance, Health assessment options, Travel insurance, Dental insurance, Critical illness cover, Personal accident insurance.

Time Off & Work–Life Balance

25 days’ annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days , Time allocated for personal development, Study support (where applicable).

Workplace & On‑Site Facilities

Free parking, EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events

Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience doesn’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?!