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ISO 9001 Quality Specialist

Department
Quality
Location
Bristol CEC, United Kingdom
Date Posted
08-06-2026

The Customer Success function provides support to all customer facing teams by providing the framework, assessment method and insight to ensure that we deliver high quality customer interactions ensuring we continually strive for improvement.

We are current seeking a Quality Specialist (ISO9001) to join the team, reporting to the Head of Customer Success, this is an exciting opportunity that could be either full or part time.

Purpose

  • Ensure the organisation maintains a robust and compliant ISO 9001 Quality Management System (QMS).

  • Enable audit readiness and successful external certification outcomes through effective audit coordination and governance.

  • Drive continuous improvement across processes, and operational performance.

Key Accountabilities

Quality Management System (QMS)

  • Maintain and enhance the ISO 9001 compliant QMS across the organisation.

  • Ensure all documentation, policies and procedures are accurate, controlled and up to date.

  • Align operational processes with ISO standards and business objectives.

  • Support standardisation of processes to improve consistency and control effectiveness.

Audit Management & Coordination

  • Lead planning and coordination of internal and external ISO 9001 audits.

  • Act as primary liaison with certification bodies and auditors.

  • Prepare audit documentation, schedules and evidence packs.

  • Facilitate audit meetings, walkthroughs and stakeholder engagement.

  • Track and manage audit findings, non-conformities and corrective actions through to closure.

Compliance & Governance

  • Monitor adherence to ISO 9001 standards and internal quality frameworks.

  • Conduct gap analyses and identify risks or process weaknesses.

  • Support governance activities including management reviews and reporting.

  • Produce quality, audit and compliance reporting for senior stakeholders.

Continuous Improvement

  • Drive improvement initiatives using root cause analysis and data insights.

  • Lead or support improvement forums and cross-functional initiatives.

  • Promote efficiency, service quality and operational excellence.

  • Embed a culture of continuous improvement and accountability.

Stakeholder Management & Training

  • Build strong relationships across operational, compliance and leadership teams.

  • Provide expert guidance on ISO standards and quality practices.

  • Deliver training and awareness sessions on quality processes and audit readiness.

  • Influence stakeholders to embed quality and customer-centric thinking.

Reporting & Performance

  • Monitor KPIs, SLAs and quality metrics.

  • Produce management information to track performance and improvement outcomes.

  • Ensure actions are prioritised, delivered and aligned to business goals.

Skills, Experience & Background

Technical Capabilities

  • Strong knowledge of ISO 9001 standards and audit methodologies

  • Experience managing or supporting a Quality Management System

  • Experience coordinating and supporting internal/external audits

  • Understanding of governance, risk and compliance frameworks

  • Root cause analysis and continuous improvement techniques

Desired Previous Experience

  • Experience in a quality, audit, or operational excellence role

  • Experience working with certification bodies and external auditors

  • Background in customer-focused or regulated industries (e.g. financial services, motor finance, insurance)

  • Experience delivering process improvement or transformation initiatives

  • Exposure to customer experience analysis and improvement

Desirable Education and Technical Ability

  • ISO 9001 Lead Auditor (or equivalent) qualification

  • Lean / Six Sigma or similar continuous improvement certification

  • Degree or equivalent experience in a relevant discipline

IT Applications

  • Quality Management Systems (QMS) or audit tracking tools

  • Microsoft Office (Excel, PowerPoint, Word)

  • Data analysis and reporting tools

What we can offer

Rewards & Financial Benefits

Competitive pension scheme, Annual salary review and bonus scheme,

Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000)

Retail discounts programme, GymFlex membership options, Cycle to Work scheme

Health & Wellbeing

Life Assurance, Health assessment options, Travel insurance, Dental insurance, Critical illness cover, Personal accident insurance.

Time Off & Work–Life Balance

25 days’ annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days , Time allocated for personal development, Study support (where applicable).

Workplace & On‑Site Facilities

Free parking, EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events

Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified.

At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience doesn’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?!