In Life Customer Support Assistant

Our Customer Support function is dedicated to delivering exceptional on‑boarding and in‑life service to both internal colleagues and external Ayvens customers. As part of this team, you’ll play a key role in shaping a seamless, positive customer journey, built on fast, proactive, and genuinely impressive interactions.

We’re looking for an In‑Life Customer Support Assistant to join our In‑Life and End‑of‑Contract teams in Lyde Green, Bristol (BS16 7LB).  This is a great opportunity for someone who thrives in a customer‑focused environment and enjoys supporting both internal teams and external customers. If you’ve worked in a frontline support role and take pride in delivering outstanding service, we’d love to hear from you.

The key responsibilities of the role are as follows:

• Administration of setting up and termination of all vehicles in the Ayvens fleet
• Support frontline teams with technical support relating to any processes and queries.
• Ensure that tasks are completed in agreed SLA’s and to a high level of accuracy.
• Manage the relationships regarding the different rental schemes offered.
• Process both in-life and end of contract amendments.
• Process termination of all vehicles returned within IT Systems ensuring records are accurate Termination quotes across multiple contract types.
• Reschedules and modifications of agreements in line with policy Vehicle disposals.
• Ownership and escalation of queries.
• Processing of invoices and any queries in relation to these Ad hoc project work.

Skills & Experience Required

• Strong communication skills across all channels, including face‑to‑face conversations, telephone support and email correspondence.
• Excellent time‑management and organisational abilities.
• Self‑motivated and proactive, with a commitment to delivering high‑quality work and continuously improving.
• A collaborative mindset, supporting colleagues by sharing knowledge, experience, and expertise to help others develop and grow.

What we offer

Rewards & Financial Benefits

Salary: £27,030, Competitive pension scheme, Annual salary review and bonus scheme, Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000)

Retail discounts programme, GymFlex membership options, Cycle to Work scheme

Health & Wellbeing

Life Assurance, Health assessment options, Travel insurance, Dental insurance, Critical illness cover, Personal accident insurance.

Time Off & Work–Life Balance

25 days’ annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days , Time allocated for personal development, Study support (where applicable).

Workplace & On‑Site Facilities

Free parking, EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events

Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience doesn’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?!