Vehicle Maintenace Controller

At Ayvens, we’re shaping the future of mobility and delivering smarter, more sustainable solutions for our customers. Our people are at the heart of everything we do, and we’re committed to creating a high-performing, inclusive and customer-focused culture. 

Currently seeking an addition to our Bristol based Fleet Services Team in the form of a Maintenance / Technical Controller.

Key Purpose

• Control, manage and authorise maintenance expenditure

• Provide service excellence to both internal and external customers.

• Contain costs, in a way that will not have an adverse effect on customer service

Key Responsibilities

• Efficiently process high volumes of on- line authorisation requests.

• Daily enquiries, issuing order numbers and agreeing RMT costs within agreed guidelines with the aim being to minimise these costs in line with providing excellent customer service.

• Authorise recharges / reimbursements to customers.

• Ensure regular contact with customers, ensuring agreement is sought where required.  

• Communicate with vehicle manufacturers and liaise with their representatives on issues determined by after sales policy. Certain costs will be covered by manufacturer support schemes.

• Build relationships and develop the trust of the customer and/or drivers.

• Meet all agreed SLA’s and Key Performance Indicators (KPI’s)

• Maintain a high level of service focus, ensuring Ayvens service style is adopted and supported always.

• Keep abreast of market conditions and specific industry and organisational changes.

• Achieve optimum value from every negotiation while maintaining on-going and mutually beneficial relationships.

Skills, Experience & Background

• Workshop experience

• Mechanic qualification or equivalent in experience

• Apprenticeship in the motor trade, would be ideal in addition to experience of working in a  customer facing role.

• Proven ability to negotiate with service centres

• Ability to convey technical knowledge in a non-technical way

• Great attention to detail

• Resilience alongside the ability to follow a process and work to deadlines .

What we can offer

Rewards & Financial Benefits

Competitive pension scheme, Annual salary review and bonus scheme,

Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000)

Retail discounts programme, GymFlex membership options, Cycle to Work scheme

Health & Wellbeing

Private Medical Insurance, Life Assurance, Health assessment options, Travel insurance, Dental insurance, Critical illness cover, Personal accident insurance.

Time Off & Work–Life Balance

25 days’ annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days , Time allocated for personal development, Study support (where applicable).

Workplace & On‑Site Facilities

Free parking (limited) , EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events

Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience doesn’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?!