Account Director

This is an exciting opportunity to join our team as an Account Director where you'll be responsible for the strategic development of key accounts. 

Role Purpose:

• Responsible for the strategic development of key partnership accounts, creating, agreeing, and delivering strategic plans with customers, generating demonstrable value for our key customers and Ayvens.

Role Specifics:

• Create and deploy the strategic business plan for each account and continuously monitor, measure and evolve where appropriate in line with client need and market/industry/legislation developments.

• Identify key decisions makers and build strong relationships at senior executive level. Undertaking regular meetings with the decision-maker to agree key objectives to maximise opportunities and future account development and prevent customer from re-tendering.

• Work closely with the Customer Relationship Manager to deliver all elements of the contract and to exceed customer expectations.

• Grow ‘share of wallet’ within portfolio of customers.

• Lead and implement contract renewals and re-tendering processes.

• Actively keep abreast of competitor, supplier, market and client industry activities and data.

• Build strong internal partnerships across Ayvens particularly with the Head of Customer Services and across other Ayvens divisions.

• Liaise with Propositions Team and Pricing Team to ensure the optimal solution is provided to the client in a cost-effective manner.

• Enhance personal development, attend conferences/industry forums and deliver presentations as agreed.

• Develop and build key stakeholder relationships within clients and suppliers to optimise potential growth opportunities.

• Responsible for managing within an agreed budget.

• Financial targets (units/profitability/cost etc. as detailed on commission plan).

• Achieve Customer Satisfaction target.

Knowledge & Experience

• Strong commercial and financial awareness.

• Strong solutions-based selling experience within a business-to-business environment.

• In-depth knowledge of key activities within client service/customer service function.

• Ability to recognise highly profitable opportunities within existing accounts.

• Proven track record of developing internal and external networks via relationship management techniques.

• Experience of providing creative and innovative solutions for clients.

• Able to demonstrate a proven track record of significant achievement and continuous improvement.

• Degree educated or suitable industry qualification/ experience led equivalent.

• Working knowledge of core Microsoft applications (Word, PowerPoint and Excel).

• Able to demonstrate advanced presentation skills that are tailored to the needs of the audience.

• Experience of identifying, leading and coordinating virtual teams.

• Ability to apply a systematic and structured approach when managing a client change.

• Experience of actively participating in a team environment, whilst demonstrating the capability to work independently.

What we can offer

Rewards & Financial Benefits

Competitive pension scheme, Annual salary review and bonus scheme, EV company car, Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000)Retail discounts programme, GymFlex membership options, Cycle to Work scheme

Health & Wellbeing

Private Medical Insurance, Life Assurance, Health assessment options, Travel insurance, Dental insurance, Critical illness cover, Personal accident insurance.

Time Off & Work–Life Balance

25 days’ annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days , Time allocated for personal development, Study support (where applicable).

Workplace & On‑Site Facilities

Limited free parking, EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events

Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified.

At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience doesn’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?!