Customer Service Executive

Customer Service function provides market leading customer care capability to LeasePlan Customers, whether Fleet managers, drivers or dealer & broker partners. Providing expert customer care for both the Ayvens brand and our White Label and banking partners, the customer service function is crucial to protecting and growing the Ayvens brand within the UK market.

The Corporate Care department is committed to enabling business retention and growth, by providing excellent levels of service. This is achieved by building strong customer and stakeholder relationships and developing team members with knowledge of the industry, along with a passion to deliver for our customers.

Your Role and Responsibilities:

• Provide clear and accurate fleet management service and support to our customers.
• Manage customer queries and requests through both email and telephone calls to a successful and timely resolution.
• Deliver a professional and engaging ‘front of house’ service to our customers and external contacts.
• Resolve all issues by telephone as fast as possible, providing accurate information to our customers to minimise queries and complaints.
• Deliver client specific tasks and processes within agreed SLAs
• Build rapport and confidence with out customer base.

Skills and Experience:

• Educated to A-level standard or equivalent
• Excellent command of spoken English to enable telephone communication with customers
• Good command written English to enable email communication with customer
• Customer facing experience
• Ability to deal calmly and professionally with customers on the telephone
• Strong work ethic
• Ability to show empathy and support to customers
• Resilience

What we offer

Rewards & Financial Benefits

Competitive pension scheme, Annual salary review and bonus scheme, Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000)

Retail discounts programme, GymFlex membership options, Cycle to Work scheme

Health & Wellbeing

Life Assurance, Health assessment options, Travel insurance, Dental insurance, Critical illness cover, Personal accident insurance.

Time Off & Work–Life Balance

25 days’ annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days , Time allocated for personal development, Study support (where applicable).

Workplace & On‑Site Facilities

Free parking (limited) , EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events

Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience doesn’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?!