Strategic Account Manager

This is a virtual role.

The responsibility of a Strategic Account Manager at Ayvens will be to own the relationship with FFM’s Corporate Accounts. Ensuring adherence to Contractual and Commercial Conditions. Creating sustainable long-term relationships, built on Customer Service Excellence. At all times adopting the core principle of treating Customers Fairly, the Strategic Account Management team should demonstrate innovative thinking and thought leadership to strengthen the Customer/FFM partnership, to grow FFM’s fleet penetration and delivering incremental value to both parties.

Your Roles and Responsibilities:

• To fully contribute to the achievement of the company’s existing business annual targets.
• Maximise sales & profitability of all accounts within your portfolio.
• Identify and develop client objectives through working with senior stakeholder relationships.
• Deliver excellent customer service & account management to allocated account portfolio.
• Ensure the customer requirement are fully specified, understood and communicated; that service levels meet customer expectations and to keep the company informed on all relevant customer activity – both risks and opportunities.
• Visit customers, as appropriate, and build effective relationships with key stakeholders across all levels of the customer’s organisation.
• Keep up to date with legislative, industry and product developments.
• Provide regular and accurate reporting as required on activity and maintain the CRM database

Skills and Experience:

• Previous Contract Hire Account Management experience (fleets over 250 essential)
• Experience of implementing new accounts at a “project manager” level 
• Working with multiple stakeholders in addition to the customer
• Influencing, Persuasion and Relationship building
• Solution Delivery and Ownership - ability to look at new ideas & approaches
• Effective Time Management, Organisational & Delegation skills
• Excellent Communications skills – verbal and written      
• IT Literate
• Commercial Awareness and Decision Making
• Vehicle Industry knowledge

What we offer

Rewards & Financial Benefits

Competitive pension scheme, Annual salary review and bonus scheme, Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000)

Retail discounts programme, GymFlex membership options, Cycle to Work scheme

Health & Wellbeing

Life Assurance, Health assessment options, Travel insurance, Dental insurance, Critical illness cover, Personal accident insurance.

Time Off & Work–Life Balance

25 days’ annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days , Time allocated for personal development, Study support (where applicable).

Workplace & On‑Site Facilities

Free parking (limited) , EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events

Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience doesn’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?!