Customer Communications Specialist

At a functional level, Commerce is responsible for the commercial performance of the business through sales, account management, marketing, and product management activities.

Product & Marketing is responsible for the development (where appropriate), oversight and performance of the Ayvens suite of products and services; the translation of these to market, channel and subsegment propositions, and the optimisation of promotional activities to create demand, best positioning Ayvens within the UK market.

Key Accountabilities

• Manage the execution of customer communications through planning and writing customer communications to support all customer channels (driver, client & partner) using Ayvens tone of voice.
• Manage and maintain communications library to ensure regular review and improvement to support customer service strategy and business objectives.
• Develop customer understanding through improved customer communications at all journey touchpoints in-line with FCA regulations.
• Write and amend transactional message content for customers, working closely with process owners and subject matter experts.
• Manage the end-to-end process of execution of customer communications through full sign off and distribution, working closely with customer data colleagues.
• Drive improvements in communications to move to digital through email communications, links, and working with digital marketing team to improve and update website & FAQ content.
• Support business with ad hoc requests for external communications and communications amendments.

Skills and Experience

• Working knowledge of core Microsoft applications (Word, Excel, MS Teams)
• Experience and knowledge of leasing business (preferably ALD or LeasePlan)
• Experience and knowledge of regulated financial services
• Experience of working in a communications or marketing role
• Knowledge of Consumer Duty / compliance frameworks
• Strong written communication skills and copywriting
• Strong organisational skills and project management
• Strong interpersonal skills with ability to deal with stakeholders at all levels
• Ability to work in a dynamic fast paced environment, enjoying the challenge of managing multiple projects simultaneously, working under pressure and to tight deadlines.

What we offer

Rewards & Financial Benefits

Competitive pension scheme, Annual salary review and bonus scheme,

Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000)

Retail discounts programme, GymFlex membership options, Cycle to Work scheme

Health & Wellbeing

Life Assurance, Health assessment options, Travel insurance, Critical illness cover, Personal accident insurance.

Time Off & Work–Life Balance

25 days’ annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days, Time allocated for personal development, Study support (where applicable).

Workplace & On‑Site Facilities

Free parking (limited) , EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events

Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience and current hours don’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?!