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Customer Service Executive

Department
Customer Service
Location
Slough, United Kingdom
Date Posted
24-08-2026

Tremendous permanent opportunity to progress a career with a market leading leasing business. Vacant as a result of internal progression this role will be located in our Slough office.

Are you an experienced Customer Service Executive with a passion for great service? Then read on this may be a great match.

Purpose of role

  • Provide clear and accurate service and support to our customers 

  • Manage customer queries and requests through both email and telephone calls to a successful and timely resolution 

  • Deliver a professional and engaging ‘front of house’ service to our customers and external contacts 

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Key Responsibilities

  • Deal with incoming calls or emails from drivers, fleet contacts or Franchise partners to the expected standards

  • Resolve all issues as far as possible and maintaining personal ownership for any which are passed to other teams for resolution

  • Build and maintain relationships on weekly calls with key client stakeholders such as fleet managers / heads of benefits , managing in-life queries of client's fleet

  • Provide timely and accurate information to our customers to minimise queries and complaints

  • Deliver client specific tasks and processes within agreed SLAs

  • Utilise all tools & systems provided by LeasePlan and its suppliers and follow business controls set out to minimise risk

  • Build rapport and confidence within our customer base

  • Look for better ways of doing things to improve efficiency and customer service

  • Be an experienced team member demonstrating role model behaviours

Skills, Experience & Background  

  • Customer facing experience  

  • Ability to deal calmly and professionally with customers on the telephone 

  • Strong work ethic 

  • Excellent command of spoken English to enable telephone communication with customers 

  • Good command written English to enable email communication with customers 

  • Ability to show empathy and support to customers 

  • Resilient by nature 

Rewards & Financial Benefits

Salary £26,375, Contributory pension scheme, Annual salary review and bonus scheme, Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000), 36.50 Hr Week Monday - Friday, 26 Days Annual Leave & Bank Holidays