Customer Service Advisor (Fleet Care)

We're looking for a Customer Service Advisor to join our Fleet Care team.

In this role, you'll be the main point of contact for a portfolio of Fleet Managers, helping them with everything from day-to-day queries to supporting key points in the vehicle lifecycle. You'll build strong relationships, solve problems and work closely with colleagues across the business to make sure customers receive the service and support they need.

No two days are the same. One day you might be helping a customer navigate a complex query, while the next you could be supporting contract renewals or working with our Sales and Operations teams to find the best solution for a customer.

If you enjoy building relationships, taking ownership and delivering great customer service, we'd love to hear from you.

Key Responsibilities

• Acting as the main point of contact for a portfolio of Fleet Managers
• Building strong working relationships and getting to know your customers' needs
• Managing customer queries and requests from start to finish
• Working with colleagues across Customer Service, Sales and Operations to resolve issues quickly and effectively
• Supporting customers through the renewal process and maintaining accurate records
• Helping customers get the most from our products and services
• Providing administrative support across the customer journey, including quotes, orders and purchases
• Attending customer meetings where appropriate to support relationship management
• Ensuring all customer interactions are handled fairly and in line with company policies and regulatory requirements

Skills and Experience

• Previous experience in a customer service or account support role
• Someone who enjoys speaking with customers and building relationships
• Excellent communication skills, both written and verbal
• Strong organisational skills and the ability to manage a busy workload
• A proactive approach and a willingness to take ownership
• Good attention to detail
• Confidence using Microsoft Office, particularly Outlook, Word and Excel
• A positive attitude and a genuine desire to help customers

What we offer 

Rewards & Financial Benefits 

Salary £27,030, Competitive pension scheme, Annual salary review and bonus scheme, Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000) 

Retail discounts programme, GymFlex membership options, Cycle to Work scheme 

Health & Wellbeing 

Life Assurance, Health assessment options, Travel insurance, Dental insurance, Critical illness cover, Personal accident insurance  

Time Off & Work–Life Balance 

25 days’ annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days, Time allocated for personal development, Study support (where applicable). 

Workplace & On‑Site Facilities 

Free parking (limited), EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events 

Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience or current hours don’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?!