Knowledge Content Author

Tremendous opportunity to join the ‘Knowledge’ team and along with colleagues take some responsibility for leading the capture and maintenance of knowledge (process & theory) for Ayvens. Your contribution will help improve the working environment for our employees through a Knowledge Management System as well as better servicing the needs of our customers through varying channels.

Key Purpose

Interpret the knowledge requirements from key business stakeholders and translate these into consistent and useable knowledge articles, for use in various platforms such as the Knowledge Management System

Responsibility for supporting the knowledge needs of various employees through the implementation of Knowledge best practice and governance

Collaborating with key stakeholders and subject matter experts across the business to harness knowledge, in turn developing our knowledge style and standards.

Maintenance of a Knowledge Management System

Key Responsibilities

• Developing knowledge style and standards across the business for use throughout all process & knowledge articles
• Writing and maintaining on brand knowledge/process articles for use in a Knowledge Management System
• Implement and oversee end user focus groups ensuring our knowledge is fit for purpose
• Work cross functionally to ensure all knowledge is on brand and delivered at the point of need
• Proactively understanding the priorities of the business ‘as is’ and ‘to be’ ensuring knowledge is effectively delivered to meet this demand
• Working with the Knowledge Team to implement knowledge governance to ensure knowledge is fit for purpose, updated accurately, and communicated to relevant functions such as the Learning & Development Team
• Act as a subject matter expert for Knowledge capture and governance

Skills, Experience & Background

• Knowledge in process documentation applications e.g. Visio
• Competent in Microsoft Office Programs
• Great collaboration skills with the ability to work cross functionally
• Proven experience in a knowledge management role or similar
• Experience of knowledge, process documentation writing and maintenance
• Excellent written and verbal communication skills
• Ability to adapt to challenging workload demands and deadlines

What we offer

Rewards & Financial Benefits 

Competitive pension scheme, Annual salary review and bonus scheme, Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000), Retail discounts programme, GymFlex membership options, Cycle to Work scheme 

Health & Wellbeing 

Life Assurance, Health assessment options, Travel insurance, Dental insurance, Critical illness cover, Personal accident insurance  

Time Off & Work–Life Balance 

25 days’ annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days, Time allocated for personal development, Study support (where applicable). 

Workplace & On‑Site Facilities 

Free parking (limited), EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events 

Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience or current hours don’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?!