Part-Time Customer Data Services Executive

Role Purpose

Ensure that the Customer Data Services product offerings for customers are performed according to the required data quality standards and SLAs.  Provide basic account management to customers using any of the Customer Data services product offerings. Working with Account Managers, Customer Services and Implementation teams to ensure customer requirements are met and to handle related customer queries or information requests.  In addition, this role will also provide accurate reporting solutions and effective data quality analysis, required to support offered products.  Review current processes and implement best practice to ensure data controls are maintained.

Customer Data Services are product owners of Fleet Reporting, and the Customer Data Services Executive will be responsible for administration of the tool and assisting with queries regarding it for internal and external customers.

Key Purpose

• Provide support to clients using the Customer Data Services product offerings, ensuring the required reporting is accurate and delivered within agreed SLA.  
• Working with key stakeholders to ensure customer reporting is met through standard and bespoke/complex reporting and to handle related customer queries or information requests  ​
• Provide accurate reporting solutions and effective data quality analysis, required to support offered products.  Review current processes and implement best practice to ensure data controls are maintained. 

Responsibilities.

• Prioritisation of workload to ensure delivery of standard and complex reporting are completed within Service Level Agreements (SLAs) 
• Deliver the Customer Data Services product offerings/DataPlan 
• Professional response to customer requests and commitment to using the LeasePlan Service Style; actively deal with queries by escalating them through the appropriate channels. 
• Consistently provide a professional, accurate and efficient service when working to tight deadlines 
• Identify opportunities for process improvement   
• Maintaining quality and accuracy of data to ensure integrity of any reporting 
• Take ownership of allocated tasks ensuring enquiries are resolved to customers satisfaction 
• Ownership of individual and department projects through to completion   
• Support delivery of other Customer Data Services  activities as required 
• To take personal responsibility to contribute to the overall success of the LeasePlan strategy 

• Work closely with all key stakeholders and all other appropriate internal departments to deliver the goal of total customer satisfaction. 

Skills, Experience & Background

• Highly developed Customer Service skills with a passion for data accuracy and integrity
• Skilled in data analysis with a proven ability to problem solve and find alternative methods and solutions to existing issues
• Being able to identify root cause of data corruption and agree strategy to resolve with process owner
• Able to both produce and assess a high volume of information / data quickly and accurately
• Identify opportunities to automate processes
• Experience of actively participating in a team environment, whilst demonstrating the capability to work independently.
• Excellent communication skills in both verbal and written activities

• Ability to take initiative and make decisions as required
• Solid knowledge of IT packages such MS Excel – Expert user, Cognos 8 – Knowledge beneficial, AS400 – Knowledge beneficial, Salesforce

This is a fixed-term, part-time role. The successful candidate will be expected to work a 20 hour work week.

What we offer

Rewards & Financial Benefits

Salary up to £14,500 (actual), Competitive pension scheme, Annual salary review and bonus scheme,

Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000)

Retail discounts programme, GymFlex membership options, Cycle to Work scheme

Health & Wellbeing

Life Assurance, Health assessment options, Travel insurance, Critical illness cover, Personal accident insurance.

Time Off & Work–Life Balance

25 days’ annual leave (pro rata) + an additional Celebration Day, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days, Time allocated for personal development, Study support (where applicable).

Workplace & On‑Site Facilities

Free parking (limited) , EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events

Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience and current hours don’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?!