Our Contacts

Company details: Name: ALD Automotive Eesti AS Address: Sõpruse pst. 145, Tallinn, 13425, Eesti Reg.No: 11094435 VAT No: EE100950652 Bank and account No: Luminor Bank AS, EE151700017001153813 Bank and account No: Swedbank AS, EE562200221069579762 Phone: +372 630 8960 E-mail: info.ee@ayvens.com

Siim Sander Sales Manager Tel: +372 56 95 3330 E-mail: Siim.Sander@ayvens.com

Horre Vahe Sales Manager Tel: +372 58 00 7706 E-mail: Horre.Vahe@ayvens.com

Mark Nikiforov New business development manager Tel: +372 51 77 761 E-mail: Mark.Nikiforov@ayvens.com

At Ayvens, providing excellent service and ensuring a positive customer experience are our top priorities. If you are not satisfied with any aspect of our service, we encourage you to let us know so we can address your concerns promptly.

How to Submit a Complaint: Please submit your complaint by either:

• •
  Filling in the Contact Us form, or
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  Sending an email to service.ee@ayvens.com.

Our Complaint Handling Process:

• 1.
  1.
  Upon receiving your complaint, we assign it to the relevant team and initiate an investigation.
• 2.
  2.
  We will acknowledge your complaint and contact you within 5 business days.
• 3.
  3.
  If we require any additional information from you, we will reach out to request it.
• 4.
  4.
  Our goal is to resolve your complaint and provide you with a response within 2 months. If you are a private individual consumer, we commit to responding within 14 calendar days.

We appreciate your feedback as it helps us improve our services. We are committed to handling your complaint with the highest priority and diligence.

For extra-judicial settlement of disputes, private individuals (consumers) can apply to the Consumer Dispute Committee, an independent collegial decision-making body that, based on a consumer’s application, resolves a dispute between a consumer and a seller or service provider.

Consumer Disputes Committee Address: Endla 10A, 10142 Tallinn Phone: +372 62 01 707 E-mail: avaldus@komisjon.ee Website: www.komisjon.ee