Customer Service Advisor (Fleet Care)

Exciting permanent opportunity to join Ayvens as a Customer Service Advisor (Fleet Care) based in our Bristol Head Office.

Our Corporate Team are committed to enabling business retention and growth, by providing excellent levels of service. This is achieved by building strong customer and stakeholder relationships and developing team members with knowledge of the industry, along with a passion to deliver for our customers.

This is a dynamic team committed to providing outstanding service.  Offering as starting salary of £24,555 with opportunity for progression alongside strong benefits. You will be required to work from our Bristol office a minimum of 3 days per week once competent and 5 days per week whilst training.

Key Responsibilities:

• Act as the key point of contact for the Customer Care needs of Fleet Managers across a portfolio of accounts, working both reactively and proactively to own and resolve issues, providing a Market Leading Customer Experience

• Develop knowledge and expertise in relation to products, process and systems to enable maximum effectiveness in role

• To work closely with colleagues across 2nd Line Service to develop a strong understanding of the specific needs of the customer to ensure we deliver their requirements, to a high quality standard and within agreed SLAs

• Work closely with colleagues across Field Sales to develop a strong understanding of the specific needs of the Customer, attending Customer visits where appropriate, to ensure we deliver to their requirements

• Proactively manage the renewals process across a portfolio of accounts, seeking solutions for customers whilst driving commercial performance and seeking opportunities for further account penetration (including keeping renewals database up to date)

• Develop strong relationships with Fleet Managers and work (in collaboration with Account Managers) to increase product penetration across ALD’s full product portfolio

• Ensure that all actions undertaken meets our TCF (Treating Customers Fairly) obligations and where issues arise that these are flagged to the Customer Support Leadership team.

What We’re Looking For:

• Previous experience of working within a customer service environment

• A commitment to seeking solutions / alongside problem solving skills

• Excellent communication skills: written, verbal, report writing

• Excellent time management, planning, organisational skills

• Self-motivated

• Highly competent in Microsoft

• An interest in develop others by sharing experience and expertise

What We Can Offer

• Generous contributory pension scheme 

• 25 days holiday, in addition to bank holidays 

• Volunteering days to assist in charity work

• Sustainability Initiatives 

• Holiday buy / sell (subject to conditions)

• Travel Insurance (cost associated)

• Dental Insurance (cost associated)

• Flexible working options available

• Eligibility for Annual Bonus Scheme

• Study support (where applicable)

• Enhanced parental leave

• Generous Employee Referral Scheme (£1000)

• Cycle2work Scheme 

• Free breakfast / fruit in the Bristol office

• EV charging points, bike storage, shower & changing facilities, car parking