Customer Service Executive

We have a fixed term contract opportunity for 12 months in our Corporate Driver team based in Slough.

Salary will be £24,297 per annum for this role.

Purpose of role

• Provide clear and accurate service and support to our customers 

• Manage customer queries and requests through both email and telephone calls to a successful and timely resolution 

• Deliver a professional and engaging ‘front of house’ service to our customers and external contacts 

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Key Responsibilities

• Handle incoming calls and emails from drivers and fleet contacts

• Resolve all issues by telephone as far as possible and maintain personal ownership for cases and provide resolution

• Build and maintain relationships on weekly calls with key client stakeholders such as fleet managers / heads of benefits , managing in-life queries of client's fleet

• Provide timely and accurate information to our customers to minimise queries and complaints

• Deliver client specific tasks and processes within agreed SLAs

• Utilise all tools & systems provided by Ayvens and suppliers

• Build rapport and confidence within our customer base

Skills, Experience & Background  

• Educated to A-level standard or equivalent 

• Excellent command of spoken English to enable telephone communication with customers 

• Good command written English to enable email communication with customers 

• Customer facing experience  

• Ability to deal calmly and professionally with customers on the telephone 

• Strong work ethic 

• Ability to show empathy and support to customers 

• Resilience 

What We Can Offer

Generous contributory pension scheme 

25 days holiday, in addition to bank holidays 

Volunteering days to assist in charity work

Sustainability Initiatives 

Holiday buy / sell (subject to conditions)

Generous Employee Referral Scheme (£1000)

Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience doesn’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?!