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Knowledge Author (Transformation)

Department
Project Management
Location
Slough United Kingdom
Date Posted
13-11-2025

We are currently seeking two Knowledge Authors who will be responsible for creating, editing, and publishing high-quality documentation based on information provided by subject matter experts (SMEs) and other knowledge holders.

An exciting opportunity where you, as the successful applicant, will convert complex business processes, operational practices, customer insight and other critical knowledge into accessible, structured artefacts that will form part of the organisation’s permanent knowledge base. 

Both roles will be offered for a fixed term of 18 months to support the integration programme.

Responsibilities

  • Document knowledge articles, workflows, SOPs, FAQs and other reference material as appropriate to the knowledge type 

  • Conduct structured interviews and workshops with SMEs and other knowledge holders. 

  • Translate technical or tacit knowledge into clear, concise, and usable documents. 

  • Follow templates, standards, and taxonomies established by the Knowledge Manager. 

  • Collaborate with Business Process Analysts to visualize processes (e.g.flowcharts). 

  • Ensure all documentation is reviewed, version controlled, and stored in the knowledge repository. 

  • Maintain documentation quality by adhering to writing guidelines and project standards. 

  • Support updating and refreshing content to ensure knowledge is always up to date for end users 

Skills, Experience & Background

  • Demonstrable experience in technical writing, process documentation, or knowledge authoring. 

  • Experience working in large transformation, transition, or knowledge projects is advantageous 

  • Strong technical writing and content creation skills. 

  • Proven ability to simplify and structure complex information. 

  • Skilled in tools such as Word, Visio, PowerPoint and SharePoint. 

  • Strong attention to detail and adherence to templates and standards. 

  • Effective collaboration and interviewing skills. 

  • Knowledge of financial services or fleet management is desirable. 

  • Degree or equivalent experience in Communications, Technical Writing, or related discipline. 

What We Can Offer

Competitive basic salary

Generous contributory pension scheme 

25 days holiday, in addition to bank holidays 

Volunteering days to assist in charity work

Sustainability Initiatives 

Holiday buy / sell (subject to conditions)

Flexible working options available

Generous Employee Referral Scheme (£1000)

EV charging points, bike storage, car parking

Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience doesn’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?!