Fleet Support Administrator

We are currently seeking a capable and enthusiastic administrator to join this established team on what is initially a fixed term of 9 Months. On a daily basis you will manage in-life vehicle processes including taxing, MOT reminders and fines management processes to a high standard and within SLA  

From an employee perspective the Customer Support department is committed to providing excellent levels of on-boarding and in-life service. This is achieved by ensuring an efficient turnaround and response times alongside impressive levels of interaction.

Key Purpose

• Responsible for the provision of excellent customer service in relation to the vehicle for customers throughout the life cycle of the contract.

• Support customers and frontline teams with technical support relating to any processes and queries

• Ensure that tasks are completed within the agreed SLA’s and to a high level of accuracy

Summary of responsibilities

• Manage in-life vehicle processes including taxing, MOT reminders and fines management processes to a high standard and within SLA

• Ensure consistent delivery of agreed Fleet Support Key Performance Indicators (KPIs)

• Assist the team leader with the implementation of new processes, using your initiative to identify process improvements.

• Take ownership of ensuring all customer complaints receive a good customer outcome and customer feedback is used to support coaching and development and process improvements whilst being handled in line with regulatory timescales.

• Develop knowledge and expertise in relation to products, processes and systems to enable maximum effectiveness in role

Skills & Experience

• Previous experience of working in a fast-paced customer services role, whilst administrative experience would be advantageous it is not a prerequisite.

• The ability to put yourself in the customers shoes and be confident and competent to communicate with them in the way in which is best for the customer.

• Self-motivated and able to use own initiative to take ownership of customer queries and concerns.

• Evidence of strong levels of literacy and numeracy

• Excellent organisational skills, with the ability to prioritise, multitask and work to tight deadlines with a high level of accuracy.

• Highly competent in Microsoft office with particular focus on Word and Excel

What We Can Offer

Salary range between £24,555

Generous contributory pension scheme 

25 days holiday, in addition to bank holidays 

Volunteering days to assist in charity work

Sustainability Initiatives 

Holiday buy / sell (subject to conditions)

Travel Insurance (cost associated)

Dental Insurance (cost associated)

Flexible working options available

Eligibility for Annual Bonus Scheme

Study support (where applicable)

Enhanced parental leave

Generous Employee Referral Scheme (£1000)

Cycle2work Scheme 

Free breakfast / fruit in the Bristol office

EV charging points, bike storage, shower & changing facilities, car parking

Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience doesn’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?!