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Customer Communications Lead

Department
Marketing
Location
Slough United Kingdom
Date Posted
15-12-2025

Product & Marketing is responsible for the development oversight and performance of the Ayvens suite of products and services; the translation of these to market, channel and subsegment propositions, and the optimisation of promotional activities to create demand, best positioning Ayvens within the UK market.

As we move forward with our integration this is a tremendous project based opportunity to join us for a fixed term contract of 12 Months

Overall Purpose

  • Manage the development & delivery of operational communications throughout the customer journey (operational updates, on-boarding, in-life & contract renewals).

  • Lead improvement in communications skills across the Product & Marketing team

  • Manage customer communications governance and quality control

Key Accountabilities

  • Manage design and development of improvements in Operational Communications.

  • Support Head of P&M Operations with roadmap to digitise Operational Communications.

  • Manage customer communications governance and quality control ensuring compliance with consumer duty and company policies.

  • Manage record keeping, review and improvement in Customer Communications.

  • Represent Product & Marketing Operations with key stakeholder relationships in the business.

  • Act as Communications SME for the wider business.

  • Use business data (CQC reporting) to identify areas for communications improvements.

  • Manage supplier relationships in line with business policy to ensure efficient and compliant delivery of communications and continuous improvement.

Skills, Experience & Background

  • Proven track record of success in  similar communication focussed role.

  • Evidence of  strong stakeholder management/ communication skills with the ability to influence.

  • Strong teamworking and collaboration skills.

  • Engaging and inclusive approach proposing new ideas and contributing to the change process

  • Strong analytical, presentation and communications skills.

  • An ability to illustrate a customer centric approach.

  • Working knowledge of Consumer Duty and the cross cutting rules.

  • Good standard in IT literacy inc a working knowledge of core Microsoft applications (Word, Excel, MS Teams)

  • Supplier or Relationship management

  • Ability to work in a dynamic face paced environment, enjoying the challenge of managing multiple projects simultaneously, working under pressure and to tight deadlines.

What We Can Offer

Competitive starting salary c£38,000 - £40,000

Generous contributory pension scheme 

25 days holiday, in addition to bank holidays 

Volunteering days to assist in charity work

Sustainability Initiatives 

Generous Employee Referral Scheme (£1000)

Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience doesn’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?!