Customer Service Executive

An exciting Fixed Term opportunity to join Ayvens as we continue with our integration plans. Proposed duration is 12 Months. Do you have Customer Service experience , are you looking for an interesting yet challenging role? Then this may be just for you!

Key Purpose

• Provide clear and accurate service and support to our customers

• Manage customer queries and requests through both email and telephone calls to a successful and timely resolution

• Deliver a professional and engaging ‘front of house’ service to our customers and external contacts

Primary Responsibilities

• Manage incoming calls and emails from drivers, fleet contacts and franchisee partners

• Resolve all issues by telephone as far as possible and maintain personal ownership for any which are passed to other teams for resolution

• Provide timely and accurate information to our customers to minimise queries and complaints

• Deliver client specific tasks and processes within agreed SLAs

• Utilise all tools & systems provided by LeasePlan and its suppliers

• Build rapport and confidence within our customer base

Skills, Experience & Background

• Experience of working within customer facing environment

• Ability to deal calmly and professionally with customers on the telephone

• Evidence of a strong work ethic & Resilience

• Ability to show empathy and support to customers

• Good standard of education indicative of an ability to learn and retain information

• Excellent communication skills, both written and verbal with the ability to engage and influence conversation  

• Experience of working within a regulated customer service would be advantageous however not essential

What we offer

Generous contributory pension scheme 

25* days holiday, in addition to bank holidays (pro rata)

Volunteering days to assist in charity work

Sustainability Initiatives 

Holiday buy / sell (subject to conditions)

Employee Referral Scheme

Subsidised onsite catering

EV charging points (cost associated), bike storage, shower & changing facilities and car parking 

Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience doesn’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?!