Customer Service Advisor

We are looking for Customer Service Advisor to join our Corporate Driver team located in Slough (SL1 4AA ) on a 12-month fixed term contract. We are specifically keen to hear from applicants who have experience within a customer facing role.

A tremendous opportunity to join a market leading business. Starting salary will be £24,297 per annum in addition to great working environment and benefits.  

Purpose of role

• Provide clear and accurate service and support to our customers 

• Manage customer queries and requests through both email and telephone calls to a successful and timely resolution 

• Deliver a professional and engaging ‘front of house’ service to our customers and external contacts 

​​Key Responsibilities

• Deal with incoming calls and emails from drivers, fleet contacts or Franchisee partners 

• Resolve all issues by telephone as far as possible and maintain personal ownership for any which are passed to other teams for resolution 

• Provide timely and accurate information to our customers to minimise queries and complaints 

• Deliver client specific tasks and processes within agreed SLAs 

• Utilise all tools & systems provided by LeasePlan and its suppliers 

• Build rapport and confidence within our customer base 

Skills, Experience & Background  

• Educated to A-level standard or equivalent 

• Excellent command of spoken English to enable telephone communication with customers 

• Good command written English to enable email communication with customers 

• Customer facing experience  

• Ability to deal calmly and professionally with customers on the telephone 

• Strong work ethic 

• Ability to show empathy and support to customers 

• Resilience 

Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience doesn’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?!