Knowledge Content Author

This is an exciting opportunity to join the Ayven’s ‘Knowledge’ team who are responsibility for leading the capture and maintenance of knowledge (process & theory). Your contribution will help improve the working environment for our employees through a Knowledge Management System as well as better servicing the needs of all our Ayvens customers through varying channels.

Key Purpose

• Interpret the knowledge requirements from key business stakeholders and translate these into consistent and useable knowledge articles, for use in various platforms such as the Knowledge Management System.
• Responsibility for supporting the knowledge needs of various employees through the implementation of Knowledge best practice and governance.
• Collaborating with key stakeholders and subject matter experts across the business to harness knowledge, in turn developing our knowledge style and standards.
• Maintenance of a Knowledge Management System.

Key responsibilities

• Developing knowledge style and standards across the business for use throughout all process & knowledge articles.
• Writing and maintaining on brand knowledge/process articles for use in a Knowledge Management System.
• Implement and oversee end user focus groups ensuring our knowledge is fit for purpose.
• Work cross functionally to ensure all knowledge is on brand and delivered at the point of need.
• Proactively understanding the priorities of the business ‘as is’ and ‘to be’ ensuring knowledge is effectively delivered to meet this demand.
• Working with the Knowledge Team to implement knowledge governance to ensure knowledge is fit for purpose, updated accurately, and communicated to relevant functions such as the Learning & Development Team.
• Act as a subject matter expert for Knowledge capture and governance.

Skills and Experience

• Proven experience in a Knowledge Management Team or similar
• Experience of knowledge, process documentation writing and maintenance.
• Knowledge in process documentation applications e.g. Visio .
• Competent in Microsoft Office Programs.
• Great collaboration skills with the ability to work cross functionally.
• Excellent written and verbal communication skills.
• Ability to adapt to challenging workload demands and deadlines.

This role would initially be a 12-month fixed term contract.

What We Can Offer

• Generous contributory pension scheme 
• 25 days holiday, in addition to bank holidays 
• Volunteering days to assist in charity work
• Sustainability Initiatives 
• Holiday buy / sell (subject to conditions)
• Travel Insurance (cost associated)
• Dental Insurance (cost associated)
• Flexible working options available
• Eligibility for Annual Bonus Scheme
• Study support (where applicable)
• Enhanced parental leave
• Generous Employee Referral Scheme (£1000)
• Cycle2work Scheme 
• Free breakfast / fruit in the Bristol office
• EV charging points, bike storage, shower & changing facilities, car parking

Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience doesn’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?!