End of Contract Customer Support Assistant

Our Customer Support function delivers market‑leading customer on‑boarding and in‑life service to both internal and external Ayvens customers. By joining this team, you will play an integral role in ensuring every customer’s journey with us is a positive one, driven by prompt, proactive, and impressive levels of interaction.

We are looking for End of Contract Customer Support Assistant to join our in life and end of contracts teams located in Lyde Green, Bristol (BS16 7LB). We are specifically keen to hear from applicants who have experience supporting internal and external customers and frontline teams.

The key responsibilities of the role are as follows

• Responsible for the administration of setting up and termination of all vehicles in our fleet.
• Support frontline teams with technical support relating to any processes and queries
• Ensure that tasks are completed in agreed SLA’s and to a high level of accuracy.
• Manage the relationships regarding the different rental schemes offered.
• Process both in-life and end of contract amendments
• Process termination of all vehicles returned within IT Systems ensuring records are accurate
• Termination quotes across multiple contract types
• Reschedules and modifications of agreements in line with policy
• Vehicle disposals
• Ownership and escalation of queries
• Processing of invoices and any queries in relation to these
• Ad hoc project work

Skills and Experience

• Previous experience of working in a fast-paced customer focused role where you’ve supported both internal teams and customers.
• Excellent communication, written, verbal and strong numeracy skills.
• Ability to problem solve and provide solutions for internal and external customers.
• Strong attention to detail with excellent organisational skills, with the ability to prioritise, multitask and work to tight deadlines.
• Excellent time management
• Highly competent in Microsoft office with particular focus on Word and Excel.

What We Can Offer

• Generous contributory pension scheme 
• 25 days holiday, in addition to bank holidays 
• Volunteering days to assist in charity work
• Sustainability Initiatives 
• Holiday buy / sell (subject to conditions)
• Travel Insurance (cost associated)
• Dental Insurance (cost associated)
• Flexible working options available
• Eligibility for Annual Bonus Scheme
• Study support (where applicable)
• Enhanced parental leave
• Generous Employee Referral Scheme (£1000)
• Cycle2work Scheme 
• Free breakfast / fruit in the Bristol office
• EV charging points, bike storage, shower & changing facilities, car parking.

Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience doesn’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?!