Credit Controller

Credit Control’s primary focus is on the collection of overdue balances, minimising potential credit losses, supporting vulnerable customers and the resolution of queries that are preventing payment.

Summary of Key Purpose

• Working with customers in financial difficulty to address missed payments, aiming to bring their payments up to date

• Identification of accounts where payment is unlikely, taking appropriate action to minimise potential losses, through early arrears management, debt and asset recovery to achieve high collection rates through regular proactive customer contact

• Ensure prompt query resolution to facilitate payment

• Demonstrate regulatory compliance to deliver good customer outcomes

Responsibilities

• Optimising customer facing time to chase and collect overdue/missed payments via telephone, letter and email

• Dealing with/solving queries on invoices with both internal departments and external customers

• Supporting vulnerable customers and ensuring that all customers requiring additional assistance are aware of available options

• Deliver a high level of customer service

• Complying with relevant policies and procedures that will stand up to scrutiny from Internal and external Audit

• Ability to build relationships at all levels, communicate effectively, build trust and influence stakeholders

• Working alongside outsource and supplier partners to manage overdue/missed payments, debt and vehicle recovery (as required)

• Maintain Continuous Personal Development (CPD) to stay up to date with relevant internal and external change

Skills & Experience

• Previous experience managing customers in financial difficulty/ collections and or credit Control  

• Excellent communication skills: written, verbal, report writing and presenting

• Excellent time management, planning and organisational skills

• Self-motivated

• Proven experience of working under pressure within a process driven role focused on daily KPI’s

• Evidence of sharing own experience and expertise

• Sounds judgement and commercial awareness

• Strong background of delivering excellent customer service

• Competent user of Microsoft Office suite of applications e.g. Excel, Word

What We Can Offer

• Salary range between £26,000 - £29,000 dependant on experience
• Generous contributory pension scheme 
• 25 days holiday, in addition to bank holidays 
• Volunteering days to assist in charity work
• Sustainability Initiatives 
• Holiday buy / sell (subject to conditions)
• Travel Insurance (cost associated)
• Dental Insurance (cost associated)
• Flexible working options available
• Eligibility for Annual Bonus Scheme
• Study support (where applicable)
• Enhanced parental leave
• Generous Employee Referral Scheme (£1000)
• Cycle2work Scheme 
• Free breakfast / fruit in the Bristol office
• EV charging points, bike storage, shower & changing facilities, car parking.

Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience doesn’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?!