Remarketing & Defleet Administrator

We are looking for a Remarketing & Defleet Administrator who can join us in carrying out a range of end of contract process and services that results in Ayvens vehicles being re-sold through targeted remarketing channels.

Key Purpose

• Assist with all areas of administration within the department within the Company’s Quality procedures.
• To direct vehicles through the inspection process system efficiently.
• To investigate complaints to the satisfaction of complainants and to learn any lessons for improvement in service delivery.

Summary of Responsibilities

• Ensure that all inspections are carried out to industry guidelines as set by the BVRLA reporting any issues accordingly.
• Ensure that customers are only invoiced for damage that is deemed as outside fair wear and tear as per the guidelines set by the BVRLA.
• Maintain relationships with suppliers.
• Ensure that work in progress is in line with targets.
• Complete all systems efficiently, accurately, and legible.
• Collate information relating to all non-conformance and report within relevant systems.
• Ensure records kept up to date regarding dealer returns without relevant paperwork.
• Ensure that records are maintained relating to errors with inspection reports.
• Respond to customer enquiries and complaints within agreed time frame.
• Work with other departments to ensure processes are adhered to.

Skills, Experience & Background 

• Previous experience within a similar role
• Forward thinking and able to use own initiative
• High level of literacy
• Excellent organisation and time planning skills
• Attention to detail
• Effective communication skills
• Ability to process high volume of tasks
• Ability to work efficiently in a busy environment
• High level of IT Literacy

What we offer

Rewards & Financial Benefits

Salary up to £27,030 Competitive pension scheme, Annual salary review and bonus scheme, Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000),Retail discounts programme, GymFlex membership options, Cycle to Work scheme

Health & Wellbeing

Life Assurance, Health assessment options, Travel insurance, Dental insurance, Critical illness cover, Personal accident insurance.

Time Off & Work–Life Balance

25 days’ annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days , Time allocated for personal development, Study support (where applicable).

Workplace & On‑Site Facilities

Free parking, EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events

Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience doesn’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?!