Customer Support Advisor

We are looking for Customer Support Advisor to join our Corporate Customer Service team located in Lyde Green, Bristol (BS16 7LB) on a permanent basis. We are specifically keen to hear from applicants who have experience within a customer facing role providing high quality administrative and process support,

The key responsibilities of the role are as follows:

• Delivering key administrative or process tasks accurately and to a high-quality standard to support the delivery of Market Leading Customer Experience.

• To develop knowledge and expertise in relation to products, process and systems to enable maximum effectiveness in role.

• Work closely with colleagues across 1st Line Service and Field Sales teams to develop a strong understanding of the specific needs of the Customer to ensure we deliver to their requirements.

• Take ownership of customer issues arising, working collaboratively with colleagues across various teams to ensure swift resolution for the Customer.

• Be proactive in communicating and collaborating with colleagues across Ayvens to ensure administrative and process tasks are completed accurately and to agreed SLAs.

• Be proactive in spotting opportunities and driving improvements to simplify our processes, making things easier for our people and our customers.

• Ensure that all actions undertaken deliver to good customer outcomes and where issues arise that these are flagged to the Leadership team.

• Act responsibly at all times, including ensuring compliance training is completed to time, documentation is completed in a compliant fashion and procedure manuals kept up to date.

Skills and experience required

• Previous experience within a Customer Service administration environment

• Excellent communication skills both verbal and written.

• Strong numeracy skills and attention to detail.

• Highly organised with the ability to problem solving and look for process improvements.

• Strong understanding of Microsoft Office Excel including Word & Excel

What we offer

Rewards & Financial Benefits

Salary up to £27,030 Competitive pension scheme, Annual salary review and bonus scheme, Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000), Retail discounts programme, GymFlex membership options, Cycle to Work scheme

Health & Wellbeing

Life Assurance, Health assessment options, Travel insurance, Dental insurance, Critical illness cover, Personal accident insurance.

Time Off & Work–Life Balance

25 days’ annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days , Time allocated for personal development, Study support (where applicable).

Workplace & On-Site Facilities

Free parking, EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events

Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience doesn’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?!