Risk Business Partner

Our non-financial risk team are responsible for advising, supporting and enabling the first line of defence in identifying, mitigating and monitoring operational risks on a day to-day basis.

As the successful applicant you will become the Risk Business Partner supporting our Customer Services division. You will develop strong, meaningful relationships at a senior level, challenging and influencing the leadership team to ensure that risks, incidents and controls are managed effectively. You will work in partnership with business leaders to identify and assess operational risks and create robust risk mitigation plans in line with organisational risk appetite. Alongside this you will participate in the review, development and implementation of risk registers, policies, procedures and controls.

Summary of the Role & Key Responsibilities

• Be an expert in all non-financial risk frameworks and provide accurate, timely and reliable advice. Successfully implement and maintain assigned risk management frameworks, with specific responsibility for the customer outcome testing framework.  This includes Consumer Duty KPI definition and monitoring, outcome testing (policy, framework and testing), and collaboration with the Consumer Duty Forum.  Maintain full and ongoing awareness of group and regulatory requirements in relation to assigned frameworks. Translate group policies, regulatory requirements and industry best practice into proportionate, engaging and practical guidance for local teams.

• Provide advice and support on complex risk management issues and adapt the standard frameworks/approaches to enable good business and customer outcomes, whilst remaining within the required group and regulatory standards.

• Engage and motivate the 1LOD community, through risk workshops and other engagement activities.

• Escalate any instances non-compliance with policies, process and regulations appropriately. Build and sustain a positive risk culture and risk management capabilities across 1LOD. Deliver corporate induction, workshops and other risk management presentations as required.

• Lead and direct incident management working groups to mitigate the impacts arising from material operational risk and compliance incidents. Manage the end-to-end incident life-cycle, including incident escalation, root cause analysis, corrective actions, preventative actions, monitoring action plans and lessons learnt exercises for material incidents. Analyse and gather insight from incident trends to form proactive interventions.

• Train, coach and direct other team members on applying specified non-financial risk frameworks. Delegate and oversee completion of work.

• Lead and deliver initiatives to implement all non-financial risk management frameworks, such as Risk Acceptance, Risk & Control Self Assessments (RCSA) and risk registers. Maintain industry knowledge of all non-financial risk frameworks.

• Produce high quality, accurate and insightful presentations / reporting for senior management and risk committees.

• Build excellent working relationship with central teams, influences central decision making to improve outcomes and challenges group requirements as appropriate.

Please note the successful candidate will need to attend the Bristol office 4 days per week as the Customer Services division require the business partner to have an in-person presence.

Desired Previous Experience

• Previous experience in operational risk, audit, internal control management or related discipline

• Previous experience of working with customer service teams, customer journey mapping or outcome testing

Desirable Education and Technical Ability

• Relevant risk management qualification – essential

• Excellent spoken/written English - essential

• Degree level education - desirable

• Good knowledge of the FCA and Consumer Duty requirements – desirable

• Good knowledge of the financial services / automotive industry – desirable

IT Applications

• Experience using risk systems e.g. Symbiant, Risk Wizard, ARIS

• Excellent IT literacy for all MS office products, specifically Powerpoint & Excel.

What we offer

Rewards & Financial Benefits

Competitive starting salary & contributory pension scheme, Annual salary review and bonus scheme, EV company car, Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000) Retail discounts programme, GymFlex membership options, Cycle to Work scheme

Health & Wellbeing

Life Assurance, Health assessment options, Travel insurance, Critical illness cover, Personal accident insurance.

Time Off & Work–Life Balance

25 days’ annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days, Time allocated for personal development, Study support (where applicable).

Workplace & On-Site Facilities

Free parking, EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events

Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience doesn’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?!