Remarketing & Defleet Administrator

We are looking for a Remarketing & Defleet Administrator who can join us, iniitally to support a project on a fixed term basis basis until Dec 2027.

This is a Bristol based role, incorporating the benefits of some homeworking. However during training, colleagues will be required to be in the office 5 days a week. After training and a successful probationary period, colleagues in this role will be required to working the Bristol off a minimum of 2 days per week

Key Purpose

• Assist with all areas of administration within the department within the Company’s Quality procedures

• To direct vehicles through the inspection process system efficiently

• To investigate complaints to the satisfaction of complainants and to learn any lessons for improvement in service delivery.

Summary of Responsibilities

• Ensure that all inspections are carried out to industry guidelines as set by the BVRLA reporting any issues accordingly

• Ensure that customers are only invoiced for damage that is deemed as outside fair wear and tear as per the guidelines set by the BVRLA

• Maintain relationships with suppliers

• Ensure that work in progress is in line with targets

• Complete all systems efficiently, accurately, and legible

• Collate information relating to all non-conformance and report within relevant systems

• Ensure records kept up to date regarding dealer returns without relevant paperwork

• Ensure that records are maintained relating to errors with inspection reports

• Respond to customer enquiries and complaints within agreed time frame

• Work with other departments to ensure processes are adhered to

Skills, Experience & Background 

• Previous experience within a similar role

• Forward thinking and able to use own initiative

• High level of literacy

• Excellent organisation and time planning skills

• Attention to detail

• Effective communication skills

• Ability to process high volume of tasks

• Ability to work efficiently in a busy environment

• High level of IT Literacy

What we can offer …

Salary £27,030.00

• Generous contributory pension scheme 

• 25* days holiday, in addition to bank holidays 

• Volunteering days to assist in charity work

• Sustainability Initiatives 

• Holiday buy / sell (subject to conditions)

• Travel Insurance (cost associated)

• Dental Insurance (cost associated)

• Flexible working options available

• Access to Colleague Car Scheme (cost associated)

• Enhanced parental leave

• Referral bonus for referring an Employee

• Cycle2work Scheme 

• Free breakfast / fruit 

• EV charging points, bike storage, shower & changing facilities and car parking

• Progressive / collaborative culture