Customer Service Executive

We’re looking for a Customer Service Executive to join our Ayvens Corporate Care team located in Lyde Green, Bristol (BS16 7LB) on a permanent basis.

In this role, you’ll provide a professional, responsive front‑line service to drivers, fleet customers and partner organisations. Acting as the first point of contact, you’ll handle calls and emails, resolving queries efficiently and effectively.

You’ll take ownership of each query from start to finish, ensuring customers receive clear, accurate information and a positive experience at every interaction.

The key responsibilities of the role are as follows:

• Handle incoming calls and emails from drivers, fleet contacts and partners
• Resolve customer queries quickly and accurately, taking full ownership of outcomes
• Work with internal teams to ensure more complex issues are followed through to resolution
• Provide clear and timely updates to customers to minimise repeat contact
• Deliver tasks and processes in line with agreed service levels (SLAs)
• Use internal systems effectively to manage queries and track activity
• Build strong relationships and trust with customers through professional, friendly service

Skills & Experience

• Strong communication skills, both written and verbal
• Excellent customer service and the ability to build rapport quickly
• Calm and professional approach when handling customer queries
• Strong organisational skills and attention to detail
• Able to manage workload and prioritise effectively
• Comfortable using systems and learning new tools
• Problem solving and ability to look for process improvements,
• Ability to influence others, manage difficult situations

What we offer

Rewards & Financial Benefits

Salary £27,030 per annum, Competitive pension scheme, Annual salary review and bonus scheme, Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000), Retail discounts programme, GymFlex membership options, Cycle to Work scheme

Health & Wellbeing

Life Assurance, Health assessment options, Travel insurance, Dental insurance, Critical illness cover, Personal accident insurance.

Time Off & Work–Life Balance

25 days’ annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days , Time allocated for personal development, Study support (where applicable).

Workplace & On‑Site Facilities

Free parking, EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events

Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience doesn’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?!